High School Call Center

Yesenia Lazo

Cell: 323-***-**** Email: *********.**@*****.***

Profile: I am a motivated, goal oriented worker eager to bring strong costumer service and administrative skills to a growing company in need of top level support. Areas of expertise include excellent organization, communication, and relationship-building skills. I have the ability to work individually and within a team environment. Education

High School Diploma: General Education 2011

Washington Preparatory High School Los Angeles

SIZ BEAUTY ACADEMY 2014

Professional Work Experience

Online/Call Center Specialist

C.R. Laurence Co. Vernon, CA 2020- Present

● Manage at least 40 emails per day

● Answer 70-80 calls per day

● Assist clients with locating web orders

● Convert quotes to orders and manage pending requests

● Maintain inquiry replies within 24 hours

● Maintain web order reviews, resolve order complaints, manage invoice tracking information

● Process, release, update and delete all approved orders

● Provide online support information, respond to or approved new account applicants within the US, Canada, and Europe.

● Analyze and audit approved account applications

● Assist clients with website issues such as log-in account information, initiate reset passwords, cart ID lookup, user ID lookup, add/delete or edit users account, unlock users account, pay invoices, etc.

Pro Desk Sales Associate

The Home Depot Gardena, CA 2016 -2020

● Assist customers with special orders and installed sales

● Developing phone sales with independent contractors

● Managing online orders, deliveries, and quoting

● Directing outbound and inbound calls

● Gaining a deep understanding of our customers' needs

● Provide guidance with personal or commercial project solutions

● Maintain direct emails, and providing information to callers Spanish Tutor

Children and Families Torrance, CA 2019 - 2020

● Teach beginning levels of spanish language

● Design curriculum plans around the needs of the children

● Organize children learning sessions

● Document and assess learning outcomes

● Discuss with parents future tutoring plans

● Create a fun and creative learning environment

● Maintain records of learning progress

Credit Specialist

Curacao Inglewood, CA 2014 - 2016

● Coordinate credit loan and portfolio support

● Managing past due balances and document exceptions

● Develop payment plans with customers

● Assist in the financial analysis, credit underwriting, and approval process with clients

● Develop credit approval package preparation

● Administer annual reviews, renewals of credit, and client credit proposals

● Coordinate document preparations and closings

● Provide rapid and friendly service

Front Desk Receptionist

Comfort Inn & Suites Torrance, CA 2009 - 2014

● Managing and arranging reservations

● Ensuring accommodations

● Ensuring high quality customer service and people skills

● Managing inbound and outbound calls

● Submitting documentation and paperwork as necessary

● Administrating billing and payments

Additional Skills / Qualifications

● Bilingual – Spanish/English

● Strong desire to make a difference every day

● Socially skilled

● Excel in written and communication kills

● Problem solver and remain calm under pressure

● Microsoft word, basic knowledge of Excel

References

Elida Tafolla 323-***-**** *****.****@************.*** JoAnn Mejia 951-***-**** **********@*****.***

Erika Diaz 323-***-**** **********@**********.*** Maricela De La Torre 424-***-**** ***********@*****.***

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