Customer Service Guest

Cheryl Berent

Saginaw, Michigan ***** 989-***-**** ****************@*****.***

Summary

Experienced manager and hospital housekeeper knowledgeable about cleanliness, leadership, and communication. Flexible approach to professional development and cultivation. Promotes team-based skills with energy and organization-first business plan. Hardworking individual with top-notch conflict resolution skills, proactive mentality and in-depth understanding of achieving goals and upholding standards. Bringing multiple years of experience and dedication to promoting loyalty.

Skills

Exceptional Time Management

Managing Operations and Efficiency

Staff Training

Guest Service and Support

Multitasking and Prioritizing

Room and Public Space Cleaning

Relationship Building

Experience

HOUSEKEEPING 01/2021 - Current

Ascension St. Mary's - Saginaw, Michigan

10 step sanitization program, bi-weekly safety and sanitation meetings, stayed on top of cleanliness of hospital to ensure all patients and staff are in the most clean environment possible. Created inventory checklists and stocked housekeeping carts daily. Interacted pleasantly with clients and guests when performing daily duties. Employed deep-cleaning techniques for areas in need of additional sanitation. SKIN CARE EXPERT 01/2020 - 04/2021

Ulta Cosmetics - Midland, Michigan

Knowledge of all skincare products to effectively recommend to clients for facials and sales Customer service, pushing to meet service and sales goals, restocking and cleaning during down time. Educated clients on skin conditions, treatments and products to grow sales. Consulted with clients and performed treatments to address skincare needs. Kept equipment clean and sanitized to protect patients from infection risks. Prepared clients for treatments and answered questions to improve comfort level. SALON MANAGER 05/2016 - 01/2020

Great Clips - Saginaw, Michigan

Leadership, LEADS Training, Scheduling, Customer Service, Encouraged staff to meet daily and month sales goals Addressed customer problems quickly and according to service standards. Trained and mentored team members to achieve optimal performance and meet challenging business targets. Increased customer loyalty and brought in new customers with targeted marketing and service strategies. Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.

Placed inventory orders, monitored shelf stock and tracked expenses. Education and Training

MJ Murphy Cosmetology School

01/1985

St. Augustine Technical Center

01/1985

Douglas MacArthur - Saginaw, Michigan

01/1984

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