Service Desk Technical Project
Resume:
Niall Seletzky
TECHNICAL PROJECT MANAGER & SERVICE DESK SPECIALIST
EXPERIENCE
NOC MANAGED SERVICES ENGINEER – CAE
March 2023 – July 2023
Led focused engineering team in the support of premium customers. Primarily utilizing Cisco Meraki systems and some legacy 800 series. Collaborated with company specialists and Cisco TAC to resolve complex issues and input project plans for iOS upgrades.
STRATEGIC SUPPORT – GTT
September 2020 – January 2023
Provided 24x7 NOC support for multiple priority clients, specializing in Cisco and Juniper routers, with a focus on TfL CCTV and traffic systems.
Implemented upgrade / fix on Cisco and telco (xDSL) devices including improving traffic shaping / prioritization, routing and security configurations, along with telecom line optimization via BTOR and 4G backup config and troubleshooting.
Responsible for SDWAN support of Fortinet secure base set-ups and Cradlepoint backups through Orchestrator for onboarding new clients.
SUPPORT DESK ANALYST – CAPITA SMART DCC
June 2019 – March 2020
Supported customers in the implementation of the Smart Meter Implementation Program, utilizing Remedy system to assign engineers for break / fix and installs / additions.
SUPPORT DESK – EVENT ENGINEERING
October 2018 – March 2019
Delivered support for a global multi-media project, addressing technical inquiries and issues related to wireless access and AWS.
CONTRACTOR, 300MLC LTD.
April 2003 - November 2015
Specialized in network and infrastructure projects within ITIL environments, managing NOC and secure datacenter projects across Europe and the UK. Highlights:
Project: J&J - M&A Integration
Junior PM role, leading matrix teams, scheduling, planning, and executing the integration of Janssens European pharma production facilities into the J&J network infrastructure.
Technologies: Cisco low level design (BGP / OSPF), fibre cabling, HVAC.
Project: GKN - Global IPSEC VPN Implementation
Junior PM responsible for network design and documentation in Visio, integrating cross-functional tech teams, and stakeholder engagement for the implementation of a global inter-office IPSEC VPN.
Technologies: Cisco, IPSEC VPN.
Project: European Institution - High Priority Systems Implementation
Junior PM managing contractor teams, reporting to senior leadership, and driving departmental buy-in for the implementation of two high-priority systems. Delivering project completion, training and hand-over.
Technologies: Server-based.
PROFESSIONAL SUMMARY
Dedicated IT professional with a proven track record of leading teams in NOC and project environments. Extensive experience in tier 2 and 3 service desk operations, specializing in Cisco implementation and integration. Certified in technical project management, particularly within ITIL environments.
CONTACT
******@*****.***
http://uk.linkedin.com/in/njseletzky
CERTIFICATION
ITIL 4 Practitioner Service Desk: GR460000183NS
ITIL 4 Foundation: GR671590139NS
CCNA Cisco ID: CSCO10336292
BCS Member: 09576223
Prince 2 Foundation: P2R/061158
EDUCATION
Masters MSc Business Intelligence Systems and Data Mining – DMU 2016 - 2018
Explored concepts and techniques of business intelligence systems, focusing on SAS tools, SQL, statistics, and AI. Thesis on neural networks in medical imagery analysis.
2:2 BSc Computer Science - Aberystwyth University 1994 - 1998
Completed a 3-year Computer Science degree.
NOC 2ND / 3RD LINE – GE
1999 – 2003
Supported GE’s EMEA network 24x7 in the European DC. Wide-ranging support of Cisco TCP/IP devices across the product range. Technologies including HSRP, Frame-Relay, OSPF and EIGRP routing and switched STP set-ups.
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