Customer Service Quality Control
Resume:
Donald Dixson
**** *** ****** ***** ******, TX 76259
************@*******.***
Profile
~ Improving Business Performance Through Organization & Operational Solutions ~
Disciplined and dedicated professional. Proven ability to excel in a variety of environments. Lead teams, manage inventory and streamline processes. Recognized for taking initiative. Gets the job done – on time and with a focus on quality.
Areas of Expertise
Customer Service
Leadership
Inventory Management
Ordering
Loss Prevention
Employee Relations
Vendor Relations
Quality Control
Scheduling
Inventory Reporting
Variance Analysis
Problem Solving
Forecasting
Logistics Coordination
Accountability / Responsibility
TX& NY general lines adjuster license
Mechanical Development & Repair
Computer Knowledge
Accomplishments
Consistently promoted to positions of increased responsibility and visibility. At Kroger:
Began working at a ground level, entry position.
Promoted 2 times within 18 months to Grocery Manager, far exceeding the normal 5 to7-year progression to this position.
Currently manage night operations at the Plano District store. Oversee inventory for the frozen, dairy and grocery departments, which produce $100K in revenue per day.
Directly supervise up to 7 employees, nighttime store safety and security, vendors, truck delivery and nightly inventory replenishment. Responsible for indirect leadership of an additional 14 employees.
Improve efficiency. Support business growth. As a Grocery Manager for Kroger:
Supported store growth, increasing inventory replenishment by 257% in just over 3 years.
Ensure that all trucks are unloaded, and the store is restocked daily despite low staffing levels. Support maximum sales opportunity through consistent product availability.
Establish high business continuity. Quickly resolve problems with vendors, inventory, personnel, power outages, attempted robberies and employee shortages due to vacation & illness. Ensure the store is open and available for customers 24x7.
Manage inventory, oversee quality, reconcile variances and forecast needs.
Work with major vendors including Coke, Dr. Pepper and Mrs. Bairds. Make sure their products receive agreed upon shelf space and attractive display for in store marketing.
Ensure work processes are organized and effective. In the U.S. Marines:
Assigned to a base in Fort Worth, TX, in I Level Ordinance responsible for the construction and repair of bombs, missiles and bomb racks.
Identified an abandoned area of bomb racks in disrepair. The racks contain all the mechanical, electrical and computerized functions required to safely store and eject bombs on an aircraft.
On own initiative, analyzed the racks, identified issues and repaired 100% of the racks within 6 months. Researched solutions.
As a result, helped to increase the squadron level efficiency from 46-82%.
Awarded a “Meritorious Unit Citation”.
Because of high quality and dependability, pilots consistently requested my racks for their aircraft.
Donald Dixson [2]
Experience
Gallagher Bassett Mechanicsburg PA. Jan 2023 – August 2023
Handling third party liability claims for property damage for a dedicated client with Big Trucks and fleet vehicles.
Making contacts in new claims, investigating damages, assigning appraisers as needed to determine damages and resolving claims when liability was determined as adverse to the client
Dixson Family Caretaker Denton, TX March 2022 – May 2023
Service and Support
Making contacts, drives, and being the general “Gopher” on things for my mother-in-law while she lived with my family after being newly diagnosed with Lewy Bodies dementia on top of her pre-existing condition of Parkinson’s Disease while waiting for her group home to become available in September 2022.
NARS (North American Risk Services) Altamonte Springs, FL July 2021 – March 2022
Customer Service /Admin / Claims Support
Making contacts on FNOL reports while making connections and serving the customers with empathy on new claims.
Performing clerical duties including data entry and document upload on new, existing and closed claims.
Validating invoices and services in order to process outstanding claim payments (inclusive of indemnity and expense).
Assisting insureds, attorneys, third party claimants and adjusters by phone with status updates on claim payments and transferring to handling adjusters where liability has not been determined or payments have not been made.
ALLSTATE Coppell, TX Oct. 2018 – February 2020
Customer Service /Admin / Claims Support
Making contacts on FNOL reports while making connections and serving the customers with empathy on new claims.
Performing clerical duties including data entry on new, existing and closed claims.
Validating invoices and services in order to process outstanding claim payments (inclusive of indemnity and expense).
Providing back up for all other support functions of the office which requires knowledge of Ladder Assist, Encompass CAT, Northlight and XactAnalysis.
7-11(Price and Convenience) Frisco, TX June 2016 – October 2018
Sales Associate/Assistant Manager
Lead store operations for multiple shifts at high volume district station.
Ensure customer satisfaction.
Order multiple deliveries.
Ensure proper stock rotation and implementation to current stock levels.
Direct supervision of 2-4 associates.
Ensure proper training and guidelines for associates.
Respond and resolve all customer complaints, concerns, and requests.
Report directly to senior management,
Kroger Plano, TX Nov. 2011 – May 2016
Grocery Manager
Lead store operations for the night shift at a highly visible, high volume district store. Promoted 2x in 1st 18 months.
Manage the grocery, frozen and dairy sections of the store. Sales in those departments average $100K+ per day.
Oversee inventory replenishment of 1800 items per night, more than doubling 2011 volume. Ensure all trucks are unloaded and store stocked every night, working through low staffing levels.
Significantly improved team efficiency. Clearly define responsibilities, identify high volume inventory and organize the nightly inventory stocking plan to maximize efficiency.
Lead and motivate up to 7 direct reports. Indirectly manage 14 additional employees running the store overnight and in the overlapping shifts.
Forecast anticipated need and adjust inventory levels to ensure the store is fully stocked at all times. Proactive.
When transferring to the Plano location, the back room was filled with unorganized, un-stocked products and misc. store junk. Cleared out the room and implemented organization. Helped the store become Kroger “Key Retail Compliant”, a standard it had not attained.
Manage store safety and security, maintenance, employees, contractors and vendors during the night shift or overlapping hours.
Provide customer service and a point of escalation. Ensure excellent customer service while protecting store needs.
Donald Dixson [3]
Webster Machine Works Minden, LA 2003 - 2004
CNC Machinist Trainee
Produced metal fabrication on parts for tractors and 4 wheelers. Learned to program computer to cut parts in a high tech, highly detailed manufacturing process.
United States Marine Corp (1998 – 2002)
Ordinance – Level I Lance Corporal
Developed, repaired and deployed bombs, missals, complex racks and launching equipment.
Earned Level I (C School) training, requiring highly specialized skills for construction and repair. Completed 1 years of training overall.
Learned and utilized manufacturing, mechanical and electrical construction and repair skills.
Maintained an extremely strict inventory control on explosives.
Used and read schematics. Tested and inspected quality on all work.
Acted as team leader - a rotating position.
Trained reservists.
Completed responsibilities in Japan, Africa, California, Florida, North Carolina and Texas.
Boot Camp Combat Training A School (Ordinance Training) C School (Advanced Ordinance Training by selection only)
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