Senior Representative Patient Care
Resume:
Tabitha Smith
Millsboro, DE *****
*********@*****.***
A creative support professional with a record of increased responsibility. Proficient in prioritizing and completing tasks in a timely manner, yet flexible to multitask when necessary. Work Experience
Senior Representative
Penske Truck Leasing - Milford, DE
October 2020 to Present
• Compute charges for merchandise or services and receive payments.
• Prepare merchandise for display, or for purchase or rental.
• Recommend and provide advice on a wide variety of products and services.
• Answer telephones to provide information and receive orders.
• Greet customers and discuss the type, quality and quantity of merchandise sought for rental.
• Keep records of transactions, and of the number of customers entering an establishment.
• Prepare rental forms, obtaining customer signature and other information, such as required licenses.
• Inspect and adjust rental items to meet needs of customer.
• Explain rental fees, policies and procedures.
• Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
• Check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
• Refer unresolved customer grievances to designated departments for further investigation.
• Determine charges for services requested, collect deposits or payments, or arrange for billing.
• Complete contract forms, prepare change of address records, and issue service discontinuance orders, using computers.
• Other projects and tasks as assigned by supervisor Phlebotomy Tech
Nanticoke Memorial Hospital - Seaford, DE
October 2019 to Present
• Venipuncture & capillary puncture
• Blood collection & handling safety
• Patient and donor care
• Label & track specimens
• Blood Pressure
• Coordinate patient care
Closing Manager
Advance Auto Parts - Lewes, DE
August 2015 to Present
• Inventory. Parts managers have to make decisions about inventory.
• Sourcing. To balance quality and costs, parts managers must identify suppliers
• Parts Sales. In addition to supplying parts for their company's service operations
• Supervision In larger parts operations
Med Tech
Clinic By The Sea - Lewes, DE
May 2020 to October 2021
• Preform all duties related to cardiac
• EKG
• Holter scanning procedures.
• Observed, interpreted, and communicated abnormal changes in cardiac status of patients during test. Phlebotomy
LABCORP
January 2015 to October 2019
2015 - Current
Phlebotomy
• Venipuncture & capillary puncture
• Blood collection & handling safety
• Medical Records review
• Blood specimen storage
• Patient and donor care
• Quality assurance & controls
• Label & track specimens
• Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vaccutainer tubes and sleeves, and butterfly needles and syringes
• Able to allay patient fears and elicit collaboration
• Communicated with patients and staff to provide information regarding status of orders
• Followed established policies and procedures
Medical Assistant/Lab Technician
Campus Medical Center - Chester, PA
August 2008 to February 2012
• Venipuncture & capillary puncture
• Blood collection & handling safety
• Medical Records review
• Blood specimen storage
• Patient and donor care
• Quality assurance & controls
• Label & track specimens
• Knowledgeable in the use of standard phlebotomy equipment such as tourniquets, vaccutainer tubes and sleeves, and butterfly needles and syringes
• Able to allay patient fears and elicit collaboration
• Communicated with patients and staff to provide information regarding status of orders
• Followed established policies and procedures
Education
High school diploma in Medical Assistant
Harris School Wilmington - Wilmington, DE
November 2008
Business, Medical
Harris School of Business
2008
Skills
• Clinical Skills
• Malpractice Awareness
• Microsoft Office
• EKG
• Patient Assessment
• Infection Control
• Insurance Authorizations
• Medical Software
• HIPAA Compliance
• Business Spanish
• Experience Administering Injections
• Vital Signs
• EMR Systems
• Venipuncture
• Phlebotomy
• Medical Records
• Laboratory Experience
• Epic
• ICD-10
• Patient Care
• Medical Scheduling
• Medical Billing
• Anatomy Knowledge
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