Customer Service Sales Associate

Maureen Cipriano-johnson

** ******* ***

Crystal Lake, IL 60014

815-***-****

********@*****.****

Objective: customer service / receptionist

Summary of skills and experiences

• Oversaw store operations: hiring, scheduling, payroll, inventory, shipment, shrink control.

• Oversaw visual expectations during store re-models

• Trained employees on visual merchandising standards

• Maintained store appearance at my home store as well as other stores in district and region

• Merchandised to increase sales productivity

• Worked with corporate visual team to develop merchandising plans that were allocated company wide.

Employment history

Care taker

Assist with a recovering stroke patient.

Help with self care, occupational therapy, and

Scheduling doctor appointments.

Torrid

Part time sales associate

Hot Mama

Sales Associate and Visual Merchandising Lead.

Establish my stores core values of making the store a great environment for moms and their children to shop; listen to customers’ needs; dress customers according to body type and lifestyle; empower moms and women to feel good

Nordstrom

Sales

Recognized for outstanding customer service and awarded customer Service All Star; established A large clientele; continued to develop new clients while continuing to maintain the needs of existing ones; knowledgeable about fabrication of clothing; dressed women according to their body type; worked with petite women and was able to recommend solutions to their specific wardrobe needs

New York and company

District presentation coordinator and Regional presentation coordinator Maintained visual appearance; managed merchandising of product; delegated duties so merchandise was correctly handled and processed on a timely basis; trained managers and their teams to understand merchandising per store design for increased productivity; supervised as a store manager; scheduled according to business needs; controlled store shrink; implemented store policy so profits would increase; trained associates in customer service Maureen Cipriano (Page 2)

Education

Harper College - Present

Paraprofessional educator certificate

Illinois Institute of Art

Interior Design

Crystal Lake Central high school

General studies

Community service

Coordinated fundraising and events for bombers baseball Secretary for scouts troop

Docent for Frank lloyd Wright home tours in oak park

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