Operations & Sales Management

Summary

Highly proficient with technical applications and systems, including but not limited to Slack, Google Workspace, Microsoft Suite, and CRM platforms such as Salesforce, HubSpot, Zendesk, and NetSuite. Successful and extensive experience building B2B and D2C relationships. Self-motivated, results-driven professional with exceptional communication skills and the ability to work in cross-functional teams and with internal stakeholders. Comfort operating in a fast-paced, evolving environment with a high degree of ownership and ambiguity. Exceptional problem solver, with negotiation skills, strong organizational skills, and the ability to manage complex systems and multiple workflows simultaneously. D. Ann Wasilewski Cell: 720-***-**** – ******.*******@*****.*** Outlier.ai April 2024 - Present

AI Generalist - Freelance

Remote

● Evaluating and Ranking: Review, critique, and generate examples for AI model outputs across diverse domains.

● Prompt Engineering: Writing realistic, complex questions (prompts) to test how well AI models perform.

● Fact-Checking & Editing: Ensuring the information produced by AI is accurate and grammatically correct.

● Deliver clear, insightful feedback and written rationales to support learning objectives.

● Contribute to ongoing testing that assesses AI performance in realistic scenarios.

● Ensure the quality, accuracy, and engagement level of all project deliverables. Scoot Education January 2024 - June 2026

Substitute Teacher - Early Childhood Education (PreK-1st Grade) Denver, CO

● Implement effective classroom management strategies to create a positive learning environment.

● Utilize differentiated instruction techniques to meet the diverse learning needs of students.

● Maintain open lines of communication with parents to ensure collaboration in student success.

● Assess and grade assignments accurately and provide constructive feedback.

● Perform behavior management strategies to address and resolve student behavioral issues. Interior Define / Havenly February 2023 - August 2023 General Manager, Sales and Operations

Denver, CO

● Drove lead generation by managing local promotional events and digital follow-up strategies.

● Collaborated with the Regional Manager and C-suite management to ensure the studio's profitability and optimize goal-based results.

● Create and execute monthly Team Goals utilizing company KPIs to increase sales percentages with a consultative, value-focused customer service approach. Collaborate with peers and parallel teams to ensure that expectations set during the sales process are met.

● Business development for the local studio following its recent bankruptcy. Re-establish both consumer base and community relations.

● Manage studio budget, spending, and reporting. Utilized methods of Process Improvement and Strategic Planning, focusing on Profitability and Quality. Utilize Salesforce, HubSpot, and other technology to drive productivity, report on deal pipelines, analyze, and track KPI’s. Calibrate

Coach Manager March 2022 - July 2022

Remote (New York, NY)

● Remotely manage a team of Health Coaches to deliver a medically based weight loss program.

● Assist with onboarding training, ensure compliance with HIPAA, and Calibrate standard of Operations. Provided support through the entire phase of program training.

● Invested in Coach development and growth through weekly 1:1s and Team Meetings to assist with the expansion of their member panels. Champion ongoing guidance, support, and feedback.

● Evaluate Coach performance on key metrics and report weekly statistics on measurable program adherence and member engagement (KPI).

● 1:1 Coaching of a panel of 20 members utilizing Motivational Interviewing techniques to guide them through their Metabolic Weight Loss journey.

● Cross-functional collaboration with Marketing, Member Experience, Operations, and Medical Teams.

● Utilized various technical platforms to complete online functions. Prestige Fitness/Zone Athletic Club

General Manager / Sales / Operations December 2016 - January 2021 Denver, CO

● Recruit/On-Boarding, Mentor/Coach, and Empower all Member Services, Sales Associates, Personal Trainers, GroupX Instructors, and Kids Club Staff. Conducted staff performance evaluations.

● Supported staffing and training operations to develop Team Members into leadership roles.

● Maintained member base and increased memberships with lead generation through outside marketing, referrals, digital marketing, community outreach, social media, and B2B collaboration. Utilized the full sales cycle to set standards and exceed monthly Membership quotas.

● Compiled monthly statistical reports and worked closely with the Regional Manager to collaborate on department business plans and forecasts per period.

● Managed club operations and efficiency by maintaining a positive and cooperative atmosphere among employees, vendors, and customers.

● Managed club operations and efficiency: P&L, Inventory, Labor Costs.

● Conducted onsite events to promote brand awareness and engage with the surrounding community.

● Developed Exercise programs for specific clientele and performed Group Fitness classes as needed. InGather Research & Sensory

Lead Client Services & Moderator / Market Research Technician October 2014 - November 2016 Denver, CO

● Coordinate and oversee Qualitative & Sensory Research studies with many top U.S. companies.

● Engage respondents/consumers to ensure focus group/sensory protocols are met.

● Oversee all audio-video, webstreaming, digital uploads, and transcription as requested by clients.

● Maintain knowledge of the product/concept to ensure the success of the focus group or sensory study.

● Host and facilitate all Reality House events.

● Assist in the screening process/recruitment onsite of all consumer participants.

● Serve as a Moderator for Sensory projects onsite.

● Product procurement and billing of all projects and studies. M & M Market Management / Capstone Research May 2012 - June 2014 Field Research Auditor / Inventory Specialist Denver, CO

● Data collection within a specific market in Northern Colorado for a confidential study on market trends of tobacco and electronic cigarette sales.

● Systematically prepared documents and assembled statements for weekly data submissions.

● Diligently monitored and verified all prices, inventory, and delivery invoices of products in the study.

● Conducted various study projects as requested – Coupon Redemption, Sales, local Tax variations, and Brand Pricing.

Sunrise Senior Living June 2010 - May 2012

Lead Care Manager / Med Care Manager

Broomfield, CO

● Delegated CNA duties to staff. Ensured treatment efficacy by monitoring treatment regimens.

● Coordinated with medical staff to develop patient care plans.

● Organized, updated, and maintained 40+ resident charts.

● Acted as a resident advocate and implemented care as part of a team covering 5-8 high-acuity patients.

● Trained staff to provide top-quality patient care and ensure HIPAA compliance.

● Worked as part of a team to ensure proper care of body mechanics and safety of all residents. Education

Metropolitan State University of Denver

Nutrition

Denver, CO

College of the Sequoias

General Studies

Visalia, CA

Fresno State University

Certificate Program: Business & Graphic Communications Fresno, CA

Certifications and Specialty Training

AI Mastery - ChatGPT, Claude, and AI Business Workflows Certifications The Mintable

● Manager Foundation Accelerator Certificate

HIPAA Compliance Certified

American College of Sports Medicine (ACSM)

● Exercise Physiologist

● Exercise and Older Adults

National Academy of Sports Medicine (NASM)

National Health Examiners

● Master Trainer Certification

American Heart Association - CPR, AED, First Aid Certification

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