Customer Service Account

`Beth Spells Joyner

************@*****.*** 252-***-****

Wilson, North Carolina. 27896

Senior Aviation Supervisor

Collins Aerospace

October 2017 – April 2024

Trained and supervised 11 Customer Account Managers

Collaborated with VLS/Program Managers for 737 Combi, 777X initial Provision

Worked closely with Aftermarket Program Managers

Comphensive planning for 737 MAX

Managed metrics and KPI’S for Commercial Account Managers

Trained and supervised 11 Customer Account Managers

Collins Aerospace

Senior Customer Service Coordinator

1998- September 2017

Processed incoming Spares and Repair Orders

Worked P8 Program

Work JSF Repair Contract

EIS 787 program/787 GoldCare

Military Contract Review

Collins Aerospace

1984- 1998

Customer Service Representative

Processed incoming Spares and Repair Orders

Order Confirmations submitted in a timely manner

Provided Tracking Details for Spares and Repair Orders

Worked with finance to clear incumbent invoices or disputes

Education

Strayer Univerisity – Business Administration 2011

Skills

Implemented SAP

SAP Super User

SAP Trainer

Microsoft Excel

PROPEL Proposal Software

Program Management

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