Customer Service Support Analyst
Resume:
Chasity Booker
Customer service rep
Lincolnton, GA 30817
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Support analyst
Cognosante - Remote
January 2024 to Present
Making correction to 1095-A tax form for consumers Case Manager
Cardinal Health - Remote
July 2023 to October 2023
Making out bound calls to payers to Verify patients benefits for a drug called tezspire A/R Specialist
CorroHealth - Remote
March 2023 to July 2023
Working as a AR Specialist for CorroHealth. I follow up on Denial Claims to get the processed for payment for Diaylsis claim. I use online sources and call insureance companies to get these claims paid. Benefits Verification Specialist
AmerisourceBergen with Lash Group - Remote
November 2022 to February 2023
Verifying medical benefits for patients the drug Eylea which is a injections drug. Calling insurance companies verifying primary and secondary medical benefits for physicians offices and hospitals. Login the information into a system called patient plus and creating a blurb that will go along with the information that I received on the benefit verification investigation conducted on the phone call, national payer tool and Medconnect. Payers that I was calling was Medicare,Medicaid, Tricare, VA and most private payers.
Support Analyst
Cerner Corporation - Kansas City, KS
January 2022 to July 2022
Technical support for the patient portal for the hospital. Assists with password reset and setting up the portal. Assist with finding documents, help make appointment. Assist with connecting for video visits inside the portal. Deleting accounts. Taking inbound calls and also making outbound calls when needed. Customer Service Representative
Chime Solutions - Morrow, GA
August 2020 to April 2021
Helping customers with their insurance needs such as making payment starting new policies also ending policies if the member no longer wants coverage and also letting them know what the plan covers. Sis annual enrollment for new members or existing customers who wanted to change there plans. Taking inbound calls and placing outbound calls when needed Medical retrieval specialist
Mednow
September 2017 to July 2020
1. The first step of the record retrieval process is initiated by the patient. The patient either contacts us directly or has an insurance agent contact us on their behalf and informs us that they would like us to obtain copies of their medical records for them. The patient is required to fill out the necessary paperwork and sign a HIPAA compliant authorization stating that their records can be released.Once we have collected all necessary documentation from the patient and/or insurance provider, we then move to the next step of the records process. In this step we contact the medical facilities where your records are located and submit our request for medical records. Sometimes this involves calling around to multiple facilities/offices to find out where exactly your records are located. Once we locate the correct doctor at the correct facility, we submit our request by fax or mail if they do not allow fax.In the third step we follow up with the facility to ensure that our request has been received. If the request was faxed, we will call back later that same day and if mailed, we allow 3-5 days for the request to arrive at the facility. We continue to call the facility until we have confirmation from a live representative on their staff that our request has been received. Once confirmed, we ask for their typical turnaround time (number of days it takes for them to send us back records) and we stress the urgency of our requests. If our request was not received we repeat the faxing/mailing process until they receive the request.At this stage we follow up with the medical facility every 1-3 days for status updates on our request. We ask the facilities when the records will be ready for us and follow up with them until the records are ready.Once the records are ready for us, we will either send out our certified field agents to scan the records from the facility or the facility will fax or mail records back to us, whichever method the facility prefers. At the time records are collected we make the appropriate payment to the facility.When we have the copies of the records they are scanned into our secure database where they are reviewed by our Quality Control department. The records must pass through 2 separate rounds of Quality Control to ensure that all the requested information is in the records, the records are accurate, and the records are legible. If there are any issues with the records we contact the facility and obtain whatever is needed.After the records have passed through our Quality Control department and been checked for accuracy, they are ready for delivery. We can either send you a link and a password so that you can securely digitally download your records or we will ship them to you overnight. Once you have received the copies of your records the process is complete Customer service rep
Urban Outfitters Inc. - Martinez, GA
November 2017 to May 2018
Placing orders and helping with customer accts for a catalog service and also sending replacement items if the items where damaged when received or never received the items. Taking inbound calls customer service rep
sykes inc - Greenwood, SC
July 2014 to July 2015
working for att and helping customers pay bills start services and their other needs they may have had with their internet and cables services such as scheduling installments and outages that they may have been experiencing at that time. Taking inbound and placing outbound calls Customer Service Rep I
sitel - Augusta, GA
October 2012 to February 2014
Helping customer handle the problems that they are having with their devices and also helping with their other problems with their acct and making payments and so forth. Taking inbound calls. Education
Associate in Science (AS) in Emergency Medical Services Ultimate Medical Academy-Tampa - Tampa, FL
February 2018 to March 2020
High school diploma or GED
Skills
• Customer Service (10+ years)
• Call Center (10+ years)
• CSR (10+ years)
• Customer Care (10+ years)
• Customer Support (10+ years)
• Troubleshooting (10+ years)
• Typing (10+ years)
• Computer Networking (10+ years)
• CPT Coding (10+ years)
• EMR Systems (10+ years)
• ICD-10 (10+ years)
• ICD-9 (10+ years)
• Medical Billing (10+ years)
• Medical Coding (10+ years)
• Medical Records (10+ years)
• Medical terminology (10+ years)
• Technical support (10+ years)
• iOS (10+ years)
• Communication skills (10+ years)
• Office experience (10+ years)
• Computer skills (10+ years)
• Computer literacy (10+ years)
• Front desk (10+ years)
• Organizational skills (10+ years)
• Time management (10+ years)
• Data entry (10+ years)
Certifications and Licenses
Medical billing and coding
April 2018 to March 2020
Associate of science degree
Assessments
Supervisory skills: Motivating & assessing employees — Proficient February 2023
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Sales skills — Proficient
January 2022
Influencing and negotiating with customers
Full results: Proficient
Protecting patient privacy — Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Call center customer service — Proficient
January 2022
Demonstrating customer service skills in a call center setting Full results: Proficient
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical terminology — Completed
January 2022
Understanding and using medical terminology
Full results: Completed
Technical support — Completed
September 2022
Performing software, hardware, and network operations Full results: Completed
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
April 2020
Identifying and resolving common customer issues
Full results: Proficient
Scheduling — Proficient
January 2022
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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