Medical Billing Account Representative

ROCIO VICTORIA LOPEZ

Everett, WA ***** 425-***-**** *.*********@*****.*** LinkedIn

PATIENT ACCOUNT REPRESENTATIVE

Dedicated Professional Focused on Ethics, Compliance and Patient Satisfaction

PROFESSIONAL SUMMARY

Ambitious Professional actively pursuing an Undergraduate Certification in Medical Billing & Coding, experienced in a variety of team-oriented environments dedicated to process improvements, eager to develop new skills and grow professionally in the healthcare industry.

●Knowledge in health records management, healthcare administration, medical terminology and ICD-10 CM, ICD-10 PCS, HCPCS and HIPAA guidelines.

●Unwavering commitment to compliance, policy and process improvements, identifying solutions to complex issues with the ability to organize and prioritize projects.

●Outstanding organizational skills and the ability to accurately record, document, and secure confidential information.

●Skilled in Microsoft Office (Word, Excel, and PowerPoint), 3M Coding, SIM Claims, MOSS and the ability to learn new software applications. Typing (45 wpm).

CORE COMPETENCIES

●Prioritizing and Planning

●Patient Satisfaction

●Self-Motivated

●Customer Service

●Team Oriented

●Communication Skills

●Critical Thinking

●Patient and Persistent

●6S Protocol

EDUCATION

CareerWork$ Medical Training Program Certificate March 2023

Seattle, Washington

Bachelor's in Health and Human Services

Currently Enrolled

Western Governors University

Utah

Undergraduate Certificate, Medical Billing & Coding Transfered 2023

DeVry University, Seattle, WA

GPA: 4.0/4.0

Relevant Curriculum:

●Medical Terminology

●Human Anatomy & Physiology

●Health Information Processes w/Lab

●Health Services & Information Systems

Pathopharmacology & Medical Treatment

CERTIFICATION

Certified Coding Associate (CCA) Anticipated Exam Date: Fall 2023

American Health and Information Management Association (AHIMA)

Infant/Child/adult/ CPR, First Aid, AED Certified Completed 11/06/2021

BestCPR USA

ROCIO VICTORIA LOPEZ

Everett, WA 98228 425-***-**** *.*********@*****.***

RELEVANT PROFESSIONAL EXPERIENCE

Smokey point behavioral hospital

July 2023- February 2024

Medical biller/Collector

●Billed insurances according to primary, secondary or tertiary. Cycle billed when necessary.

● Collected and maintained payment records according to department methods.

● Billed through and verified through a variety of clearinghouse. SSI, availing, medhost, provider portals through insurance websites and all BHOs And BH-ASOs.

Fred Hutchinson Cancer Center

May-2023- July 2023

Patient Services Representative

● Checked in patients and made sure their insurance and EHR was correct and documented properly.

● Kept intake and waiting area clean. Made sure water was stocked for patients.

● properly documented any diagnosis or symptoms changes to the clinical staff on patients team.

Medical Transport June 2022 -April 2023

Medstar Transportation, Bothell, WA

●Completed and maintained all appropriate patient care documentation in accordance with HIPAA law and other associated laws, protocols, and procedures.

●Assisted in hiring and training Prospective employees on Mobility devices and appropriate software for their position.

●Led small 2-3 person teams on Stretcher and paratransit supervised transports.

Caregiver May 2018 - January 2020

Visiting Angels, Port Orchard, WA

●Observed, documented, and reported changes in the condition of the person served to management and other treatment team members as part of the team process.

●Ensured the highest standards of professional conduct were met for confidential information.

●Maintained and submitted documentation accurately and timely as required by local, State and Federal regulations.

Nursing Assistant September 2014 - January 2015

Kitsap Tenant Support Services, Bremerton, WA

●Maintained accurate records of patient care, condition, progress, and concerns as per HIPAA.

●Supported duties for diagnostic and technical treatment procedures, set up and operated medical equipment and apparatus.

●Responded appropriately to the physical, emotional, and developmental needs of patients, performed procedures and used equipment delegated by a licensed professional.

ADDITIONAL PROFESSIONAL EXPERIENCE

Piece Pull September 2021 - May 2022

Woodtone Industries, Everett, WA

●Developed, completed and maintained customer profiles, business plans and partnerships to ensure sustainable long-term business relations.

●Communicated effectively with management and production to ensure objectives were achieved.

Licensed Technician June 2020 - May 2021

Orkin Pest Control, Bellingham, WA

●Established working relationships with a variety of customers and provided best practices to resolve problems.

●Managed service and documented client service logs in detail.

Compact Power Equipment Center, Sumner, WA June 2015 - May 2018

Delivery Driver

●Fostered positive working relationships with customers by responding to concerns.

●Completed pre and post-trip safety inspections, recorded and reported defects, hazards, and malfunctions.

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