Data Entry Customer Service
Resume:
Jacksonville, FL ****6
***************@*****.***
SKILLS
TECHNICAL SKILLS
EDUCATION
JULES RIVERA
Upon review of my resume you will be pleased to nd that I have a variety of experience and transferable skills which are ideal for your employment position. I'm con dent my attention to detail and accuracy set me apart from other candidates. I have a proven track record of quickly and accurately entering data into various systems, while also providing excellent customer service. My strengths are in computer skills, data analysis/data entry and verbal communication to people at all levels.
WORK EXPERIENCE
Imperial Recovery Consultants, LLC — Chief
Operating O cer/O ce Manager
Vantage Point Services — Collections
Representative
Legal Research Group — Collections Manager
Applications:
Strong Knowledge of
Microsoft Word, Access,
PowerPoint, Excel,
PeopleSoft, CRM and
Outlook 2003. Excellent
multi-tasking ability.
Seven years experience
with Oracle Financial
Accounting System.
Transferable Personal
Skills:
Excellent verbal, written,
data analysis/data entry,
interpersonal and sales
skills. Ability to work in a
fast-paced, heavy
workload, and multi-task
environment. Apply
process guidelines and
use independent
judgment, reasoning, and
critical thinking to make
decisions.
Advanced Career Training
— Computer System
Technology Diploma
06/2006 to 06/2007
·System Architecture-
Identi cation, installation,
con guration, and
upgrading of computer
system and network
hardware.
·UNIX and Linux Applied
Computing- Installation,
operation, and le
08/2015 to Present, Jacksonville, FL
·Maintain and direct the daily operations of the business, including data analysis/data entry, coordinating with human resources, payroll, accounting and IT
·Help support other senior employees, including to advise on promotions
·Develop and implement policies for daily operations, and communicate these policy changes to department supervisors 07/2014 to 08/2015, Jacksonville, FL
·Call owners of delinquent accounts on a monthly and weekly basis to solicit payments
·Data analysis/Data entry and reconciliation accounts
·Negotiations
06/2013 to 07/2014, Jacksonville, FL
·Successful supervisory and management experience
·Strong analytic and problem solving abilities
NorthgateArinso (General Electric) —
Customer Service Representative (HR
Outsourcing)
CAC (Claims Administration Corporation)-
AccuSta Temp Agency — Data Entry
Operator
Acosta Sales & Marketing (Corporate O ce) —
Sta Accountant/Revenue Supervisor/Senior
Account Coordinator
management of the Linux
operating system.
·Windows Applied
Computing- Function,
structure, operation, and
le management of the
Windows Family of
operating systems by
introducing students to
GUI navigation.
·Applied Networking-
Network con guration,
design, monitoring,
administration, and
troubleshooting.
· Client Operation
Systems- Installation and
con guration of Windows
2000 Professional and XP
Professional.
· Server Operating
Systems- Installing,
con guring and
troubleshooting access to
resources, including
shared folders, printers
and network services of
Windows 2000 Exchange
Server.
· Help Desk Support
Technologies- Problem-
solving and
communication skills in
addition to technical
coverage.
University Of Phoenix —
AA in Accounting 06/2001
to 06/2003
·Exceptional communication, interpersonal and data entry skills 10/2011 to 03/2013, Jacksonville, FL
·Interface with customers via inbound and outbound calls as well as live chat sessions for the purpose of resolving routine problems with Clients medical, dental and life insurance
· Verify and process dependent data forms and their eligibility for medical, dental and life insurance
11/2007 to 10/2011, Jacksonville, FL
· Analyze and enter medical claims into database programmed on HCFA document
02/1999 to 03/2006, Jacksonville, FL 32246
· Create and maintain data entry tracking sheet and invoices for eld o ces to insure accounting copy received and entered into Oracle AR Accounting System
· Analyze and research P&L’s
Contact this candidate