Information Technology Salesforce Administrator
Resume:
RICHA VERMA
US Citizen
Certified Salesforce Administrator
**************@*****.***
SUMMARY
• Over 12+ years of professional experience in Information Technology of which 5+years of experience as Salesforce Administrator and 6 years as Salesforce/QA Tester
• Hands-on experience in Service Cloud application.
• Designed various Custom Objects, Custom Fields, Page Layouts, Custom Tabs and Record Types as per the requirements.
• Proficiency in SFDC Administrative tasks like creating Profiles, Roles, Users, Workflow Rules, Validation Rules, Reports, Dashboards, Tasks, Events, Queues, Sharing Rules, Page Layout, Field level security, Formula fields, Lightning page layout, Lightning Web Components, Chatter, Flows, Custom Actions and Links, Email templates, Email Alerts, Web To Case.
• Expertise in CRM business processes like Account Management and Case Management
• Good Experience in data migration and integration using Data Loader and Workbench, Data Wizard.
• Experience in analyzing business requirement, entry relationships and converting to Salesforce custom objects, Lookup Relationship, Master-Detail Relationships.
• Configured and maintained user security permission according to organizational needs.
• Hands on experience in Flows like Scheduled flow, Record Trigger flows, Auto launched flows, Sub flows
• Experience in creating Macros for cases to automate repetitive actions.
• Experience using Gearset, AWS Code Commit and Change set to manage releases.
• Experience test JSON data through Workbench
• Strong understanding of Agile software development methodologies and experience working in agile teams.
• Expertise in Software Development Life Cycle and all stages of QA and Defect Life Cycle.
• Expertise in all levels of testing viz., GUI, Functional, Integration, Regression, System, UAT, End to End.
• Experience in SQL and SOQL queries, also worked on JIRA and Rally.
• Good team player with excellent problem solving and good communication and Interpersonal skills.
SKILLS
• Testing Tools: HP ALM/QC, Version One, SoapUI, TOAD
• Defect Tracking Tools: Rally, Jira,
• Languages: JavaScript, XML, HTML,
• Databases: MySQL, SQL Server, DB Visualizer.
• Operating System: Windows
• Tools: Data Loader, MS Word, Excel, Power Point, Data Import Wizard, Gearset, Changeset PROFESSIONAL EXPERIENCE
Salesforce Administration
ADP, Alpharetta, GA
Duration: Nov’18-Present
Responsibilities
• Created various Custom Objects and Custom Fields.
• Worked on Support cases to resolve end user/client issue.
• Created Macros for cases to automate repetitive actions.
• Developed customized solutions within the Salesforce Platform to support critical business functions and meet project objectives, client requirement and company goals.
• Worked on Configuring Flows and Process Builder to automate functionality in Salesforce.
• Developed Flows (Scheduled flow, Record Trigger flows, Auto launched flows, Sub flows) based on requirements.
• Created custom page layouts, custom buttons and links, related lists and other components on record pages.
• Designed Custom Formula fields, Validation Rules on standard and custom object, Dependent fields, picklist fields.
• Customized Page layout and lighting page layout.
• Worked on Data Loader and Workbench to upload data in CSV files into Salesforce org while checking the correctness, format and quality of entered data.
• Involved in setting up Queues, Public groups, List views, Sharing setting, permission set, custom permission set.
• Developed and Configured various Reports, Report Types, Report folders for different user profiles based on the need in the organization.
• Worked on Gearset and AWS CodeCommit to manage deployments.
• Used Developer console to execute SOQL query.
• Worked closely with internal clients for UAT.
• Actively participated in Agile ceremonies, including Sprint Refinement, Sprint Planning, Daily Stand-up and Retrospective.
• Coordinated with onsite/offsite teams, conducted necessary Its and provided support in resolving production issues/tickets when required.
Environment:
Data Loader, Salesforce.com Platform, SFDC Sandbox, Windows, MS Office, Salesforce App Exchange, Gearset, Changeset, Developer console
Salesforce QA Analyst
ADP, Alpharetta, GA
Duration: Nov’16-Nov’18
Responsibilities
• Collaborated with development and business teams to define test requirements, create test plans, and design test cases.
• Executed functional, regression integration, and end -to-end testing on Salesforce Applications to ensure system reliability, data integrity, and adherence to business requirements.
• Identified, documented, and tracked defects using bug tracking system(eg-Rally) and followed up on defect resolution with development team.
• Actively participated in Agile ceremonies, including Sprint Planning, Daily Stand-up and Retrospective to provide input on testing strategies and ensure delivery off high quality software.
• Collaborated with business users to conduct user acceptance testing and facilitated UAT scenarios to gather feedback and ensure system readiness for production development.
• Validated Data security and Sharing rules in Salesforce.
• Performed testing using various test Users, Profiles, Roles hierarchy and Permission set as per user profile.
• Validated reports based and dashboard based on roles and roles hierarchies.
• Tested Salesforce standard objects (Accounts, Cases, Contacts etc) and custom objects, page layouts, fields validation and its access to the user based on defined profile.
• Validated workflow rules, validation rules.
• Used Data loader to insert, update and bulk import or export of data from Salesforce.com.
• Tested lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Coordinated with onsite/offsite teams, conducted necessary Its and provided support in resolving production issues/tickets when required.
• Worked on Change Sets to deploy components from one Salesforce org to another Salesforce org.
Environment:
Data Loader, Salesforce.com Platform, SFDC Sandbox, Windows, MS Office, Salesforce App Exchange, Changeset, Developer console
QA Analyst
CLA (Community Loans of America), Atlanta, GA
Duration: Apr’15-Oct’16
Project Description:
CLA is a privately held, retail financial services company in the subprime lending business. The application ELMS(Enterprise Loan Management System) allows to Make a loan, Activate a loan, Take payment, refinance loan etc. for Title Loan and Payday loan. Responsibilities
• Identify and review the requirements for testing.
• Designed and Developed Test cases based on BRD.
• Performed Sanity, Exploratory, Functional and Regression Testing.
• Performed Positive and Negative Testing.
• Created and managed test cases in Quality Center.
• Logged and tracked bugs using JIRA.
• Performed backend testing to verify the data integrity by passing SQL Queries using TOAD.
• Used SoapUI for Testing Restful Web Services.
• Executed automated test scripts using Selenium Web Driver.
• Attended the weekly status meeting, release review meeting, functional test case review meeting and interacted with Business Analysts and Developers and Support team to reproduce and resolve issues.
Environment: JAVA, HTML, SoapUI, Agile, SQL, Selenium WebDriver, TestNG, JIRA, Quality Center, Agile. QA Tester
Allscripts Healthcare Inc. Atlanta, GA
Duration: Feb’13– Feb’15
Project Description
Hospital Management System keep all the details regarding patient details, hospital details, inpatient details, outpatient details, billing details, ambulance details, to manage current status of staff and doctor availability.
Responsibilities:
• Analyzed Business Requirements Specifications to understand the application.
• Created and managed test cases in HP ALM.
• Regression testing on new builds and Preparing defect reports.
• Developed manual test cases based on functional specifications and design documents.
• Maintained requirements and created Traceability Matrix between Requirements and Test Cases developed.
• Responsible for Manual Testing, Negative Testing, Positive Testing and Automated Testing.
• Tracked software bugs using Quality Center and communicated the same to developers to resolve technical issues.
• Coordinated with the development team to have quick turn-around bug fixes in the tight schedule of releases.
• Written SQL queries
• Performed Regression, Smoke, End to end testing.
• Logged and tracked defects using JIRA.
Environment: Java, HP ALM, SQL Server, TOAD, MS-Excel, SOAP UI, Agile. Manual Tester
Fifth Third Bank, Atlanta, GA
Duration: Feb’11 – Dec’12
Project Description
Fifth Third Bank, a leading financial service institution, provides full banking services on the Internet with online payment, online transfers and integrating different type of accounts. Responsibilities
• Analyzed Business Requirements Specifications to understand the application.
• Prepared test cases and test scenarios for manual testing.
• Performing Functional Testing, Sanity Testing, Testing & Regression Testing.
• Executed Functional Testing as per the BRD.
• Review of the test cases at Unit & Integration level.
• Execute the test cases in HP ALM.
• Coordinated with the development team to have quick turn-around bug fixes in the tight schedule of releases.
• Coordination with Users for UAT (User Acceptance Testing).
• Used SoapUI for Testing Web Services.
• Logged and tracked defects using JIRA.
• Executed SQL queries to retrieve data for testing.
• Attending walk through & creating detailed test status reports.
• Maintaining Weekly Status Reports.
• Involved in weekly walkthroughs and inspection meetings, to verify the status of the testing effort.
Environment: JAVA, HTML, HP ALM, SQL Server, JIRA, SQL, Agile Methodology, MS-Excel EDUCATION:
GNIIT (Graduate Program in Software Engineering) from NIIT- 3 Years Diploma Master’s degree in accounting and economics
Bachelor’s degree in accounting and economics
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