Scrum Master Project Manager

Mazhar Hoque, MBA, PMP, CSM

Email: *********@*****.*** Cell: 281-***-****

PMP & Scrum Master certified project manager with 15 plus years of experience providing cradle-to-grave project management over large-scale IT implementations. Excel at bridging between business and technical areas to achieve on-time, budget, and on-spec project completions. Effectively managed customers and user needs with business requirements, budgetary restrictions, and logistical considerations to meet project deliverables. Experienced in the industries such as Banking, Finance, Healthcare, Retail, Energy and E-commerce with waterfall and agile environment.

Professional Highlight:

IT project Manager (ITPM), Technical Program Manager (TPM)

Promoted as ITPM role to plan, schedule, execute all stages of software, hardware, and system implementations.

Assessed business implications for each project phase & monitored progress to meet deadlines, standards, cost targets, drove impressive improvements across the business as a result of IT implementations.

Led the work of technical teams. Articulated project goals & scope translated business needs into technical terms, prepares work breakdown structures (WBS) & instilled shared accountability for achieving project milestones.

Managing Planview projects and SDLC artifacts meets all Citi internal and external regulatory requirements.

Controls project financials, collects new estimates, allocates resources, performs variance analysis, tracks actuals, maintains SDLC integrity, applies required artifacts updates to Project Tracking System (PTS), PV and JIRA, executes PQA reviews, completes software capitalization, completes project closure, etc

Plays a key role in defining project scope, planning, targets milestones, allocating resources, setting time, the delivery of projects and change initiatives for the clients.

Works closely with project teams, product owners, and client stakeholders to resolve conflicts and remove barriers, ensuring deliverables are on-time, budgeting, resource management, Project Tracking & meet quality standards.

Working towards the goal of delivering the project on-time and at or under budget.

Motivated leader to achieve a high level of efficiency through managing, coaching, planning, metrics reports.

Organized &lead project touchpoints, status meetings, communication across teams & stakeholders.

Managed the delivery of successful product releases and projects including software development.

Prepared progress reports/metrics, and manage risks and issues, followed the retrospectives.

Focus on timely completion of project deliverables & the appropriate escalation of risks & decisions needed.

Ensured stakeholders and subject matter experts are engaged and expectations have been set.

Managed the Dev & QA Teams through sprint planning, identify user stories, managed prod. backlog for the sprint; suggest refinements to stories & assist the team in dividing user stories into more implementable sections.

Communicated progress to the sprint and management (e.g. velocity trends, commitment reliability, incident trends, backlog health, Risk Review Practices (RRP), impacted Applications (CSI), Implantation approval, etc.)

Initiated and followed scrum methods practices improving the team and their delivery in agile environment.

Understands domain architecture and upstream/downstream dependencies

Scrum Master/ IT-Team lead

Managed numerous concurrent projects across the business As Scrum Master and lead, Partner with clients, product owners and project teams to ensure on-time, and on-budget, quality delivery.

Worked as a BA to understand E2E e-commerce, SSO & Billing business process developed functional requirements through JAD sessions & GAP analysis for design and execution of Test Cases & Scripts

Led Regression and various testing results from MTM and TFS, updated status report to Leadership.

Developed a clear understanding of the customer’s needs and defines a Product Backlog

Joined daily offshore and onsite separate standup meeting, grooming user stories, developing Test Build and Test Plan, Helping Ready for Acceptance (RFA).

Managed defect review meetings & provided feedback and logged an enhancement request.

Gathering Requirements via JAD sessions, GAP Analysis, and Interacting with Business Stakeholders/Product owners. Created process flows, web mockups, wireframes, and data mappings.

Assessed progress, effectiveness, and risk of the testing effort across project report status to Leadership and stakeholders

Skills

Project Management Lifecycle(PMLC)

Requirement analysis

Business analyst as programmed

Microsoft Office, Power Point

Enterprise Implementations, PPM

Business Process Improvement

Scope Management

API, Mobile Apps, FinTech

Mind maps, Agile, Waterfalls

JAD session, GAP Analysis

Prod. Release Management

TCoE (testing center for Excellence)

FTP site manager, MS 365

Project Budgeting & Cost Controls

Quality Assurance, Milestone,

Confluence, CMDB ServiceNow

Java IDE: STS, Eclipse, Apache

Project Planning, Scheduling

Team Building & Leadership

SalesForce (CRM),Azure for DB

Oracle, MS SQL Database

AWS Cloud-IaaS, SaaS,PaaS,

Mongo DB, SAP, ERP

JIRA, Bugzilla, Planview

Changes management,

Swagger and APIs,

SDLC Lifecycle Management

Scrum/ Agile methodology

Integration, Work Breakdown Struc.

CMS Tools/ Technologies

Team Foundation Server TFS

Skype, SharePoint, Zoom, PPP

Spring Tool Suite(STS)

PTS (Project Tracking System)

Employment History:

IT project Manager (TAM- ITPM)

TCS/ Citi Group, Irving, TX Feb. 2021- March-2024

Work summary:

Providing project Management lifecycle (PMLC)leadership over all phases of enterprise-wide IT implementations within a CITI group’s North America Management (NAM). As a digital TAM (ITPM) working for the operational readiness of project portfolios across NAM Digital Technology and it includes SDLC adherence ownership of all artifacts and deliverables, financial reporting and analysis at the project level, and all adhoc requests withing agile environments, Budgeting, Resource Management, Project Tracking and dependency management.

Project duties:

Promoted to project manager role to plan, schedule and execute all stages of enterprise software, hardware and system implementations. Assessed business implications for each project phase and monitored progress to meet deadlines, standards, and cost targets.

Drove impressive improvements across the business as per IT implementations in FinTech, API, & Mobile Aps

Guiding the work of project teams. Articulated project goals & scope, prep. project into line items, prepares detailed work breakdown structures (WBS) & instilled shared accountability for achieving project milestones.

Planning, targets milestones, allocating & managing budgets, Schedule, the delivery of projects & change initiatives for the clients with agile and waterfalls delivery models.

Liaisons to the Stakeholders, Client, Dev PM, QA,TISO & budgeting, resource management, Project Tracking

Driving current process change, variances and enhancement. Process engineering with clear auditability.

Managing Planview projects and SDLC artifacts meets all Citi internal and external regulatory requirements.

Controls project financials, collects new estimates, allocates resources, performs variance analysis, tracks actuals, maintains SDLC integrity, applies required artifacts updates to PV and JIRA, executes PQA reviews, completes software capitalization, completes project closure, etc. used Project Portfolio Management(PPM), & CMDB integ.

Used Java based IDE: Spring Tool Suite (STS) for Mobile apps. Azure, Tableau for Data analysis, ServiceNow, GIThub, ALM, JIRA and PTS.

Following integration with team and TPM lead to assure alignment to SDLC artifact delivery schedules.

Reports on project execution, financial metrics using pro-forma templates and automation where applicable.

Technical Program Manager (TPM)

Citi Group, Irving, TX July 2018- Feb.2021

Work summary:

Managed PMLC in Citi group’s Fintech Project known as “BAAS MM “(Banking As A Service Money Movement) and had managed project Family, Funds, Account Opening (AO), Virtual and physical Card Management, Google Cache Money Movement (MM) and New Product Construct (NPC). This is a Mobile application: iOS and Android with ACH, debit cards, citi to citi and non-citi accounts transactions. My job is to manage multiple Dev and QA teams, leading teams for the required assigned products from conceptualization to deployment through execution phases and follow up Development, leads scrum meetings and creating status reports. Working as a liaison to the Stakeholders, Client, Dev, QA project tracking, budget resources management.

Project duties:

Defining scope, coordinating, & delivering IT Project Plans; Planning/Execution Plans. Identifying related phase activities/tasks, identifying correct stakeholders, needed timelines mobile Apps, API integrations & Credit Cards.

Planned milestones, managed schedule& the delivery of projects and change initiatives for the clients

Collaborated with Development, QA teams’ IT, Product Managers, Funds Security, container team, authorization, servicing, stockholders, and managements, leads the prod. Release deployment

Led and mentors for teams, initiates standup, sprint meetings, distributes tasks and updates status reports.

Initiated and managed project meetings among team members, stakeholders, developing needed action plans and identifying required agenda topics to ensure proper scope is developed.

Develop, report, facilitate project status and issues through weekly project status meetings.

Working towards the goal of delivering the project on-time and at or under budget.

Used Java based IDE: Spring Tool Suite (STS) for Mobile apps. MS Azure, Tableau for Data analysis, ServiceNow, GIThub for cloud repository and ALM for the standard environment collaborate.

Scrum Master / Project Manager

First Data– Omaha, NE May 2016- May 2018

Work summary:

I was involved in First Data’s, Government IRS Project: EFTPS, Direct Pay, and Email System. This was a financial application. My job was to coordinate multiple teams, approve the defects and follow up with the defect life cycles, leads scrum meetings and created status reports. Worked as a liaison to the client, Dev, and testing teams.

Project duties:

Led for Testing Center of Excellence (TCoE) for IRS Electronic Federal Tax Payment System (EFTPS), Direct Pay and Contract Change Management (CCM) in Waterfall environment.

Reviewed, modified and created artifacts for TCoE followed by SDLC process for EFTPS & CCM

Managed defects and coordinated among QA Test Lead, Dev Lead, UAT Lead, and QA Managers

Reviewed defect completeness, checked duplication, defect groupings and Triaged defects

Performed E2E testing, logged and managed defects and documented and ensured testing efficiency

Created and executed Test Cases Java & DB2 built EFTPS AUT using Rational tools & Bugzilla

Analyzed Artifacts - Functional Specifications, Design documents (DD), Requirements to create detailed Test cases and defect logged in Waterfall environment

Led application on cross browsers: IE, Firefox, Google Chrome, & mobile devices: iPhone and Android

Managed Ad hoc, Functional, Integration, Regression and UAT testing during various phases of SDLC & interacted with team, attended all defects review and tracking meetings

Managed for data validation from various data sources using DB2 in a mainframe environment

Hosted daily review meetings with QA Lead, Dev Lead, & managed testing activities on Test Deliverables.

Scum Master

Accenture – Houston, TX Feb 2015- Nov 2015

Work summary:

Accenture allowed me to work with top Client like ExxonMobil. During my time as a Consultant Analyst, I played multiple Lead roles, Such as scrum Lead, Defect Coordinator, and Team Lead.

Project duties:

Led Team, worked for Testing Center of Excellence (TCoE), project internationalization to review, update and create artifacts followed by SDLC process.

Analyzed Project Artifacts - Project Functional Specifications (PFS), Design Documents (DD), Requirements to create detailed Test Cases using TFS and MTM for UAT and Functional testing

Led testing responsiveness on mobile devices like IPhone 5, iPhone 6 and Android with cross browsers

Performed cross browser compatibility testing, logged defects in SharePoint 2013

Managed defect review meetings & provided feedback and logged enhancement request in TFS

Used SoapUI for API Testing validating Web services for Functional & Regression testing

Reviewed business requirement document, development request and change request documents & tested the project’s web UI features, App. standards, tested screen and UI validation.

Reported Regression, testing results from MTM & TFS, developed status report for defects & test cases

Worked in agile, validated SITECORE input elements in modules, country sites of web UI pages

Attended meetings: daily standup, grooming user stories, priority set up, defect triage, developing Test Build and Test Plan, Helping Ready for Acceptance (RFA). Used SAP-ERP for Testing.

Lead IT Consultant / Scrum Master

Omni Talents- New York Feb 2007- Dec- 2014

Work summary:

Working with Omni talents gave me the opportunity to work with Multiple Clients; Minerva Health Manager, Martin’s Point Health Care, Whole Foods, and Toys R Us. I played several roles for different clients to help implement the software solutions for each client. Roles include QA lead, Defect Coordinator, & Scrum Master.

Project Duties

Led teams, Designed, organized, executed Test Plans and Test Cases with focus on AUT.

Coordinated and guided the Sprint Teams through sprint planning meetings. Identify user stories in the product backlog to be included in the sprint.

Reported Regression, testing results from TFS, developed status report for defects & test cases

Worked as a BA to understand E2E e-commerce, SSO & Billing business process developed functional requirements through JAD sessions & GAP analysis for design and execution.

Analyzed Project Artifacts - Project Initiation Document (PID), Use Case and User Stories to create detailed

Tested web GUI features, application standards, tested screen validation and UI validation testing.

Tested against Build & Releases by Positive and Negative entries to AUT & validated Test Cases.

Initiated and followed scrum methods practices to improve the team and their delivery in agile environment.

Education:

Master of Business Administration (MBA- IT) – (2003) Oklahoma City University, Oklahoma

Bachelor’s in human science (international Relations) –1995- International University Malaysia, Kuala Lumpur, Malaysia

Certification:

PMP certified-PMI, license number 2755753

Scrum Master Certified - License # 578816

Scrum Fundamentals Certified – License #578794

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