Customer Service Lab Assistant

SUMMARY

EXPERIENCE

EDUCATION AND TRAINING

SKILLS

TANYA M. SMITH

SAVANNAH, GEORGIA 31407 912-***-**** *********@***.*** Laboratory Phlebotomist bringing excellent laboratory skills. A desire to obtain a challenging position in a medical setting that will allow me to gain experience working with a diverse and challenging staff and a company with probability for advancement. 06/2014 to 07/2021 Lab Assistant

Southcoast Medical Group Savannah, GA

Collect specimens according to established procedures. Responsible for completing a chain of custody forms accurately. Responsible for ordering correct lab test in the computer system. Research test information utilizing lab computer system and directory of service label, centrifuge, split, frozen specimens as required by test order. Other duties as requested.

Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.

Identified patients using proper procedures prior to specimen collection. Prepared and packaged specimens for courier transport. Maintained fully-stocked phlebotomy cart, carrier and station. 04/2011 to 06/2014 Lab technician and customer service representative SOUTHEASTERN PATHOLOGY ASSOCIATES OB/GYN DOCTORS OFFICE Duties require management of lab services including specimen collection of adult outpatients, entering and review of laboratory orders to ensure correct order for requested diagnostic test, and review of billing entries to establish correct filing method for the patient's insurance.

Assist with compilation of monthly statistics and data. 04/2004 to 04/2011 SOLSTAS

OB/GYN DOCTORS OFFICE

Duties required in the laboratory setting included assuring proper collection of i outpatient specimens, proper filing of reference laboratory results, and communication of normal, abnormal and alert laboratory.

Clerical duties included greeting outpatients and management incoming phone calls.

Order laboratory supplies.

11/1993 to 05/2004 Lab Assistant

MEMORIAL HEALTH UNIVERSITY MEDICAL CENTER

The laboratory computer clerk at Memorial Health University Medical Center supported the laboratory technicians caring for outpatients. Duties included greeting patients, answering incoming phone calls, entering patient data for correct billing, specimen collection and reporting, and interpretation of physician orders. Other laboratory clerk duties included ordering of laboratory supplies, responsibility of specimen collection for all outpatients, and communication of normal, abnormal or alert values via fax or phone. Additional duties included serving as the on call computer support technician for the laboratory.

Verify patient for proper identification.

1983 ROBERT W. GROVES HIGH SCHOOL

Clerical, Excellent Customer service, Fax, Filing, Microsoft Office, Windows, Research, Specimens Collection, Telephone, Typing, Computerized Charting, People Skills: Great bedside manner, enthusiastic, people person, and great organizational skills

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