CNA/Customer Service Representative
Resume:
Mya Guess
No matter what someone says, stay true to yourself and go after what you want.
Columbia, SC 29210
********@*****.***
QUALITIES AND ATTRIBUTES
• Friendly and positive attitude
• Excellent communication skills
• Ability to adapt to change
• Attention to detail
• Patient monitoring
• Medical terminology
• Patient care and safety
• Vital signs
COVER LETTER
Getting to know me... very understanding, observant, organized, cheerful and self disciplined which can help the company deliver premier care and services to patients. I’ve been in clubs such as Student Leading Education Program (SLED) and Student Council. Both of which teaches you how to be respectful, a role model, and how to consult problematic situations. I have always been recognized for my hard work and determination. The recognition of these talents has been shown by many rewards and college courses, such as being involved in honor societies. I participated in a clinical program my senior year of high school and gathered experience by completing various CNA soft and hard skills. These skills were set in place by visiting the Still Hopes Episcopal Home and Lexington Hospital for a couple of weeks. I want to be a nurse practitioner and I feel being a nursing assistant will build my resume and allow me to gain insightful knowledge and experiences that would make my journey through nursing school a lot smoother. I am now attending Midlands Technical College, finishing my prerequisites to apply for the year and a half nursing program. I will obtain my associates in nursing, all while working as I am now. Then I am going to transfer to a four year college to further my education, eventually leading to me owning, supervising, and running my own clinic. I can complete any task before or ahead of the deadline, given any circumstance. Behind all the awards and recognition is a girl that has been through alot. I have substance and character. All my awards and accomplishments just proves how hard working I am. Which helps define me but doesn't completely define me. I can go on and on about how much I've accomplished, but that does not tell you guys about who I truly am. So let me tell you a little about my background. Very family oriented and very spiritual. I love to sing and dance even though I am not that good at it. I am just a simple girl and appreciate the small things in life. I am looking for a community that is caring and dedicated and who would also allow me to openly express myself, offering something nobody else can in the workplace! Willing to relocate to: South Carolina
Authorized to work in the US for any employer
Work Experience
CNA - Certified Nursing Assistant
Forest Acres Post Acute - Columbia, SC
July 2023 to Present
Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; and reporting observations of the patient to nursing supervisor. Documents actions by completing forms, reports, logs, and records. CNAs work directly with patients and nurses, helping with the many physical and complex tasks for patient care. Healthcare Customer Service Representative
TELEPERFORMANCE (UNITED HEALTHCARE) - Columbia, SC January 2023 to Present
• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required
Sales/Customer Service Representative
Cutco, Vector - Columbia, SC
May 2020 to December 2022
• Presented one on one presentations virtually and in customers homes to people who were over 30 and working. Made sales t family, friends and peers. Also would get referrals from customers to make more sales.
• Eager to apply analytical skills to enhance team efficiency and problem-solving.
• Passionately engage with diverse clientele to exceed sales targets.
• Meticulously crafted tailored presentations to maximize customer satisfaction.
• Leverage innovative sales techniques to expand customer base and drive growth.
• Boosted sales through strategic referrals and tailored presentations.
• Analyze customer needs to enhance presentation strategies and boost satisfaction.
• Implement innovative sales techniques to significantly expand client base. Education
Associate's degree in Nursing
Midlands Technical College - West Columbia, SC
August 2023 to Present
High School Graduate with 4.6 GPA in Nursing/Health Science Brookland Cayce High School - Cayce, SC
August 2021 to June 2023
Skills
• Efficient
• Leadership
• Team Worker
• Customer service
• Medical Terminology
• Patient Care
• Vital Signs
• Communication skills
• Microsoft Office
• Data entry
• Sales
• Organizational skills
• Medicare
• Windows
• HIPAA
• Keyboarding
• Database/Systrm Software
• Accounting/Scheduling Software
• Computer skills
• Tenacity
• Problem solving
• Active listening
• Product knowledge
• Adaptability
• Conflict resolution
• Patience
• Positive attitude/empathy
• Reliable High Speed Internet
Certifications and Licenses
CPR/AED
March 2022 to March 2024
American Red Cross Training Services
Basic Life Support
• Contact Hours: 4.0
• CEUs Awarded: 0.4
State Tested Nursing Assistant
Additional Information
High School Accomplishments
• Student council member
• Performing Arts Company member
• Student Leading Education member (SLED)
• Junior Marshall
• Honor Student
• Teacher Cadet
• Red Cross Volunteer
• National Technical Honors Society member
• Myrdis Walker Scholar
I am a Customer Service Representative with over 4 years of experience in a call center environment and I previously worked in a remote environment. I excel in analytical thinking, problem-solving, and adaptability. I demonstrate proficiency in handling customer inquiries and resolving conflicts efficiently, as evidenced by leading a team project that enhanced process efficiency by 20% at Teleperformance. I am committed to leveraging interpersonal communication skills to improve team dynamics and customer satisfaction.
Contact this candidate