Customer Service Data Entry
Resume:
Work History
Nicole
McKinney
Contact
Address
Memphis, TN 38109
Phone
****************@*****.**
m
Skills
Active Listening
Customer Service
Database Maintenance
Call Center Operations
Product and Service
Knowledge
High-Volume Environments
Typing Proficiency 65 WPM
Customer Support
Written and Oral
Communications
Customer Data
Confidentiality
Calm and Professional Under
Pressure
Issue and Complaint
Resolution
Results-driven and highly qualified professional with a proven track record of exceeding client expectations. Notably recognized for providing outstanding customer service, increasing efficiency, productivity, and revenue. Skilled in analytical thinking and leading collaborative task-oriented process to increase overall organizational performance and customer satisfaction through strategic practices. Chat Support Representative
V Shred, Memphis, TN
Answered questions from customers that came in
through the company's online chat feature.
Walked customers through online demonstrations to
support better understanding of product features.
Promoted high customer satisfaction by resolving
problems with knowledgeable and friendly service.
Kept records of customer interactions or
transactions, thoroughly recording details of
inquiries.
Enhanced productivity and customer service levels
by anticipating needs and delivering outstanding
support.
Engaged in conversation with customers to
understand needs, resolve issues and answer
product questions.
2021-03 -
2023-10
Data Entry Operator
The Midtown Group/FEMA, Memphis, TN
Conducted all calls with patience, tact, courtesy, and-empathy to determine needs, instructions and
gathered details.
Completes additional assigned tasks as required.
Transcribes information into a federal government
agency's Windows-based computer database as
required, while conducting an intake call using the script provided.
Performs high-volume data entry using word
processing, spreadsheet, database.
Identify and correct errors using appropriate quality control methods. Provided phone number and
2019-12 -
2021-02
Customer Retention
Strategies
Multi-Line Telephone
Operation
Efficient Problem Solving
Call Controlling
Documenting Calls
Efficient Data Entry
Managing Multiple Tasks
Empathy Display
Writing skills
Customer services
Documentation And
Reporting
Customer Engagement
Telephone Etiquette
Order Processing
Call Documentation
Quality Control
Product and service
knowledge
Product Knowledge
Time management abilities
Data Entry
Reliability
Medical terminology
knowledge
Complaint resolution
Self Motivation
agency referrals as necessary for applicable
secondary support organizations and other
assistance.
Performed additional duties assigned based on level of support to the event; Registration Intake(RI),
Helpline (HL), Transitional Sheltering Assistance (TSA), or COVID-19 related duties, as assigned.
Customer Service Representative
LaSalle Network, Memphis, TN
Assisted customers with account inquiries through
telephone calls and emails with a 98% resolution
rate.
Guaranteed positive customer experiences and
resolved all customer complaints. Eliminated
customer complaints by 53% through effective
problem solving and training staff.
Executed outgoing calls- callback management
and miscellaneous calls as assigned.
Managed large amounts of inbound and outbound
calls in a timely manner.
Fielded customer complaints and queries,
fast-tracking for problem resolution.
Upheld quality control policies and procedures to
increase customer satisfaction. Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Mentored new employees on procedures and
policies to maximize team performance Handled
disputes leading to reduction in complaints and an increase in customer satisfaction rates 75%.
2015-08 -
2019-11
Home Coordinator
Shelby Residential And Vocational Services (SRVS), Memphis, TN
Discussed medical histories with patients in effort to provide most effective medical advice.
Liaised with other healthcare professionals to
develop comprehensive patient care plans and
provide highest quality of care.
Communicated with patients, ensuring that medical
information was kept private.
2010-06 -
2015-06
Education
Certifications
Teamwork and
Collaboration
Problem-solving abilities
Multitasking
Remote Office Availability
Decision-Making
Effective Communication
Goal Setting
Microsoft Office
Understanding Customer
Needs
Active Listening
Computer Skills
MS Office
Professionalism
Problem-Solving
Created customized care plans, working with
hospital staff and families to assess and meet
individual needs.
Successfully negotiated client contract renewals to create increased revenue.
Recruited, hired and trained all staff, providing
direct supervision, ongoing staff development and
continuing education to employees.
Maintained schedule and event calendar.
Processed timekeeper sheets and payroll.
High School Diploma
South Side High School - Memphis, TN
Associate Degree : Medical Billing And
Coding
Ultimate Mesical Academy - 1255 Cleveland St,
Clearwater, FL 33755
2023-05 -
Current
2022-08 Certified Nurse Assistant
Contact this candidate