Customer Service Store Manager
Resume:
Brian Chambers
Highly motivated and skilled professional with ten-plus years of management experience, mainly including work in quick service restaurants. Highly proficient in customer service, employee and store management, and many other in-demand skills that help businesses thrive. Seeking to maintain a full-time position that utilizes my skills in which I can be successful and complete my duties properly, efficiently, and above the standard. 106 Pine Grove Ave,
Hampton VA 23669
***********@*****.***
EXPERIENCE
Sheetz Inc, Bealeton Virginia — Flex Supervisor
August 2022 - PRESENT
As a Sheetz Inc. Flex Supervisor I supervise three different locations. My home store is located in Opal Virginia, the other two are located in Bealeton Virginia, and Warrenton Virginia.
My daily duties include managing shifts and employee operations, preparing and serving high-quality food, ensuring good customer service, processing payments, handling money, opening and closing pos, and many other company-required practices. As I’ve worked for the Sheetz company I have been awarded for expert cleanliness and rewarded for outstanding store scores given by the Virginia State Health Department. I have also built great relationships with my fellow crew members and managers alike and not only have we built a cohesive and healthy working relationship, we have managed to build an environment that helps improve the store’s operations, sales, and all-around experience for not only the employees but the customers as well.
-Will be leaving to relocate to Hampton, Virginia. Dan Wallace Enterprises/Arby’s, Bealeton Virginia — General Store Manager December 2021-August 2022
Opening of a brand new location including the hiring of all employees and management staff. Controlled labor and handled large cash deposits daily. Ensured proper training of all staff to ensure the highest quality service. Ensured P&L was within guidelines for the store. Won an award through Arby's Corporation within the first two months of opening due to proper training of staff and highest customer satisfaction. Insured inventory control and proper stocking of the store to handle volume without too much overstock. Built strong working relationships which improved store operations.
-Left due to being offered a better opportunity.
Subway, Herndon Virginia — District Manager
May 2021-December 2021
Supervised 7 different locations and worked directly with the General Managers to ensure that all stores were operating at top proficiency. Worked on scheduling, hiring, and training of new employees and managers for proper staffing. Continuously strived to push everyone for the best customer service each store could offer. This company was also pushing to increase store sales due to loss before my employment, within the time I was employed sales came up substantially due to building relationships with customers bringing not only new customers but also recurring customers.
-Left to work closer to home/lesser commute.
HARD SKILLS
● Employee Management
and Training
● Use of POS
● Managing Finances
● Waste Management
● Serve Safe Certified and
Knowledgeable of Food
Safety Protocol
● Planning and Scheduling
● Inventory Control
● Preventive Maintenance
Specifically Including
Restaurant Appliances
● Sales Increase
● Use of Online Portals
(Microsoft, ect..)
SOFT SKILLS
● Critical
Thinker/Innovative
● Fast Problem Solving
● Attention To
Detail/Organization
● Team Work/Collaboration
Skills
● Interpersonal Skills
● Communication
● Willingness To Learn
● Healthy Competitive
Attitude
● Work Ethic
● Time Management
3GS Enterprises/Mcdonalds, Bealeton Virginia— Assistant Store Manager November 2018-March 2021
Managed store operations under the supervision of a district and general manager. Scheduled employees and maintained a healthy working environment. Handled large cash deposits daily and kept track of cash drawers and purchases made by customers. Implemented company policies and procedures, and handled food safely by keeping track of the mandated regulations using online data compiling tools. Ordered Truck and managed inventory, and also hired, trained, and equipped employees above the requirements of the company.
-Left to accept a better offer with a higher salary and better benefits. McFadden Enterprises, Newport News Virginia -Route Driver/Supervisor March 2018-November 2018
Ordered and delivered products to many different locations. Controlled inventory and waste of products to minimize loss. Positive interaction with customers. Handling of cash payments as needed.
-Left because I moved to Northern Virginia.
McDonald’s, Culpeper, Warrenton, and Madison Virginia - Assistant Manager September 2009-October 2013
As an Assistant Manager with McDonald’s I handled the scheduling of crew. I was in charge of truck orders and inventory. Handled large cash deposits daily and made sure all proper cash protocols were followed. Hired and trained new crew to ensure that all procedures were followed, customer satisfaction was prioritized, and standards were always upheld. Made sure the store was clean, stocked, and always inspection-ready. Strived daily to push drive-thru times and steadily increase sales.
-Left due to disability at the time.
PepsiCo, Warrenton Virginia - Driver/Promoted to Sales 2007-2009
As a driver I was responsible for ensuring all products were delivered properly and on time. Made sure all proper rotation was followed. Worked hand and hand with customers to ensure that product was placed as needed and all displays were functional and stocked at all times.
As a sales route supervisor, I worked with customers to ensure products were ordered and filled to their needs. Handled cash deposits. Built new sales on the route and ensured that the opening of new accounts went smoothly. Customer service and satisfaction were the priority.
-Left due to layoffs because of the recession.
EDUCATION
Liberty High School, Bealeton Virginia - GED/High School Equivalent 1994-1998
Germanna Community College, Mitchells Virginia - Classes/No Degree At the time I took classes including a sociology class, math, and English class. I did complete these courses. I just never obtained a degree.
AWARDS
Sheetz Inc.
Within a few months of working for
Sheetz Inc.. I was awarded documented
praise due to having the highest scores
given to management from the Virginia
State Health Department.
Dan Wallace Enterprises/Arby’s
Within two months of opening and
operating a brand new store, I was
awarded a certificate from the store
owner and Arby’s Corporate Office for
my outstanding store cleanliness and for
having an outstandingly trained crew.
CERTIFICATIONS
-Serve Safe Certificate
LANGUAGES
-English/Fluent
-Spanish/Beginner
REFERENCES
Tina Patel, Subway Owner, Mentor
Personal Number -540-***-****
Store Number -540-***-****
Patrick Ivas, Chief Petty Officer,
United States Navy
Personal Number-757-***-****
Mindy Smith, Assistant Manager,
Sheetz Inc, Fellow
Employee/Management
Personal Number-540-***-****
Store Number-540-***-****
Terry Porterfield, Personal Reference,
Past Employee
Personal Number-540-***-****
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