Customer Service Human Resources
Resume:
Natasha King
HR Director
Decatur, GA *****
*********@*****.***
* Proficient in Microsoft Office -Word, Access, Excel, Power Point
* Multi-tasked oriented and well-organized.
* Strong oral and written communication skills.
* Team oriented ability to interact with all level of management, employees, industry peers, and the public.
* Resourceful problem solver, who is capable of identifying strategic objectives and successfully developing and implementing work flow modules.
* 10 plus years of experience in customer service. Authorized to work in the US for any employer
Work Experience
Director of Human Resources
Clarifi Staffing Solutions - Atlanta, GA
January 2019 to Present
• Ensure compliance with labor regulations
• Assist in development, auditing, and implementation of human resource policies; ensure the employee handbook is acknowledged by all employees as updated
• Maintain secure employee files and records in compliance with federal and state requirements
• Administer, evaluate, and review compensation and benefit plans
• Assist in recruitment processes
• Conduct employee onboarding and help organize training development initiatives
• Guide leadership through employee performance interventions, from verbal warnings to termination, using progressive discipline when appropriate
• Provide support to employees in various HR-related topics such as leaves and compensation and resolve any issues that may arise
• Promote proactive programs that create an efficient, healthy, and conflict-free workplace
• Enhance job satisfaction by resolving issues promptly, applying new perks and benefits and organizing team building activities
• Ensure that all Payroll Processing Activities are accurate in Workday payroll system for weekly payrolls
• Validate and balance payroll data through review of payroll reports
• Be responsible for answering payroll-related concerns and resolving issues. Review payroll inputs from various internal sources, to ensure accurate payroll processing
• Aggregate employee data relating to new hires, terminations & bonus payments during each pay period in order to accurately process payroll for that period
• Keep accurate and detailed records of all payroll transactions and documentation.
• Complete payroll reconciliations and account balances.
• Prepare financial reports for auditing and accounting.
• Other duties as needed
In Home Caregiver
HomeNurse, Inc. - Griffin, GA
July 2010 to Present
• Provide conversation and companionship
• Assist with walking and home physical therapy
• Prepare current and future meals, monitor diet and eating
• Medication reminders
• Assist with bathing, grooming and dressing
• Assist with toileting
• Light housekeeping
• Laundry and linen washing
• Accompany to doctor appointments
• Running errands for clients
• Assist with paying bills
• Prepare grocery list and do shopping
• Assist with other related duties as requested or asked by clients
• Call office with any changes to client’s health, needs, and/or living conditions
• Communicate with clients in a respectful manner
• Treat client and client’s property with respect
• Capability to drive or take public transportation to clients home
• Capability to lift a maximum of 25 pounds
• Use manual hoyer lift
Customer Service Representative
National Vision, Inc. - Duluth, GA
June 2017 to January 2023
• Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Created call center scripts
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Operated the cash register
Receptionist
America's Best Contact & Eyeglasses - Decatur, GA
July 2015 to June 2017
Answer a multi phone system, maintain and keep a clean receptionist area, filing, faxing, and copying documents
Office Supervisor
Liberty Tax Service - Conyers, GA
January 2014 to November 2016
Responsibilities
Interviewed and hired new employees
Trained to do income tax returns for clients
Answer questions concerning taxes on phone as well as walk-in’s Implement employees work schedules
Send time sheets into Central Office for payment
Set schedules for clients to see Tax Expert
Balanced cash drawer at the end of the night
Secretary/Receptionist
Golden Apple Day Care - Stockbridge, GA
May 2005 to September 2013
Answer main phone line.
* Maintain personnel files and other records.
* Compute and process state reports on meal distribution.
* Get children on and off bus.
* Assist in maintaining business operations in accordance to Federal and State Regulations.
* Monitor, tabulate all inner-office accounts receivable and accounts payable entries.
* Order office supplies and maintain daily inventory of all supplies. Assistant Manager/Lead Bartender
Bull Pen Bar & Grill - Atlanta, GA
June 1999 to October 2006
Order supplies and products for restaurant.
* Hired and trained new employees, performed orientation with new employees for the purpose of ensuring employees are knowledgeable of current practices and administrative processes.
* Established different types of budgets to ensure that the financial accounts were balanced and maintained effectively.
* Organized and hosted meetings and luncheons for various companies.
* Monitored day to day operations of the restaurant.
* Implemented new ideas which increased the company's overall yearly profit.
* Answered main phone, made reservations, performed customer service on a daily basis.
* Assisted with administrative duties as required. Education
Diploma
Southwest DeKalb High School
June 1999
Skills
• Microsoft Office (10+ years)
• Receptionist (10+ years)
• Data Entry (10+ years)
• Filing (10+ years)
• Microsoft Word (10+ years)
• Tax Experience
• Accounts Receivable
• Bookkeeping
• Accounts Payable
• Employee Orientation
• Human Resources
Contact this candidate