B2b Sales Customer Service

Dipak Dwivedi

New Delhi

Email: **************@*****.***

Contact: +963*******

LinkedIn: www.linkedin.com/in/dipak-dwivedi-

443158184

Education

DEGREE COLLEGE/UNIVERSITY/BOARD YEAR %

MBA (Finance & Marketing) MRIM (M.D.U. Rohtak) 2023 71.7% B.Tech (Mech. Engg.) MKCET (B.N.M.U. Madhepura) 2016 82.5% Class XII B.I.C. Salempur- UP Board 2011 57.8%

Class X S.R.B.R. College, Rampur- UP Board 2009 57.3 % Career Objective

To be a part of an organization where I can fully utilize my skills and make a significant contribution to the success of the employers and at the same time my individual growth. Professional Experience

BDE,B2B Sales at Next Education India Pvt. Ltd., Bangalore

(November 2019 - July 2020)

● Reporting To Area Manager, Bangalore

● Working as an BDE at Bangalore location for a technical online product called Next Learning Platform(NLP), Learning Management System (LMS) and Book.

● Complete B2B Platform (generating leads to closing deal)

● Meeting clients face to face on field.

● Responsible for building relationships with clients, product pitching, giving demo and provide the value of the product, Product Implementation, negotiation, closure of the deals and collection.

● Successfully closed some major deals of total RDV Rs. 40 Lakhs within 9 months. BDM,B2B Sales at Carigar Tools (October 2020 to April 2021 ).

● Working as BDM at Nagpur location

● Responsible for creating lead, marketing, making relationships with dealers,sales, collection, logistics management, customer satisfaction, customer service and support, customer queries and retention.

● Nagpur was a new location for me and no one heard the name Carigar Tools before my visit so it was difficult and challenging task for me, I have started meeting with clients, marketing, introduction and presentation.

● Within this 2 month tenure I have made 20 customer ( 20 dealer) in entire Vidarbha region

(Nagpur, Bhandara, Wardha, Yavatmal, Gondia, Chandrapur, Gadchiroli, Amravati) who has gave me order and created positive market and feedback for company.

● In December the company gave me the opportunity to work in head office Hyderabad and I have started lead generation and mapping since 28 December 2020.

● In Hyderabad I have created 23 customers and did billing with them around 18 Lakhs from 28/12/2020 to 31/03/2021.

Internship Experiences

● 2 Month internship Experience at 'Socio Lab' as a BD in lead generation domain (Online WFH work) from 16 August 2022 to 16 October 2022 .

● 1 month internship experience at 'Mars Exploration Pvt Ltd' as a HR intern from 1 September 2022 to 1 October 2022.

AM,B2B Sales at Kreedo Early Childhood Solutions

(1 August 2023 to present)

● Complete B2B Platform (generating leads to closing deal).

● Meeting clients face to face on field.

● Responsible for building relationships with clients, product pitching, giving demo and providing the value of the product,product Implementation, CRM management,negotiation, closure of the deals, account management,customer handling and collection.

● Responsible for creating lead, marketing, making relationships with school owners,sales, collection, logistics management, customer satisfaction, customer service and support, customer queries and retention.

Achievements and Awards

● Vocational Training at IOCL Guwahati.

● 1st Rank in B.Tech Mechanical Engineering.

● Submitted the project on “Working Principle of Pelton Wheel Turbine” during my graduation.

● Completed training report on “Customer Perception Towards LIC” during MBA 3rd semester.

● Submitted project report on “Analysis of Life Insurance Profitability in India” during MBA final semester.

Working Interest and Strength

● Building relationship with the clients

● B2B Sales

● Client meeting

● Lead Generation

● Field Work

● Management

● Operations and Research

● Hard working

● Finish work on deadline and facing the challenges. Personal Profile

● D.O.B.= 15/06/1994

● Nationality: Indian

● Known Languages: Hindi, English

● Hobby: Travelling, Reading Books, Playing chess, Making new friends,

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