Customer Service General Manager
Resume:
Marialuigia Vilella
Counselor In Help Needed
Naples, FL 34112
*****************@*******.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Catering Manager
The Arlington of Naples - Naples, FL
January 2024 to Present
Catering /event Manager
General Manager/Event Coordinator/Chef/Banquet Manager/ wine Specialist/ owner
Apulia LLC - Naples, FL
September 2021 to December 2024
Italian market & Apericena wine bar
Bartender
Artichoke and Company Catering - Bonita Springs, FL October 2023 to January 2024
General Manager (GM)/ customer service specialist/ event coordinator/ banquet manager/ bartender wine specialist
La Casa Dell’Anima Italian Market & Café - Naples, FL July 2020 to September 2021
Chef
Customer care
FHM
schedule
inventory
General Manager/Customer Service representative
New York Pizza and Pasta - Naples, FL
April 2018 to September 2018
CEO/President/chef/ event director
ASSOCIAZONE CULTURALE E RICREATIVA B&B AND RESTAURANT - Grumo Appula, Puglia March 2010 to May 2018
Import/Export sales manager / Interpreter English-Spanish Euro Fruit
June 2016 to February 2017
Interpreter of English and Spanish
GM, Event Coordinator, Banquet supervisor
Antica Bari Restaurant - Bari, Puglia
June 2010 to January 2014
Social Service Officer
Aurea Salus srl - Bari
January 2007 to March 2010
Special Education Teacher
Private Familys - Bari
February 2006 to March 2007
Teaching special needs child using Montessori methods Occupational therapist
Elia Domus srl - Bari
January 2005 to December 2006
Marketing/Sales Manager
I viaggi del tempo travel agency and multi property - Bari, Puglia March 2003 to December 2005
Owner/ Barista / bartender
DISCOBAR - Bari, Puglia
January 1997 to June 1998
Senior clerk Executive Secretary General
APULIA SALUS SRL PRIVATE HOSPITAL - Bari, Puglia
June 1991 to March 1997
agenda of the General Manager
Employee relations / human resources
Education
Diploma Ecozoophil Guard/ Animal control officer in Animal Sciences A.N.P.A.N.A - Bari, Puglia
January 2015 to December 2015
Technical diploma in PET THERAPIST
Time4dog academy - Bari, Puglia
October 2013 to January 2014
Bachelor's in professional educator in the field of child distress, deviance and marginalization
University Aldo Moro Bari Italy
September 2005 to September 2008
Counselors in Help Needed in Mental and abuse
University of Bari Italy
2005
CERTIFICATE in ENGLISH COURSE
BRITISH SCHOOL
1999
High school diploma
Alessandro Volta - Bari, Puglia
September 1988 to May 1992
Skills
• DATA MANAGEMENT (5 years)
• MS OFFICE (10+ years)
• PROJECT MANAGEMENT (8 years)
• Inventory Management (5 years)
• Payroll
• Scheduling
• Team Building
• Training
• inventory (5 years)
• retail sales
• Microsoft Word
• Word
• Operations
• Time Management
• Word Processing
• Computer Literacy
• Social Work
• Administrative Experience
• Human Resources
• Interpretation
• Restaurant Management
• Special Education
• Translation
• English
• Hospital Experience
• Program Development
• Research
• Spanish
• Teaching
• Writing Skills
• Multilingual
• Case Management
• Public Relations
• Organizational Skills
• Conflict management
• Data entry
• Customer service
• Sales Management
• Management
• Recruiting
• Employee Orientation
• Personal Assistant Experience
• Office Management
• Program Management
• Medical office experience
• Home Care
• Medical Terminology
• Restaurant experience
• Serving
• Pet care
• Animal care
• Animal handling
• Marketing (5 years)
• Bartending
• Supervising Experience
• Cash register
• Resort
• Hotel experience
• Customer service
• Front desk
• English
• Communication skills
• Spanish
• Italian
• Italian cuisine
• Human resources
• Microsoft Office
• Bilingual
• Supervising experience
• Leadership
• PCI
• Microsoft Excel
• POS
• Microsoft Word
• Computer skills
• Cash handling
• Upselling
• Sales
• Analysis skills
• Social media marketing
• Digital marketing
• Performance marketing
• Organizational skills
• Events management
• Event planning
• Canvassing
• Google Docs
• Operations management
• Food safety
• Hospitality
• Management
• Restaurant experience
• Performance management
• Senior care
• Team development
Languages
• Italian - Expert
• Spanish - Fluent
• English - Expert
Certifications and Licenses
occupational therapy
Manager Serve Safe
October 2020 to October 2025
Food Handler Certification
Special Education Certification
First Aid Certification
Counseling Certification
January 2005 to Present
Driver's License
Certified Notary Public
CPR Certification
Assessments
Attention to detail — Proficient
July 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Spreadsheets with Microsoft Excel — Proficient
July 2021
Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient
Teamwork: Interpersonal skills — Proficient
April 2023
Responding to challenging team situations at work
Full results: Proficient
Food service fit: Crew member — Proficient
October 2021
Measures the traits that are important for successful food service crew members Full results: Proficient
Work motivation — Proficient
April 2023
Level of motivation and discipline applied toward work Full results: Proficient
Bartending — Proficient
June 2023
Understanding, pouring, and mixing drink orders
Full results: Proficient
Customer service fit — Proficient
July 2021
Measures the traits that are important for success for customer service roles Full results: Proficient
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Cooking skills: Basic food preparation — Proficient December 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Proficient
Work style: Reliability — Proficient
December 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Project timeline management — Proficient
June 2020
Prioritizing and allocating time to effectively achieve project deliverables Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS & ABILITIES
• Project Management
• Team Collaboration
• Solid oral communication
• Conflict resolution
• Extremely organized
• Team Leadership
• Data Management
• Evaluation and analysis of the customers/markets
• Processes management and risks analysis
• Staff development
• Excellent knowledge of MS Office
+393********* ( Italy)
• *****************@*******.***
USA
1983 Clark court 34112
Naples Florida
Contact this candidate