Customer Service Delivery Drivers

Tamaria Hall-Pla

***** ******* **** ***, **********, MN, US, 55024 386-***-**** ********@*****.*** I am a client obsessed specialist who is results-driven. I have extensive history in collaborating with partners on various levels. My problem-solving skills are extraordinary in multiple facets, as my background is seasoned with diversity. I specialize in providing positive support with practical implementations and enforcements. Fostering active and instrumental environments is imperative to the goals and results I am in pursuit of.

Professional Experience

Amazon October 2021 - Present

Transportation Associate

Adhere to company rules and regulations and make safety a priority at all times Perform various functions within the yard, support site operations teams, internal transportation field teams, and external carriers, as needed, to ensure all trailers arrive and depart on time with zero defects and to maintain workflow for buildings Operate Commercial Motor Vehicles (CMVs) on non-public roads or in yard to move trailers to/from dock and parking locations

Operate CMVs on public roads as required while staying on predetermined routes and using approved equipment

Comply with company policies, procedures, and DOT regulations (size, weight, route designations, parking, trailer designations, violation and incident reporting requirements, break periods, etc.)

Complete driver vehicle inspection reports on equipment and notify managers of any maintenance or delivery issues encountered

Follow hostler and delivery schedules, track and report working hours and breaks at appropriate times, adhere to yard safety policies, obey all applicable traffic laws, and drive in accordance with weather/road conditions

Amazon June 2021 - October 2021

Yard Marshal

Effective communication between Carrier Drivers, Dock Clerk, Dock Crews & Security Overall enforcement of Yard and Dock Safety Procedures Distribution of safety equipment to, and management of return from, delivery drivers Reporting of non-compliance

Management of vehicles in Yard and to Docks in compliance with site physical restrictions Keller Williams Select April 2021 - Present

Realtor

Evaluating and inspecting properties before listing them on the market. Suggesting improvements to sellers that will increase marketability and raise the value of properties.

Advertising, marketing, and tailoring each listing to the correct audience. Representing buyers to find the best properties that meet their needs at the right price. Taking clients on viewings of properties, making offers and negotiating terms of the purchase. Amazon December 2018 - June 2021

Driver Trainer/RTS/Sort Associate

Partner with leadership to coordinate, facilitate, and measure training related activities for groups of Delivery Associates.

Track and monitor performance including on road ride behinds to measure on-road quality, adherence to standards, and identify re-training and process improvement opportunities. Support standard work and safety programs.

Self Employed April 2016 - December 2018

Homemaker/Real Estate Investor/Landlord

Provide the tenant ‘safe and habitable’ living conditions Notify the tenant before entering the premise

Address property maintenance in a timely manner

Give tenant advance notice before raising rent

Provide personal contact information to the tenant Wells Fargo Bank, N. A. June 2012 - April 2016

Personal Banker

Helping customers open up checking and savings accounts Assisting clients in opening lines of credit

Maintaining customer accounts and confidentiality while helping resolve disputes

Managing the accounts and finances of their clients Providing banking services like loans or credit cards Research and resolve client issues

Creating and communicating summaries of client interactions for quality purposes Identify and communicate any possible risks associated with client accounts Covidien November 1998 - June 2012

Hypodermic Needle Inspector

Inspect needles to ensure that the product is whithin required specifications Inspect material to verify that correct items are used for each lot Verify that all documentations are accurate an complete per standard of work Maintain a neat and clean work station.

SAC Companies March 1996 - March 1999

Supervisor

Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolution Set a clear mission and deploy strategies focused towards that mission Develop service procedures, policies and standards Keep accurate records and document customer service actions and discussions Analyse statistics and compile accurate reports

Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment

Keep ahead of industry’s developments and apply best practices to areas of improvement

• Managed a team of 30+ representatives in a call center setting Education

Masters in Business Administration August 2011 - February 2015 Ashford University, San Diego, CA

Focus: Organizational Leadership

Bachelor of Applied Science in Supervision and Management August 2009 - May 2011 Daytona State College, Daytona Beach, FL

Key Skills

Exceptional written and verbal communication skills at all levels Extensive experience within customer service environment Experience analyzing information and standard of work to assess performance drivers Proficiency in computer and internet utilization - Microsoft Office Suite Consistent desire to expand skills into different areas Proficient in the English language

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