Administrative Assistant Customer Service
Resume:
Diane Lawera
Ocala, FL
************@*****.***
Summary
Highly accomplished Administrative Assistant with over a decade of experience in property management and healthcare settings. Proven track record of fostering positive relationships with clients, tenants, and stakeholders, coupled with a dedication to delivering exceptional customer service. Skilled in conflict resolution, problem-solving, and office management.
Work Experience
Administrative Assistant MKB, Realtors, Property Management - Roanoke, VA
October 2020 to June 2023
• Cultivated and sustained positive tenant relationships, resulting in decreased turnover rates.
• Exhibited exemplary customer service skills while maintaining a professional demeanor.
• Proactively resolved conflicts and implemented effective problem-solving strategies.
• Managed the company website, oversaw rental application processing, and ensured compliance
with company guidelines.
• Facilitated lease preparation, acquisition of required signatures, and provided essential data to the
Accounting Department for streamlined processing
Administrative Assistant Waldvogel Commercial Properties - Roanoke, VA
September 2016 to September 2020
• Coordinated office activities and operations, ensuring smooth workflow and efficiency.
• Managed correspondence, including emails, letters, and interoffice communications.
• Provided administrative support to various departments as needed.
• Acted as a liaison between tenants, property managers, and maintenance staff.
Patient Services Coordinator Desert Advanced Imaging (Radnet Mgmt.) - Rancho Mirage, CA
September 2014 to September 2015
• Fostered positive relationships with patients, physicians, vendors, and stakeholders, enhancing
public relations.
• Displayed initiative, personal integrity, and maintained strict confidentiality across all interactions.
• Efficiently addressed and resolved patient inquiries, issues, and complaints in person and via telephone.
Assistant to the CEO Ebert Composites Corporation – Chula Vista, CA
1995-2008
• Provided comprehensive administrative support to the CEO
• Prepared written correspondence, including emails, letters, faxes and internal memoranda
• Performed a variety of accounting and financial functions
• Coordinated travel and meeting arrangements
Education
Bachelor's degree in Behavioral Science with Emphasis in Personnel Management
National University - San Diego, CA
September 1990 to June 1994
Skills
• Customer Service
• Public Relations
• Conflict Management
• Compassion
• Office Management
• Administrative Experience
• Dependability
• Courteous Communication
• Written Correspondence
• Problem Resolution
• Interpersonal Skills
• Front Desk Operations
• Medical Terminology
• Medical Office Administration
• Patient Services
• Office Procedures
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