Account Manager Client Services

Melissa E. Hill

**************@*****.*** 718-***-**** Queens, NY

Objective

Seasoned account management and client services professional with 10+ years of experience. Strong skills, knowledge, and experience in all aspects of e-commerce operations in fast-paced environments. Currently seeking a new career opportunity where my knowledge can be applied, and sharpened.

Account Manager

Samuel & Sons

July 2023-Present

• Work closely and establish relationships with interior designers and showrooms

• Process a high volume of orders, reserve and quotes for designers and design groups

• Maintain and manage personal accounts as well as assist with general client needs

• Open accounts upon client request and work closely with accounting to ensure all tax information is up to date

Client Services

Gudrun Sjoden

July 2018-Present

• Address customer concerns and find the best solution to meet their needs

• Work closely with customers to create a profile for them and make appropriate product recommendations

• Communicate with clients via email, phone, Facebook, and Instagram

• Process returns and communicate with warehouse regarding invoice orders Account Manager/Client Services Manager

Approche Sur Measure

April 2016-July 2018

• Account manager for various luxury brands i.e., Fendi, Dunhill, Audemars Piguet

• Manage and delegate a team of brand ambassadors to ensure that each client experience meets the appropriate standard

• Maintain contracted Service Level Agreements through phone, email and chat per brand and agent

• Liaison between clients and corporate by communicating through company software and Outlook Client Services

Diamond Lighthouse

July 2014-December 2015

• Channel communication between Sales Team, Gemologists, Jeweler, and Client through company CRM, email, and/or telephone

• Relay diamond specifications and market value to customers based upon company findings

• Ensure that active clients have initial contact and follow up to move forward with closing a sale

• Responsible for creating new processes to aid in client's experience Client Service Manager

Pharmapacks

2

July 2013-January 2014

• Manage in-house customer service team, create schedules and create training materials

• Handle all client escalations and training agents on ways to deescalate Manage a high-volume workload within a deadline-driven environment References

https://www.workgrades.com/profile/qXRXZmbgZe8CMtDQ5

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