Front End Customer Service
Resume:
Paula Siebert
*************@*****.***
Experience:
**/**- ******* ********* ******* of Operations The Fresh Market Tampa, FL
Responsible for front end and cash office procedures and controls including management of cash, key and the safe.
Manage front end guest flow to achieve operational success and an excellent shopping experience.
Direct the guest service team to maintain cleanliness at the front end.
Managing order guides/ordering deadlines/reducing shrink/damage.
Engage, motivate, coach and train team members “on-the-job” as well as through The Fresh Market’s internal training platform to provide excellent guest service in a safe and secure manner.
01/23- Present Assistant Store Manager Ross Stores Inc New Port Richey, FL
Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Processed daily paperwork, balance register drawers, and produced staffing schedules.
Resolved customer problems by investigating issues, answering questions and building rapport.
Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
Completed weekly shipments.
Organized overstock and back room.
Completed daily store checklists, and monthly PCR.
Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
01/12-08/22 Assistant Store Manager of Operations Walmart Clearwater, FL
Developed company initiatives for ongoing store maintenance and increasing efficiency in operations procedures.
Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Managed workload and task demand between corporate guidelines and staff abilities.
Communicated issues and challenges to corporate leadership, providing possible solutions.
Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
Implemented theft prevention policies to minimize potential stock loss.
Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
Walked through the store areas to identify and proactively resolve issues negatively impacting operations.
Promoted professional growth and facilitated talent development of each associate to drive performance excellent.
Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Education:
Suomi College – Hancock, MI – Associate’s Degree in Business
Graduated Magna Cumme Laude.
Baker College – Muskegon, MI — Associate’s Degree in Childhood Development
Contact this candidate