Customer Service Front Desk
Resume:
TEJWINDER KAUR
Calgary, AB T*X 5K7
Cell: 431-***-****
Email: ********@*****.***
Organized and professional. Committed to delivering high quality results with little supervision. Adept at managing multiple projects with ease using expert time management methods. STRENGTHS
● Proficient with technology
● Excellent with leadership roles and activities
● Eager to learn new skills and obtain hands on experience
● Can communicate easily with any age group
● Able to work under pressure
SKILLS AND ABILITIES
● An expressive mind with the ability to think clearly and logically
● Ability to work accurately and pay attention to details
● Excellent spoken and written communication skills, problem solving and sincerity in work
● Thorough knowledge of MS PowerPoint, Excel and MS Word
● Knowledge of marketing skills and business tactics
● Great customer service experience
WORK EXPERIENCE
Switchboard Operator 2 Department of families Manitoba Housing May 2023 - March 2024
● Assisting callers in huge hospitals, housing and companies.
● Answering calls and route them to the necessary department or person to address their concerns.
● Perform clerical and administrative tasks like copying, receiving packages, and filing documents.
Assistant Manager at Access Storage February 2023- May 2023
● Manage front desk, confirm reservations, rent storage units, present lease agreements, and collect rental payments
● Maintain property appearance by cleaning facility daily
● Performing daily inspections of storage units to ensure units are clean, properly locked and rent ready.
● Traveling between locations
Customer Care Representative and Team Lead Skip The Dishes March 2020- February 2023
● Communicating with several customers through live chat at one time.
● Responding to email to answer questions, solve problems, and troubleshoot.
● Talk to customers on call and solve their issues and update the tasks.
● Training employees to meet their goals and improving quality score.
● Help in solving escalated situations in first contact Real Time Analyst, Supervisor 24-7 Intouch January 2022- September 2022
● Work closely with Operations,
● Help monitor Incoming volumes In Queues,
● Report on Daily attendance schedule adherence of Agents
● Ensuring optimum service levels are achieved to deliver consistent performance.
● Setting goals for performance and deadlines in ways that comply with the company's plans.
● Organizing workflow and ensuring that employees understand their duties or delegated tasks.
● Monitoring employee productivity and providing constructive feedback and coaching. Banking Advisor RBC October 2021-January 2022
● Helps clients of the bank with routine financial transactions
● Making deposits, handling withdrawals and issuing money orders
● Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business.
● Respond to client-initiated contact, assisting them with a full range of financial transactions.
● Actively listen and engage clients in conversation to further understand the individual needs.
● Proactively take ownership of resolving and preventing client banking problems. Customer service Representative 24-7 Intouch Feb 2021-September 2021
● Received inbound phone calls from customers to provide first-level support and remotely troubleshoot issues with service, equipment or customer accounts.
● Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.
● Documented repair processes and helped streamline procedures for future technical support actions.
●Worked with supervisors via live chat to address customer inquiries or technical issues beyond scope of expertise.
Hilton Suites Winnipeg Airport (Internship) November 2019-February 2020
● Worked as a Front Desk Agent January2020-February 2020
● Worked as a Server in Restaurant December 2019-January 2019
● Worked as Banquet crew November 2019-December 2019 Sales Representative at Best Buy, Winnipeg, Manitoba August 2018-October 2020
● Generating leads, Meeting or exceeding sales goals
● Negotiating all contracts with prospective clients.
● Helping determine pricing schedules for quotes, promotions, and negotiations.
● Preparing weekly and monthly reports.
● Be knowledgeable about the product and answer questions about the products.
● Identify prospective customers, lead generation and conversion.
● Emphasize the features of products to highlight how they solve customer problems. VOLUNTEER EXPERIENCE
● Industry Driven Student Focused 2019
Food & Beverage volunteer server for fundraising event
● Volunteers for Snack Stop 2019
Volunteering which helps in setting up snack stalls, serving and promoting the event
● National Service Scheme 2015-2017
(Department of Youth Affairs and Sports) Aims in cleaning, afforestation, stage shows or processing creating awareness of such issues as social problems, education and cleanliness.
● National Cadet Corps 2013-2015
Voluntary organization which recruits cadets from high schools, colleges and universities all over India. Aims in giving basic military training in small arms and parades. ACADEMIC CREDENTIALS
● Currently enrolled in Canadian Securities Course
● Certification in Truck Dispatching and Freight Broker 2023
● Diploma in Hotel and Hospitality Services, 2020 Manitoba Institute of Trades and Technology
● Certification in Future Leadership 2018
● High School, Accounting, Business, Economics, Mount Carmel School, India 2017 ACHIEVEMENTS AND CERTIFICATIONS
● Manitoba Health Food Handler Training June 10, 2019-2024
● Smart Choices Responsible Service June 01, 2019- 2024
● Emergency First Aid and CPR/AED Level C September 09, 2021-2024
● Workplace Hazardous Materials Information System September 09, 2023-2024 REFERENCES: Available upon request
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