Customer Service Technical Support
Resume:
Willing to work in a company to the
best knowledge and skills with proper
attitude suited to the environment.
Have the passion to be trained and
willingness to accept challenges for to
develop and for the success of the
team.
GED
University High School
Waco, TX
05/1998
Genpact
Process Associate Richardson, TX 08/2021 to 12/2023 Monitored operations and reviewed records and metrics to understand company performance.
Provided technical support to internal stakeholders on various system issues related to processes.
Utilized document management system to organize company files, keeping up-to-date and easily accessible data. Maintained positive working relationship with fellow staff and management.
Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance. Displayed strong telephone etiquette, effectively handling difficult calls.
Participated in regular team meetings and provided input on ways to improve existing processes.
Verified documents and analyzed data in response to queries regarding client applications.
Identified potential risks associated with processes and recommended corrective actions.
Identified needs of customers promptly and efficiently. Exceeded customer satisfaction by finding creative solutions to problems.
Providence Health & Services
Unit Clerk Waco, TX 01/2019 to 07/2021
• Greet patients and families as they arrive at the facility and provide directions.
• Communicates with patients, families, physicians and other healthcare team members about patient care according to protocol.
• Types various reports and documents for unit staff.
• Assists with processing patient admissions, transfers and discharges. Assembles and maintains patient charts.
• Knowledge of medical terminology
• Have performed a variety of administrative and clerical duties associated with determining eligibility, receiving, admitting and Candy
Pordia
************@*****.***
Waco, TX 76708
Summary
Education and Training
Experience
CP
discharging patients in support of veterans' treatment in our outpatient clinics and in-patient care units at this facility.
• Receives, relays and/or answers incoming and outgoing telephone, intercom, and electronic messages.
• Initiates new medical records,63 and/or attaches allergy alert emblems, and updates patients' automated and/or manual medical record to include filing results of treatments, recording a variety of doctor's orders or notes on various charts and records, recording medical data and recording other General Dynamics
Customer Service Representative Waco, TX 03/2016 to 12/2018
· Forwarded client complains to the concerned departments
· Provided technical and analytical support at the call center
· Demonstrated ability to log all notes and follow up information accurately
· Resolved customers' technical issues over the phone
· Assessed clients' insurance needs by conferring with them
· Formulated insurance plans to help meet clients' coverage needs
· Approached potential clients by using different mediums such as telephone and mail existing clients with questions and problems
o Assessed clients' financial Assisted
· position in order to manage an appropriate coverage plan
· Ensured timely payment of claims
EMSI Examination Management Services
Medical Case Worker Waco, TX 01/2014 to 01/2016
Greeted, screened, scheduled, and directed patients to exam rooms
• Handled telephone calls, took accurate messages and routed them accordingly
• Coordinated all activities for physician and office
• Maintained daily schedule for clinical, academic and administrative tasks
• Kept track of Physician's dictations
• Obtained, verified, and updated patient information
• Provided support services to patients and medical staff
• Requested, located, sent, and received patient medical records
• Maintained medical appointment books
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