Store Manager Customer Service
Resume:
Michele Humbles
Experienced Store Manager with Excellent Customer Service
Albuquerque, NM 87112
************@*****.***
Dedicated retail Store Manager with twenty plus years. Experienced in leading high performing teams and driving sale growth. Proven ability to optimize efficiency in customer satisfaction and store performance and deliver exceptional retail experience. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Professional Organizer & Cleaning
GO Busy Bee - Albuquerque, NM
March 2019 to Present
• Eliminating clutter.
• Teaching clients how to be well-organized.
• Recommending paper management techniques.
• Developing filing systems.
• Panning office space.
• Organizing clients’ spaces.
• Mopping, Sweeping.
• Carpet cleaning.
• Chemical mixing.
• Customer service.
• Dust and polish furniture and equipment.
• Maintained equipment to perform job duties.
• Minor maintenance tasks.
• Perform and track maintenance activities.
• Scrub.
SMC/Store Manager
Dollar General - Albuquerque, NM
October 2018 to February 2024
1. Ensure customer satisfaction, managing customer complaints. 2. Employee training, supervise staff, recruiting, stocking, check in vendors, budget scheduling staff. 3. Inventory, payroll, bank deposits and change.
4. Overnights stocking clearance sales merchandising, planograms, open store remodels, hiring, termination.
5. Conference calls, staff meetings, meet sales quota daily, upselling products. 6. Open and Closed stores for remodel or loss prevention purposes. 7. Traveled from store to store in New Mexico processing freight . Painter/Landscaper
Albuquerque Paint & Remodel - Albuquerque, NM
January 2023 to December 2023
1. Preparing painting surfaces by washing walls
2. Repairing holes, or removing old paint.
3. Mixing, matching, and applying paints and other finishes to various surfaces. 4. Providing decorative and faux finishes as the project requires. 5. Handling planning and prep work in an efficient manner. 6. Maintains gardens and lawns.
7. Mowing, trimming, pruning, raking, and weeding. 8. Waters plants and lawns and adds fertilizer as needed. 9. Installs outdoor lighting and sprinkler systems. 10. Removes snow, ice, and leaves as needed.
Store Manager
Melrose Family Fashion - Albuquerque, NM
March 2022 to December 2022
1. Customer service
2. Sales
3. Hire & train staff
4. Manage budget
5. Receive freight
6. Performance reviews
7. Time management
8. Inventory control
9. Payroll
10. Schedule
11. Employee termination
Store Manager
Rainbow Shops - Albuquerque, NM
July 2017 to January 2018
• Hire and train staff.
• Motivate staff members during busy shifts.
• Ensure that items are undamaged.
• Ring up purchases if needed.
• Listen to customers complaints and resolve conflicts.
• Ensure that sales targets are met.
• Open and close the store.
• Schedule regular cleaning services for the store.
• Shipping and receiving.
• Stocked new freight.
• Seasonal clearance.
• Prepare store for going out of business.
• Closed store doors completely down for out of business. Store Manager
Fallas Paredes Department Store - Los Lunas, NM
December 2013 to July 2017
• Greet customers.
• Hire and train staff.
• Motivate staff members during busy shifts.
• Ensure that items are undamaged.
• Ring up purchases if needed.
• Listen to customers.
• complaints and resolve conflicts.
• Ensure that sales targets are met.
• Open and close the store.
• Schedule regular cleaning services for the store.
• Sidewalk sales
• Clearance markdowns
• Store to store shipping.
• Inventory/ prep inventory
Education
GED
CNM - Albuquerque, NM
January 2000 to January 2001
Skills
• Cash Handling
• Merchandising
• Planograms
• Payroll
• Management
• Recruiting
• Loss Prevention
• Leadership
• Supervising Experience
• Assistant Manager Experience
• Inventory Control
• Upselling
• Mentoring
• Retail Management
• Bookkeeping
• Medical terminology
• HIPAA
• Microsoft Office
• Computer skills
• Microsoft Excel
• Cleaning
• Customer service
• Time management
• Interviewing
• Retail Sales
• Profit & Loss
• Store Management Experience
• Office Management
• POS
• Human Resources
• Research
• Sales
• Employee Orientation
• Mowing
• Freight Experience
• Budgeting
• Accounts Receivable
• Landscape Maintenance
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