Production Management, Customer Service Supply Chain

MARCUS JOHNSON

***********@*****.*** 1-256-***-**** Florence, AL 35630

Summary

Motivated and resourceful manager and leader with over twenty years of expertise managing systems compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a leadership role with a progressive organization.

Skills

Inventory Analysis

Staff Management

Relationship Building

Performance Tracking

Supply Chain Distribution

Problem-Solving

Communication

Experience

Southwire Company Florence, AL

12 for Life Value Stream Manager

05/2018 - Current

Manage up to 125 student employees, 3 production supervisors, 10 coiling equipment, and material resources in a 30,000 sq ft warehouse.

- Work as part of the Southwire management team along with various Florence City School System representatives.

- Responsible for managing this facility in a way that promotes a positive and productive work environment for the 12 for Life Program.

- Work closely with each student and the Florence City Schools to determine and maintain a plan of action towards graduation.

- Work effectively to ensure that all student-employees learn life skills that enable them to better contribute to society and the workforce.

- Coach student-employees as well as supervisors through various issues.

- Developed an inventory management system for raw materials.

- Improved the reliability of equipment by developing a maintenance plan.

- Responsible for the accountability for productivity, scrap, and quality.

- Maintained orderliness and visibility in the warehouse through 5s principles.

- Ensured that safety is above all in the work environment at all times.

CSS Industries Florence, AL

2nd Shift Operations Manager

05/2017 - 05/2018

Lead and supervise a team of 2-5 front-line supervisors and 100-150 hourly associates in outbound and inbound operations.

- Manage the receipt of storage of inventories, the maintenance of accurate inventory quantities within the Log pro system.

- Develop and implement process improvements that improve customer service levels and/or reduce total supply chain costs.

- Prepare budgets, forecasts, and supporting schedules; responsible for meeting and exceeding operational goals.

- Hire, develop, discipline, and terminate employees in a fair consistent manner.

- Mentor, train, and develop teammates for career progression and learning.

- Review and investigate customer claims for shortages, damages and prepare a corrective action plan to monitor the process to ensure the effectiveness of corrective action taken.

- Maintain the physical facilities and equipment for warehousing and shipping finished goods in safe and operable condition.

- Promote safety and provide a safe work environment for all employees.

Tarkett Florence, AL

Production Manager

09/2007 - 05/2017

Facilitate and coordinate the manufacturing of luxury vinyl floor tile across three shifts on the Thermofix production line.

Oversee the overall recruiting, training, and development of personnel to perform as a team unit.

Responsible for meeting and exceeding the expectations of internal and external customers in a timely manner by establishing ISO9001 standards and maintaining the integrity of those standards.

Direct and oversee mechanical maintenance and utilization of supplies and equipment of Thermofix and Pre-lamination Departments.

Responsible for continuous improvement using DMAIC, 5S, and WCM principles.

Managed daily operations of $3.5 million luxury vinyl floor tile manufacturing equipment with 11 employees.

Managed production operations, verifying output levels, quality standards, and line efficiency.

Implemented operating procedures that improved reject rate from 10% to 4% that resulted in $1.5 million in raw material savings.

Helped spearhead company-wide ISO9000, ISO14001, and ISO18002 certifications.

Decreased emboss changeover time from 45 min. to 10 min. that resulted in improved manufacturing lead times from two weeks to one week.

Installed pre-lamination machine that improved production efficiency by 40% which contributed to an increase in sales of $10 million to $30 million

Increased production output from averaging 1500 slabs to 5000 slabs daily.

Improved management/labor relations by empowering the team to make key decisions.

Organize raw materials warehouse to improve inventory accuracy by implementing min/max maintenance system.

Education and Training

University of North Alabama Florence, AL

Bachelor of Science in Business Management

12/1993

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