Data Entry Customer Service
Resume:
Elizabeth Taylor Douglas
OFFICE ADMINISTRATION DATA ENTRY PATIENT COORDINATOR INSURANCE SPECIALIST
Deer Park, TX 77536
832-***-**** ***********@*****.***
SUMMARY
Experienced professional with a proven track record in managing a home-based successful Mary Kay business for 13 years using digital or face to face means. Demonstrated expertise as an office manager, receptionist, contract surgery scheduler, patient coordinator/scheduler and insurance liaison. Adept at handling all monies including all payments, copays, deposits, balancing checking accounts, accounts receivable, payables and data entry. Skilled in educating patients, coordinating medical care, scheduling procedures, and providing excellent customer service. Proficient in handling administrative tasks, managing inventory, and compliance with HIPAA regulations. Strong attention to detail, exceptional organizational abilities, and a passion for delivering high-quality care and proficient administrative task. Effective in fostering positive relationships with clients, physicians, healthcare professionals and team members. Hold strong commitment to work ethics, professionalism, and high integrity for optimal results.
SKILLS
•Customer Service
•Data Entry
•Growth Mindset
•Inventory Management
•Insurance Verification, Approval, Authorizations, Collections and Appeals
•Financial Management
•Calendar Management/Scheduling
•Record Keeping
•Administrative Support
•Invoicing
•HIPAA Compliance
•Electronic Charting
•Sterilization Techniques
•Sales
•Patient Assessment & Vital Signs
•Digital Expertise
•Conflict Resolution
•Visitor Management
•Call Handling
•MS Office Suite Knowledge
•QuickBooks
•PC, Mac, Fax, Copier, Scanner, Ten key
•Accounts Receivable/Payable
•Medical Record Management
•Decision Making & Problem-Solving
•Organizational Skills
•Time Management
•Interpersonal Skills
•Adaptability
•Multitasking
• Information Management
EXPERIENCE
Brighton Senior Living Receptionist (Part-Time)
OCT. 2021-FEB. 2022
•Greeted and welcomed visitors in a professional and friendly manner, creating a positive first impression.
•Managed incoming calls, routing them to appropriate staff members and ensuring timely and accurate communication.
•Assisted residents and their families, with Hippa clearance, with inquiries, providing information and addressing concerns with empathy and professionalism.
•Maintained the reception area, ensuring it was clean, organized, and presentable at all times.
•Managed incoming and outgoing mail, packages, and deliveries, distributing them to the appropriate recipients.
•Kept accurate records of visitors, including sign-in and sign-out procedures, ensuring security and safety protocols were followed.
•Handled confidential and sensitive information with the utmost discretion and confidentiality.
•Resolved minor issues and conflicts among residents or visitors, demonstrating effective problem-solving skills and professionalism.
•Maintained a professional and positive attitude, fostering a warm and welcoming environment for residents, visitors, and staff.
•Stayed updated on facility policies, procedures, and activities to provide accurate information to residents and visitors.
•Received patients transported via ambulance to new rooms and updating daily records
Dr. Elana Geppert Contract Surgery Scheduler
MAY 2021- SEPT 2021
•Scheduled and coordinated surgical procedures with time efficiency and accuracy.
•Created orders and consents for surgical procedures, ensuring proper documentation and compliance.
•Liaised with physicians and families to coordinate medical care and ensure smooth transitions.
•Covered all front desk responsibilities when employees were unavailable, maintaining a high level of service and professionalism.
Mark S Barlow PA Mark S Barlow PA Houston, TX Medical Office Manager
Patient Coordinator/Scheduler/Cool & Tru Sculpt provider
April 2012-MARCH 2020
•Managed all accounts receivables, money and banking
•Verified all insurance, retrieved approvals and authorizations with precise documentation. If not insured researched fee using ICD 10 and CPT codes.
•Entered all insurance EOB’s
•Performed extensive patient assessments and conducted interviews to compile detailed and accurate medical histories.
•Provided comprehensive education and conducted interviews to address procedural inquiries, ensuring optimal satisfaction during initial consultations.
•Generated quotes, collected deposits upon scheduling procedures and collected complete payments
•Generated and managed procedure orders and consent forms.
•Collaborated closely with physicians, healthcare professionals, and families to coordinate seamless medical care.
•Demonstrated a compassionate focus on providing exceptional care and support to patients during times of illness or injury.
•Efficiently covered reception desk responsibilities during staff absences, ensuring uninterrupted workflow and exceptional service. Collected accurate personal, billing, and medical information.
•Organized and managed the retrieval of all charts for the weekly clinic, streamlining administrative processes.
•Demonstrated a strong commitment to maintaining HIPAA compliance in all aspects of medical record management.
•Expertly roomed patients, recorded vital signs, and seamlessly transferred data to electronic charts, ensuring accurate and accessible medical information.
•Meticulous sterilization of all rooms and equipment, adhering to stringent infection control protocols.
•Effectively communicated treatment plans and payment options, ensuring patients had a clear understanding of their healthcare journey.
•Collaborated closely with patients to facilitate efficient scheduling of tests and procedures, optimizing the patient experience.
•Conducted thorough reviews of medical charts and served as a reliable liaison between patients, doctors, hospitals and employer when filling out disability paperwork as needed.
•Implemented streamlined workflow processes, monitored daily productivity, and introduced modifications to enhance the overall efficiency of office personnel and activities.
•Responded to inquiries, resolved issues, and escalated matters to management personnel to ensure optimal satisfaction as needed.
•Reviewed and promptly forwarded medical records to other physicians upon request.
•Collected accurate personal, billing, and medical information.
•Professionally welcomed customers, providing friendly and knowledgeable assistance.
•Supervised inventory management and office supply procurement.
•Maintained well-organized documentation of prescription refill information for a two-physician office.
•Managed executive calendar and facilitated the coordination of weekly project team meetings.
Honey Bee Ham and Deli Deer Park, TX Office Manager
MARCH 1991 - AUGUST 1996
•Managed office with 6 employees.
•Responsible for Accounts Payable, Accounts Receivables, Payroll using Quick Books and all Tax Payments manually.
•Reconciling 2 checking accounts.
•All Banking.
•Managed Inventory, ordering and receiving.
•Answered phones.
•Data entry.
•Worked register during lunch rush.
•Ensured all equipment in office and kitchen were working properly and scheduling repairs if necessary.
EDUCATION
Deer Park High School South Campus Deer Park, TX 2.67 GPA
ACCOMPLISHMENTS
•Implemented a comprehensive reorganization strategy to streamline and efficiently manage a database of more than 500 patient charts
• Oversaw and guided a dedicated team of six staff members.
•Achieved a remarkable 30% sales growth within two years.
Contact this candidate