Customer Service, call center representative, receptionist
Resume:
Yvonne Lopez
Killeen, TX *****
****************@*****.***
Reliable with a good work ethic and the ability to quickly adapt to new tasks and environments. Authorized to work in the US for any employer
Work Experience
Cashier/Customer Service
Wagers Sweepstakes Cafe - Killeen, TX
January 2022 to March 2023
• Answered incoming calls and messages while providing the highest level of professionalism and knowledgeable service to every customer
• Managed customer expectations by clarifying about the systems in house and how they work
• Trained new team members in cash register operation, stock procedures and customer service
• Performed store opening and closing duties as required. Receptionist
Vivian Nails and Spa - Harker Heights, TX
September 2021 to December 2021
• Greeted visitors warmly and ensured they had a positive experience.
• Handled cash and credit card payments with accuracy.
• Answered phones professionally in accordance with organizational protocols.
• Scheduled appointments and maintained and updated appointment calendars. Call Center Representative/Customer Service
AWL (All Web Leads) - Austin, TX
July 2019 to August 2021
• Working from home on laptop and headset
• Typing at least 40 wpm
• Outbound calls
• Cold calling
• Sales of Health, Life, Home, and Auto Insurances
• Collecting information to find the best one that suits them
• Dispo all transfers and had to follow specific scripts
• Answered incoming calls promptly and professionally, addressing customer inquiries with empathy and understanding.
Housekeeping/Laundry
HCSG - Belton, TX
February 2018 to March 2019
• Cleaning all residents rooms, offices, and dining rooms in a timely manner
• Washed, dried and sent clothes to all residents
• Being helpful and showing respect to the elderly
• Displayed strong attention to detail while inspecting rooms for cleanliness and tidiness. Education
High school or equivalent
Academy High School - Little River-Academy, TX
Skills
• Respectful communication skills
• Teamwork
• Hardworking
• Positive attitude
• Cash Handling
• Customer service
• Front desk
• Cash handling
• Communication skills
• English
• Microsoft Excel
• Microsoft Word
• Call center
• Serving
• Computer skills
• Organizational skills
• Outbound sales
• Cold calling
Additional Information
I'm willing to work and learn. I just want to be given a chance to show you what I can do for your company.
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