Agile Product Management & Delivery

Rajeev C. Dasari

*************@*****.*** 978-***-****

AUTHORIZED TO WORK IN THE US FOR ANY EMPLOYER

Results-oriented senior technology manager and engineer with 20 years of progressively responsible experience in global software development and delivery.

CERTIFICATIONS

Neo4j GraphAcademy – CC (2020) Certified Scrum Product Owner (2015)

BPMP Certified Product Manager (2014) Certified Scrum Master (2012)

APICS - Certified Supply Chain Professional - CC (2011) MCP (1999) SKILLS

Process Methodologies Waterfall, Agile/Scrum, SDLC, Extreme Programming (XP), Scrum, Kanban Process management tools Microsoft Visio, MS Project, HP Agile Manager, Jira Programming languages Python/C#/VB.NET/Visual Basic/SQL/PL SQL/XML/HTML/CSS/Java Script Development tools Visual Studio, Visual Studio Code, Reporting Services, Crystal Reports, DTS, SSIS Frameworks COM/DCOM/COM+/.Net 4.x/SOA/ N-tier architecture Technologies Entity Framework, IIS, ADO.NET, ASP.NET, Web API, Web Services Databases SQL Server 2016/MySQL/Oracle 10g

Patterns and Practices Object Oriented Programming/Design, SOLID, SOA Source Code Control Borland Star Team, MS Visual SourceSafe, Clear Case, Subversion, TortoiseSVN, Jenkins Domain Asset & Lease Management, EdTech

ERP Infor Fourth Shift - Supply Chain Management ERP solution Requirement Gathering tools HP ALM, Borland CaliberRM, Confluence Generative AI Chat GPT

WORK EXPERIENCE

Technical Delivery Product Manager

SOUTHERN COMPANY SERVICES (CONSULTING), Houston, TX 08/2022 – Present Responsible for delivering the EGMS replacing existing gas systems with a single integrated solution.

• Role involves leading the team as a Product Owner to strengthen the core EGMS project initiative.

• Working closely with 20+ Stakeholders, Subject Matter Experts & Architects across multiple tracks by facilitating PI planning sessions & monthly stakeholder milestone meetings.

• Engaging in cross-team technical discussions across the program.

• Experience in working directly with other product owners, engineers, program managers, developers, and customers to define features and technical user stories.

• Creating and maintaining the solution vision, roadmap, and backlog of work through the product life cycle.

• Partnering with IT and product leadership to drive and manage the solution development process and ensure the product team understands the direction and vision.

• Prioritizing and sequencing the backlog according to the ROI.

• Elaborating epics, themes, and features into granular level to be achieved in a single release.

• Using Azure DevOps, translating features into user stories within the team’s backlog while managing, ranking, and prioritizing the backlog to reflect stakeholder requirements.

• Communicating the status to stakeholders & publishing executive status reports/newsletters.

• Facilitating workshops across cross program teams for resolution & closure of open action items & knowledge transfer.

• Ensuring the product progress and tracking the program roadmap milestones, timelines & inter team dependencies.

• Participating in the daily scrums, sprint planning meetings, sprint reviews & retrospectives.

• Product demos with different stakeholders and users to get feedback on product development.

• Working closely with other counterparts in Product Management to align on the vision, program backlog and roadmap.

• Ensuring that resources are creating test plans, test scenarios and test data for execution during the migration go-live phase. Forecasting the FY23 budget planning. Role involves removing any program level blockers.

• Ensuring that monitoring is in place for troubleshooting & minimizing the risk during the production go-live.

• Providing support to the team to make sure the Change Requests are approved & helping the team with any escalations on need basis. Identifying & mitigating the risks, challenges and issues across various teams within the program.

• Providing the key performance driver metrics to the Leadership on the deliverables and benefits realization of change implementations.

Technical Scrum Master

T-MOBILE(CONSULTING), Houston, TX 12/2021 – 08/2022 Working in agile transformation, managing IoT Innovations and Enhancements for Device and Accessories domain.

• Acting Scrum Master for multiple PODS within Supply Chain Execution organization

• Spearheaded the Jira backlog cleanup effort within Supply Chain Execution group to maintain a healthy product backlog and apply a data-driven approach to prioritization

• Tracked the team’s capacity, sprint velocity, committed vs delivered story points & burn down chart metrics.

• Delivered projects using agile oriented backlog & planning tools such as Jira, Jira Align, and Confluence.

• Engaged in capacity-demand forecasting, budgeting and sizing using Clarity Tool, Pivot Tables & Charts.

• Collaborated with the Business Owners to create the strategy, roadmap, feature definition for an emerging technology product based on business needs that is aligned with IT solution

• Coordinated with Enterprise Architects to understand HLSD. Translated HLSD into low level designs

• Created process flows to communicate low level designs

• Authored high level features (epics) and worked with QA, Engineering team, Product Owners to refine features & come up with estimates, identify dependencies/risks, test plan, & release timelines Senior Technical Project Manager

PODS(CONSULTING), Houston, TX 12/2020 – 11/2021

Responsible for delivering high quality data solutions across the PODS navigating business value, data strategy, and tactical data implementation

• Sr. Project Manager for Enterprise Cloud Data Warehouse program and Data Lake on Snowflake to efficiently establish a solid foundation to support PODS long term data and analytics needs

• Built and managed the project intake, end-to-end project plans, reported progress to leadership. Managed scope and dependencies by constantly communicating with business, leadership, and development teams

• Identified risks/issues and proactively resolved them. Ensured that the projects are delivered to time, cost, and quality

• Drove Kanban/Agile development using Azure DevOps towards creating a better product and improve development efficiency

• Managed the end-to-end Scrum process of agile teams

• Coordinated with Operations, Build, UAT & Release teams for validation and sign off on the product release prior to the launch/go-live

• Partnered with engineering, data teams to ensure applications are adhering to PCI DSS compliance standards

• Successfully delivered EDW-MVP which involves executive summary dashboard of KPI(s) that depicts container volume by business unit/ownership, cancellation, and budget & forecast trends to realize an annual savings of $500K

• With data completeness as a key focus, worked with business to identify the data discrepancies between the EDW container sales numbers and legacy dashboard, and worked towards creation of formalized disposition process with key stakeholders

• Aligned the product roadmap with company goals by collaborating with C-level executives, data architect to onboard new data domains and drive meaningful analytical insights in the future releases

• Improved the performance and stability of PODS Legacy systems for current business operations and for future projects by identifying the target data sets to purge/archive

Agile transformation, Scrum Master

CONSULTING 11/2018 – 12/2020

Consulted for London based Plutonium Software. In charge of defining and executing strategy and roadmap, agile development and incremental delivery of the Logistics Tracking System Responsibilities:

• Leading product scrum team of ten engineers. Managing Agile/Scrum project implementations

• Managing all aspects of development in the group including requirement analysis, design, implementation and testing

• Working with partners, product owners, delivery managers, support, infrastructure, and other scrum masters to facilitate delivery of projects on time and in good quality

• Planning and facilitating all team activities including release planning, sprint planning, daily Scrum, backlog grooming, sprint reviews, and retrospectives

• Tracking team’s capacity, sprint velocity and burn down chart metrics

• Tracking project timelines & key milestone deliverable’s (Scope Lock, Code freeze, SDET, UAT, Regression, E2E and BVT) with feature teams.

• Experience in driving the deployment meetings from kickoff to go-live via Install & Rollback plan

• Creating the daily/weekly project status, identified risks, issues and mitigation strategies with IT team and providing status communications to the senior management.

• Supporting the product launch by collaborating with engineering, support and sales to update the user documentation and manuals

• Coordinating with Release team on the Deployment/Go-Live schedule, hot fixes and creating change requests, communication plan, BCP

• Acting as main point of contact during the project release & deployment window to provide an update on the testing progress

& blockers for the project go-live. Coordinate with multiple teams for the sign-off on System Integration, User Acceptance and Build Verification Testing & provided support during the Post- Production support period

• Strong experience in using Jira to prioritize the Product Backlog items. Achievements:

• Documented the end-to-end business processes and document flows making bottlenecks visible

• Responsible for conceptualization of the architecture and development of inbound and outbound processing modules, data migration, and bulk upload process to interact with the core system

• Conceived, developing a tool enabling insightful supply chain process with real-time insight into inventory minimizing buy-sell and inventory write-off

• Designing and implementing a data warehouse for all high-level management reporting to meet both company and partner requirements

Technology Service Delivery Manager - Product Management and Agile transformation eMetric, San Antonio, TX 08/2014 – 10/2018

Technology Manager with oversight of product roadmap, architecture, development, delivery and operations of next generation company flagship product. The product handles millions of student assessments annually, bringing in over $100 million dollars of annual revenue to the firm. Created business case analysis to quantify benefits versus cost for new system capabilities. Responsibilities:

• Tracked the team’s capacity, sprint velocity, committed vs delivered story points & burn down chart metrics

• Engaged in capacity-demand forecasting, budgeting and sizing using excel

• Hosted the scrum events – Sprint planning, Daily Stand up, Sprint Review, and Sprint Retrospective

• Using JIRA, enabled improvement in team delivery commitments, backlog grooming and capacity planning for sprints by identifying and tracking hidden tasks that increased customer satisfaction. Conducted Scrum Of Scrums

• Coached each team to collaborate, communicate and complete sprints on-time and continuously deliver high-quality product iterations to business while encouraging empirical process controls such as Plan, Do, Check and Act

• Coached product owners to effectively communicate with internal and external customers to build and prioritize the product backlog while writing valuable user stories that adhere to the INVEST pattern. This helped improve the mid-sprint backlog grooming process

• Established TDD (Test Driven Development) & BDD (Business Driven Development) standards & guidelines

• Engaged closely with the technology team members and leaders, as well as business partners who own the applications being built and/or changed and tested

• Interacted with UAT, Performance, Security, End to End teams for the scope validation & signoffs

• Organized technical knowledge sharing sessions & publishing technical newsletters on the recent enhancements and process changes

• Responsible for establishing the process of Independent Release schedule on demand basis; development code quality audits for all the services & processes

• Engaged in Fiscal Year Planning (FY), Roadmaps and Project Plans

• Defined the application landscape diagram illustrating existing Applications and Services architectures. Designed AS-IS & TO- BE flows using MS Visio

Achievements:

• Spearheaded the successful digital delivery of iTester beyond field testing stage in the state of Oklahoma (2014) with zero business disruption within a tight deadline. eMetric not only received their first multiyear multimillion online assessment contract from Oklahoma but also received contracts from Maine, Maryland and New Mexico leading to increased annual revenues

• Partnered with business users at various state departments of education (SDE), technical architecture, and software engineering teams to deliver the highest value features first while achieving scalability, reliability, performance, and resource costs

• Managed cross functional software engineering team towards implementing single, scalable, modular, device agnostic code base, thereby improving code quality and lowering maintenance costs by 25%.

• Transitioned from physical to Hyper-Converged infrastructure enabling private cloud, CDN using scale-out architecture leading to better content delivery with faster transaction processing, page load time, and reduced service delivery costs

• Led Big Data initiative to improve data based decision-making and provide information on erasure analysis, item-response pattern analysis, test-score analysis, and to detect patterns/inconsistencies with the assessment data using RedShift and real- time AWS Click Streams

• Strengthened the DevOps by Reorienting IT operations around a two-speed IT architecture for faster agile software delivery and deployment using Octopus deployment tool

• Led efforts to further establish the Agile/Scrum framework and to define Agile best practices that resulted in reduction of cycle time by 30% and increasing team's throughput in less than 8 weeks

• Onboarded 3 new tools to enhance monitoring and alert – ClickStream, Sentry, NewRelic

• Assisted with evaluation and preparation of responses to state issued Request for Proposals (RFPs) by providing technical feasibility, resource allocation and budget planning HEWLETT PACKARD FINANCIAL SERVICES (HPFS), AUSTIN, TX 09/2000 – 04/2014 Promoted to the position through multiple levels of increasing influence because of outstanding job performance in ERP integration, and Business-IT alignment efforts in different areas. Managed $2Million budget. IT Manager/Scrum Master 2013 – 2014

In charge of supporting a wide range of initiatives, including Sales Process Transformation, Business Intelligence, Process Transformation and Pan-HPFS Operations.

Responsibilities:

• Led teams across broad technical, and business disciplines. Focused teams on business objectives and tracked progress to ensure project milestones were completed on time, on budget and with the desired results

• Mitigated risk factors through careful analysis of available project data. Anticipated and managed change effectively in rapidly evolving global business environments

• Defined processes and tools best suited to each project. Moved between agile and waterfall approaches depending on project specifics and goals, creating detailed project road maps, plans, schedules and work breakdown structures

• Established and actively managed all project and key stakeholder expectations and relationships

• Helped HPFS business prioritize capabilities, setting release schedule, capacity planning, interfacing with other stakeholders and enabling the scrum teams to meet milestones on time

• Established the initial Product Backlog from preliminary requirements. Owned and maintained the Product Backlog using HP Agile Manager, which drove all release planning, sprint planning and grooming sessions

• Facilitated biweekly retrospective meetings to identify team wins, challenges, recommendations and action plans

• Assisted in establishing the squad’s identity; facilitated meetings to identify Charter, DoD, DoR, Working Agreements etc

• Established a full set of actions with a time-boxed plan to facilitate continuous integration and faster build automation, while removing application hard code dependencies

• Responsible for Pre and Post MTP plans. Coordinated with Release team on the Deployment/Go-Live schedule, hot fixes and creating change requests, communication plan, BCP, Release Planning Support Prospectus, MTP readiness plan, backout plan

• Preparing status reporting decks for the HPFS CIO and leadership on weekly basis Achievements:

• Managed cross functional and culturally diverse team of 22 developers located in India, US, Europe, China to achieve the core Sales Process, Business Intelligence, Process Transformation initiatives

• Planned, coordinated and finalized the HPFS Salesforce.com implementation with new tool deployment, ensuring that the overall HP Sales Program team included HPFS to win new deals and achieve 15% user efficiency gain year over year

• Gained wide appreciation from HP executives including CEO, Meg Whitman for rolling out first sales target mobile application to HPFS sales force in field. Selected as 1 of 5 prototypes to go “live” out of 20

• Helped increase HPFS visibility and penetration into HP total available market from 1% ($363MM) to 9% by integrating HPFS with HP Amplify install base system

• Significantly reduced workload for HPFS Customer delivery colleagues by ~1.5 FTE while allowing for quicker funding of invoices resulting in $20M in improved cash flow for ES and HPFS

• Saved HP several millions in excess payments to Tax Department (IRS) by deploying QlikView dashboard containing information about back log/terminated/Active assets. Delivered project on time by working closely with business units

• Introduced a data warehousing strategy to transition from a legacy method to an ecosystem that utilized multiple technologies with a single integrated data store and real-time reporting from mirrored databases

• Trained and oriented the entire HPFS IT unit and key business colleagues in Agile/Scrum project strategies, encompassing over 140 contributors and 34 different applications. Defined the complete Product Lifecycle Management framework

• Productivity of Scrum teams increased by 80%, Duplication of work reduced by 80%, Resource Utilization up by 10%, Business Risk reduced drastically, and ROI increased

• Responsible for ensuring that the overall integration architecture meets the business requirements, aligns with IT strategic architecture and projects

• Worked with technical and analyst team to present the IT Strategy & direction for HPFS Integration group for year 2014

− Coined the term 2 in a box involving business and IT partner to discuss the business initiatives

− Developed proof of concept to inject innovative ideas

• Pioneered HPFS Production Support Engagement Model by resolving recurring application performance issues, implementing monitoring mechanism for mission critical applications, servers, databases, services resulting in 25% reduction in support tickets and escalations. Ran operational management of HPFS applications quality and ensured 24*7*365 availability Project Development Manager/Agile transformation 2011 - 2013 Initiated and managed several highly visible small investment projects within the organization. Responsible for product lifecycle from concept through rollout, and finally retirement. Subject Matter expert in Asset Management domain. Developed WBS, project plan and agile best practices.

• Architected, implemented, and managed global rollout of reseller portal for external customers that generated additional revenue to the tune of $20 Million

• Generated and introduced an aggressive 18-month roadmap to complete small investment projects, representing $10 million in incremental investment and business benefits of up to $40 million

• Utilized Agile, Scrum and Waterfall development methodologies to restore confidence and positive relationships, assisting in bringing key small investment projects (like License Management, Seamless Booking) to fruition

• Organized and conducted architecture assessments and infrastructure review meetings; also ensured full compliance with business continuity plan

• Helped institute offshore delivery model with new team of 15 members in China

• Successfully spearheaded delivering 21 internal & 3 external customer-facing applications into next-gen datacenters on time and with minimal downtime or business disruption.

Development Lead 2007 - 2011

Responsible for Application Architecture Design and managing multiple projects and developers in a cross functional virtual team.

• Led IT standardization and globalization for end of lease processes, reducing maintenance cost by 35% or ~$415K annually

• Achieved first year post completion benefits of $24MM by successfully consolidating disparate applications to single self- service IT asset management portal, providing best in class experience to HP external customers

• Helped HPFS avoid millions in yearly inventory write-offs by building inventory management tool providing real-time insight

• into global inventory

• Architected the data linkages between Infor Fourth Shift, Master data management (MDM) databases, SAP Global Trade System (GTS), SAP MAPI, and BI/reporting systems

• Enabled faster and efficient deployments to test/production environment with quality code by coaching build management team to facilitate continuous integration and faster build automation, while removing application hard code dependencies Environment: C#, ASP.Net, Web Services, Aspose API, SQL SERVER 2008, ClearCase, Jenkins, Borland Caliber, HP ALM, SAP MAPI, HTML, CSS, JavaScript

Senior Lead Developer 2000 - 2007

Utilized strong functional knowledge to drive product design and delivery.

• Improved efficiency and reduced end to end cycle time from 2 hours to less than 30 minutes by re-engineering an existing legacy ERP application. This also resulted in a 100% capacity increase

• Implemented global rollout of ERP – Infor Fourth Shift in record time of under 1 year Environment: Visual Basic 6.0, VB.Net, ASP.Net, SQL SERVER 2000, Crystal Reports8.0., Source Safe, Third Party ActiveX Controls Like Videosoft Flex Grid, Erwin 3.5, Sheridan Controls, Visi Bar, Visi Watch Various Programmer Analyst roles (India, Germany, UK, USA) 01/1996 – 09/2000 EDUCATION

Master of Science in Management Information Systems, BOSTON UNIVERSITY, Boston, MA 2007 Bachelor of Engineering, KARNATAKA UNIVERSITY, India 1995 TECHNICAL TRAINING

Intro to Java Programming - UMass, Lowell Enterprise Data Modeling training

SAP FICO - Business Process SAP Finance Functional Overview Introduction to the Internet of Things and Embedded Systems - University of California Irvine Introduction to Deep Learning in Python (Data Camp)

Go: The Complete Developer's Guide (Udemy) Six Sigma Green Belt, Villanova University AWARDS

HP Financial Services Making History Award (2000, 2003); HP Financial Services Peer Excellence Award (2011, 2012)

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