Customer Service Representative
Resume:
DeAnna Berry
Phoenix, AZ *****
*************@*****.***
Passionate and dedicated teacher with over 10 years of experience in creating engaging and interactive learning environments for students. Skilled at developing curriculum, implementing innovative teaching methods, and fostering positive relationships with students and parents. Proven track record of improving student performance and creating a positive impact on their academic and personal growth. Strong communicator, collaborator, and motivator committed to helping students reach their full potential.
Work Experience
Paraprofessional
Delta-T Group - Phoenix, AZ
July 2023 to Present
Facilitated small group instruction in literacy and math to reinforce concepts taught in the classroom Assisted classroom teachers by preparing materials, grading assignments, and implementing behavior management strategies
Support Staff
Victory Autism Academy - Goodyear, AZ
January 2022 to June 2023
Provided one-on-one support to students with special needs, including behavioral and learning disabilities, to help them succeed academically
Managed classroom behavior and facilitated small group activities to promote a positive and inclusive learning environment
Implemented behavior techniques to improve social skills and emotional regulation in students with autism spectrum disorder.
Customer Service Representative
Advance Auto Parts - Chicago, IL
August 2019 to December 2022
Demonstrated exceptional communication skills by responding to customer inquiries via phone, email, and chat in a timely and professional manner
Utilized CRM software to maintain accurate records of customer interactions, preferences, and feedback Resolved complex customer issues effectively by analyzing situations, identifying solutions, and ensuring customer satisfaction
Preschool Teacher
Lot's of Love Childcare - Chicago, IL
January 2010 to July 2020
Organized and led educational activities, including storytime, music and movement, and arts and crafts Conducted regular assessments and evaluations to track children's growth and development and adjust instructional strategies as needed
Implemented positive discipline strategies to promote a safe and respectful learning environment Facilitated a creative and engaging curriculum that catered to the unique needs and interests of each child
Child Care Worker
Peaceful Palace Childcare & Preschool - Hammond, IN May 2008 to August 2010
• Work as a member of a co-operative team in order to provide an appropriate educational program for the group/groups of children within service.
• Coordinate and supervise children’s activities.
Education
Associate in Arts in Child Development
City Colleges of Chicago - Chicago, IL
January 2008 to December 2011
High School Diploma in General Studies
Rich Central High School - Olympia Fields, IL
August 2001 to May 2005
Skills
• Behavioral Therapy
• Organizational Skills
• Classroom Experience
• Group Therapy
• Curriculum Development
• Behavior Management
• Teaching
• Autism Experience
• Special Education
• Experience Working With Students
• Tutoring
• Cognitive Behavioral Therapy
• Behavioral Health
• Classroom management
• Lesson planning
• Sales
• Automotive service
• Mechanical knowledge
Certifications and Licenses
Child Development Associate Certification
First Aid Certification
Driver's License
ASE Parts Specialist Certification
ASE Certification
Professional Educator License
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