Property Manager Assistant

Nataki Hines

202-***-**** 202-***-**** **** Kansas Ave. NE Washington, D.C 20011 ******.*****@*****.***

EXPERIENCE

BeMore Staffing Washington, DC

Assistant Property Manager /Occupancy Specialist 04/2019-Present

•Processed income certifications/recertifications for multiple affordable housing programs and updates to Yardi database.

•Greeted applicants and provides instruction and guidance to prospective residents during application process

•Coordinated leasing to include intakes, interviews, processing and preparation of applications, and their distribution

•Coordinated and maintained waiting list

•Prepared and maintained office and rental expense budgets

•Assists with rent collection efforts by mailing notices to delinquent residents

•Prepared lease packages and supplemental documents for new move-ins

•Conducted new resident orientation

•Special projects as assigned by property manager

•Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.

•Enforced and adhered to company policies, rules and regulations

•Worked patiently, professionally and cooperatively with residents and staff to provide high quality customer service.

•Preserved and respected resident and applicant confidentiality.

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Noble Realty Advisors Washington, DC

Langston Lane Apartments 07/2019-11/2020

Assistant Property Manager

•Inquire about late payments and assists in handling any eviction issues.

•Interview new prospective tenants and give tours of property.

•Process applications, conduct credit check and call references.

•Distribute and collect leases and ensure that all required legal documents are signed.

•Address and promptly resolve questions, requests, and complaints from tenants.

•Process income certifications/recertifications for multiple affordable housing programs and updates Yardi database.

•Inspect property on a regular basis to assess condition of buildings and grounds, and to ensure that empty units are ready for new tenants.

•Attend to necessary repairs and maintenance.

•Manage budgets and accounts.

•Report any problems or issues to property manager.

•Manage records and files of current tenants.

•Respond to emergency maintenance or safety calls.

Edgewood Management Suitland, MD

Windham Creek Apartments 08/2018-02/2019

Leasing Specialist

•Handled all aspects of leasing apartments, including greeting prospective residents, following up with prospects, touring the community, processing applications, preparing leases and closing the sale

•Understanding the community and its amenities, rents, and specials - as well as those of the community’s competitors

•Conducted off-site marketing and assist in preparing marketing plans

•Screened all incoming residents by objective qualification standards

•Achieved an acceptable leasing closing ratio

•Maintained activity reports by recording traffic daily

•Assisted with resident programs and retention

•Assisted with coordination of and participate in resident functions

•Processed recertification’s

•Performed all other duties assigned by the Community Manager

Highland Ridge Apartments Capitol Heights, MD

Leasing Consultant 04/2018-10/2018

•Assisted property with transitioning to tax credit property while following detailed guidelines

•Greeted and acknowledged all prospective tenants during arrival.

•Carefully screen applicants for tenancy.

•Scheduled appointments with residents, gathering of all documentation and preparing interim and annual re-certifications in accordance with requirements by local, state, and federal agencies.

•Assisted with the scheduling coordination for unit turnovers and maintenance request.

•Reviewed, completed and processed lease packages for maximum occupancy of 170+ unit community.

•Foster a positive, active and collaborative relationship with prospects, residents, communities, and associated agencies.

•Help maintain an efficient operation of the property consistent company policies and procedures, even during understaffed periods.

HireOne Staffing Washington, DC

Concierge 04/2018-01/2019

•Greeted and acknowledged all residents and announced/sign in all guests and contractors/vendors

•Provided resident services such as package and dry cleaning acceptance and retrieval, transportation options, restaurant reservations, and any additional requests upon demand

•Projected a consistent image that complemented the property through appearance, performance, and service orientation, while ensuring property rules and regulations are enforced

•Completed daily shift reports giving a time-stamped overview of what went on during shifts, as well as an inventory log that are checked against a MRI computer programming system

JW King Senior Center Washington, D.C

Leasing Agent 12/2017-04/2018

•Assisted with effectively managing assigned community

•Greeted prospective tenants when they arrive and introduce them to the types of property amenities

•Conducted all business in accordance to company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other federal and state laws

•Responsible for performing a combination of routine calculating, posting, and verifying duties to payments to vendors, process rental payments and obtain primary financial data for the use in maintaining property records

•Directed responsible for maintaining daily, weekly, and monthly reports including accurate reports for rents and payments received

Nikki Mullings LLC Adelphi, MD

Direct Care 08/2003 – 05/2016

•Aided client, with moving in and out of beds, baths, wheelchairs, or automobiles and with dressing, bathing and grooming

•Monitored intake of medication, ensuring clients took all prescriptions at the correct time

•Changed bed linens, washed and ironed laundry, and cleaned clients’ houses

•Provided companionship to clients through conversations and reading aloud newspapers, magazines, and stories on current events

•Planned, purchased, prepared, and served meals to clients according to prescribed diets and conducted personal errands on behalf of the client

•Checked and logged clients' vital signs including pulse, temperature, and respiration

•Offered clients and families emotional support and instruction in areas such as caring for patients, preparing healthy meals, living independently, and adapting to disability or illness

WMATA Washington, D.C

Bus Operator 04/2006 – 08/2012

•Completed pre and post trip safety inspections, recording and reporting any malfunctions

•Maintained working knowledge of streets, current routes as well as fare structure

•Provided assistance to persons with disabilities while boarding /de-boarding bus

•Performed inspections according to procedures at the beginning, during and upon to base any interior or exterior deficiencies

Deco Recovery Management Hyattsville, MD

Eligibility Specialist 03/2004 – 07/2009

•Developed, maintained, and utilized a strong working knowledge of important program eligibility requirements, customer service techniques, and types of public assistance available

•Coordinated and supervised all applicant data on a real-time basis, following all agency procedures to accurately verify reported information, check references and records, and ensure program guideline compliance

•Adhered strictly to program and procedural guidelines to ensure equality of benefit and program integrity

SKILLS & QUALIFICATIONS

•Customer Service

•Communication

•Data Entry

•Microsoft Office Suite

•Powerpoint

•Cybersecurity

•Excel

•KeyTrak

•OneSite

•Spreadsheets

•Yardi

EDUCATION

CPR/First Aid - Certification 6/2023 to 6/2025

Certified Occupancy Specialist, Washington, DC 2019

Career Technical Institute, Washington, D.C – Medical Office Certification

MedTech College, Washington, D.C – Medical Billing & Coding Certification

Sanz, Washington, D.C – Medical Assistant Certification

Calvin Coolidge High School, Washington, D.C – High School Diploma

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