Team Lead Follow Up

MICHELLE HOULE

INSURANCE FOLLOW UP TEAM LEAD

CONTACT

603-***-****

*************@*******.***

PROFILE

Successful Insurance Follow Up Team Lead with 22 years of experience. Following up on denied claims, identifying issues, verifying patient coverage and eligibility via excel worksheets and or ques. Excellent skills in oral and written communication, active listening as well as analytical problem-solving skills. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability. SKILLS

CUSTOMER SERVICE

RECEVING INBOUND AND MAKING

OUTBOUND PHONE CALLS

MEETING PRODUCTIVITY DAILY

POSTING CREDIT CARD PAYMENTS

THIRD PARTY FOLLOWING UP &

REBILLING

EXCELLENT WRITTEN, ORAL

COMMUNICATION AND TELEPHONE

SKILLS

PC PROFICIENCY WITH EXCEL, WORD,

OUTLOOK AND DATA BASE

NAVIGATION

DETAILED ORIENTED WORK HABITS,

GOAL DRIVEN INDIVIDUAL WITH

EXCELLENT TIME MANAGEMENT

SKILLS

MULTITASKING ABILITIES

EXPERIENCE

Active Healthcare Receivables Nashua, NH

06/2010-Present Insurance Follow-up Team Lead

Third party follow-up & rebilling, experience with multiple client systems. Setting up budget plans for patient accounts. Answering and making phone calls daily to patients and insurance companies. As well as Team Lead responsibilities. MedAssist Inc. Nashua, NH

8/2001-2/2010 Receivables, Sr. Team Lead

Lead, supervised and developed project teams, reviewed EOBs as well as third party follow-up. Experience with multiple client systems. Resolving credit balances, posting payments, processing credit card information. Handling and resolving patient complaints. As well as overseeing and directing the daily activities of the project staff (on and off-site).

SPREADSHEET MANAGEMENT

MEDICAL TERMINOLOGY

KNOWLEDGE

SKILLS IN OUR CLIENT HOSPITAL

SYSTEMS E.G. EPIC, MEDITECH,

CERNER, IDX SYSTEM PLUS OTHER

HOSPITAL SYSTEMS

REVIEWING EOBS

SETTING UP BUDGET PLANS

EDUCATION

Methuen Highschool

Methuen, MA

1986-1990

High School Diploma

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