Customer Service Front Desk
Resume:
Cassandra Reese
Opening team lead
Las Vegas, NV 89169
***********@*****.***
Adaptable, professional, with five years of experience and a proven knowledge of conflict resolution, customer needs and customer satisfaction. Aiming to leverage my skills to successfully fit the customer service role at your company. Authorized to work in the US for any employer
Work Experience
Opening team lead
Taco bell
February 2017 to May 2019
I was responsible for opening the store, deploying employees, displaying excellent customer services. Customer satisfaction, and resolving customer complaints. Cash handling and safe counting.
Front Desk Clerk/Receptionist
Clarion Hotel by Choice Hotels - Lexington, KY
January 2015 to February 2017
Room reservationist, customer service, receptionist, customer satisfaction. Packer
Albaad
April 2013 to March 2015
Packing merchandise in a high speed work environment. Assisted coworkers in pack setting and distribution.
Customer services rep
Home depot
April 2011 to April 2013
Customer services, cash handling, consumer relations, and HR support. Education
High school or equivalent
Skills
• Customer service (5 years)
• Typing (10+ years)
• 35 wpm (8 years)
• Apache (2 years)
• Sales Experience (Less than 1 year)
• Front Desk (3 years)
• Supervising Experience (2 years)
• Food Service (5 years)
• Excel (2 years)
• Microsoft Word (3 years)
• Microsoft Outlook (2 years)
• Surveillance (1 year)
• Time Management (10+ years)
• Computer Literacy (10+ years)
• English (10+ years)
• Multilingual (1 year)
• Hospitality Experience (10+ years)
• Upselling
• MySQL
• Linux
• Git
• Tomcat
• XML
• Maven
• Java
• Jenkins
• User Interface (UI)
• JavaScript
• Microsoft SQL Server
• APIs
• Bootstrap
• GitHub
• SQL
• REST
• Web Services
• Jira
• JSON
• Docker
• CSS
• Ant
• SVN
• Unit Testing
• SOAP
• Node.js
• Software Development
• Warehouse experience
• jQuery
• Operating Systems
• Computer Networking
• HTML5
• Customer service (10+ years)
• Filing
Assessments
Verbal Communication — Highly Proficient
August 2019
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Call Center Customer Service — Familiar
November 2019
Applying customer service skills in a call center setting. Full results: Familiar
Attention to Detail: Inventory — Highly Proficient September 2019
Measures a candidate's ability to apply systematic processes for managing and storing products and merchandise.
Full results: Highly Proficient
Warehouse Associate — Highly Proficient
September 2019
Assesses the tendencies that are important for success in warehouse roles. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Front Desk Agent (Hotel) — Highly Proficient
August 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data. Full results: Highly Proficient
Problem Solving — Completed
August 2019
Analyzing relevant information when solving problems. Full results: Completed
Human Resources Skills: Recruiting — Completed
August 2019
Managing the candidate sourcing and selection process Full results: Completed
Social Media — Completed
November 2019
Creating content, communicating online, and building a brand's reputation. Full results: Completed
Attention to Detail — Completed
November 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Front Desk Agent (Hotel) — Proficient
November 2019
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Conscientiousness — Expert
November 2019
Tendency to be well-organized, rule-abiding, and hard-working. Full results: Expert
Verbal Communication — Highly Proficient
March 2020
Measures a candidate's ability to effectively convey information when speaking. Full results: Highly Proficient
Customer Focus & Orientation — Highly Proficient
March 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Filing & Organization — Highly Proficient
March 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
SKILLS
Customer service
Customer resolution
Admin assistance
Typing 30-35 wpm
Contact this candidate