Front Desk Customer Service
Resume:
Shevell Florent
Orlando, FL *****
**********@*****.***
Seeking a position in which I can use my ample amount of years in management positions and customer service to obtain a new position that would allow me to serve the public and develop new skills and knowledge.
Authorized to work in the US for any employer
Work Experience
Front Desk Supervisor
Avanti Palms Resort and Conference Center - Orlando, FL July 2023 to Present
• Managing workflow.
• Training new hires.
• Creating and managing team schedules.
• Reporting to HR and senior management.
• Evaluating performance and providing feedback.
• Identifying and applying career advancement opportunities.
• Helping to resolve employee issues and disputes. Front Desk Agent
Avanti Palms Resort and Conference Center - Orlando, FL September 2022 to July 2023
• Greet guests with a welcoming smile and friendly demeanor
• Ensure that every interaction with an owner or guest is a positive and memorable experience while checking them in and out of the property and responding to their requests.
• Obtain or confirm guest information, assign rooms, activate and distribute keys
• Collect payment for room charges and other fees
• Answer phones and direct calls to appropriate personnel
• Check and send emails
• Always maintain a clean and tidy workspace
• Inform guests of hotel amenities and offerings
• Access reservation system to determine unit availability and assists guests with reservations or changes as required
• Communicate with housekeeping, room service and security staff as necessary
• Resolve guests’ complaints and problems calmly and effectively
• Report any unresolved problems with owners and guests to management.
• Maintain a friendly, personable disposition
Manager In Training
McDonalds - Hampton, VA
May 2022 to August 2022
● Monitor and provide adequate training to all employees
● Provides an exceptional experience for all guests Ensure crew enjoys working
● Set a positive, professional tone for success
● Makes sure the crew represents the brand proudly & consistently
● Position crew members to deliver the best customer service
● Ensure good communication between managers and crew
● Responsible for Marketing
● Tracks Cash
Assistant Store Manager
Citi Trends - Suffolk, VA
January 2021 to May 2022
● Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
● Supports Store Manager in loss prevention efforts.
● Assumes certain management responsibilities in absence of Store Manager.
● Follows all Company policies and procedures.
● Conduct inventory and ensure systems are accurately updated Sales Representative
Life Protect 247 - Virginia Beach, VA
November 2020 to December 2020
● Answer calls in a timely manner
● Sell Devices
● Answer Questions about the product
Assistant Store Manager
FAMILY DOLLAR - Newport News, VA
March 2020 to September 2020
● Greets and assists customers in a positive, approachable manner. Answers questions and resolves customer inquiries and concerns.
● Maintains a presence in the store by providing excellent customer service.
● Ensures a clean, well-stocked store for customers.
● At the direction of the Store Manager, supervises, trains, and develops Store Associates on Family Dollar operating practices and procedures.
● Assists in unloading all merchandise from delivery truck, organizes merchandise, and transfers merchandise from stockroom to store.
● Assists Store Manager in ordering merchandise and record keeping to include payroll, scheduling and cash register deposits and receipts.
● Supports Store Manager in loss prevention efforts.
● Assumes certain management responsibilities in absence of Store Manager.
● Follows all Company policies and procedures.
Cashier
PLAZA EXTRA EAST - St Croix, VI
June 2019 to August 2019
● Cash Handling
● Conduct audits
● Interact with customers
● Ensure the accuracy of prices on merchandise
Crew Trainer
MCDONALD’S - Newport News, VA
July 2016 to February 2019
· Cash Handling
· Train new members
· Balance the cash drawer
· Interact directly with the public
Associate
WAWA - Tampa, FL
October 2015 to June 2016
· Politely greet customers
· Work as a member of a team
· Cash Handling
· Adapting to a fast-paced environment
·
Crew Member
MCDONALD’S - Newport News, VA
May 2014 to June 2015
· Maintain a tidy workspace
· Cash Handling
· Ensuring Customer Satisfaction
· Showcasing Patience in a high stress environment Education
High school diploma
Skills
• Adaptable
• Leadership skills
• Prioritizing workloads and tasks
• Strong Organizational skills and time management
• Ability to multitask quickly and efficiently
• Ability to work under pressure and with deadlines
• Interpersonal skills
• Communication skills both written and verbal allowing me to answer calls, take messages and handle correspondences
• Team player
• Proficient in Microsoft Programs (Word, Outlook and Excel)
• Guest Services
• Front Desk
• POS
• Cash Handling
• Sales
• Retail Management
• Supervising Experience
• Retail Sales
• Supervising experience
• Customer service
• Restaurant experience
• Guest services
• Cash handling
• POS
• Store management
• Cash register
• Leadership
• Upselling
• Team management
• Sales
• Retail sales
• Interviewing
• Pricing
• Recruiting
• Front desk
• Hospitality
Contact this candidate