Customer Service United States

Jeffrey-John David Cruz

*** *** **. *** ******* Ca. 92583

******@*****.*** Ph: 909-***-****

Experience;

United States Post Office Nov. 2023 – Pres.

(MHA) Mail Handler Assistant. Highland Ca.

(MHA) RESPONSIBLE For Sorting And Moving Mail By Hand With Assistance Of Machinery. Moving Physical Correspondences Packages In And Throughout Postal And Corporate Warehouses. With Use Of Various Transporting Machinery Forklifts, Mule Carts, Auto/Manual Pallet Jacks. Use Of Mail Processing And Canceling Machinery All Within Various Time Sensitive Constraints And Regulations

Riverside County June. 2023 - Oct. 2023

Maintenance & Construction Worker Beaumont Ca.

Perform recycling work at refuse disposal sites load/unload Recyclable Waste package and ship electronic waste for recycling; collect, handle and store household antifreeze, batteries, motor oil and paints from landfill customers. Perform traffic direction, set up and maintain traffic signs at refuse disposal sites. Use a variety of hand and power tools. To Remove & Drain Compressors,Mowers And Machine Equipment For Proper EPA Disposal. Morongo Casino Feb. 2023 – Mar. 2023

Sanitation Dept. Cabazon Ca.

Responsible for Cleaning, Disinfecting and Sanitizing All Food Preparation and Production Areas Including But Not Limited To Storage & High Foot Traffic Areas. Ensuring Cleanliness And Safety For Guests, Patrons, Associates And Staff Members. Pomona Valley Hospital Medical Center Aug.2022 - Jan. 2023 Environmental Services Technician Pomona Ca.

EVS. Tech. Maintains Cleanliness And A Healthy Environment Within The Hospital Premises. Such As The Cleaning, Disinfection And Sterilization Of Various Hospital Equipment And Rooms Within Hospital Facility. The Removal And Proper Disposal Of Biohazardous Material. It Is The Evs. Tech. Responsibilities Working With Hospital Personnel And Staff Members To Keep A Healthy And SAFE Hospital Facility With Proper Medical Cleaning And Disinfecting. And Has Commonly Been Referred as … “ The First Defense Against Infection Control” Smart & Final inc. Jul. 2016 - Jul. 2022

Customer Service Rep. Lead PIC. Clerk Hemet, Ca.

Lead Clerk, Exhibits Coaches and Reinforces World Class Customer Service, High Standards of Ethics, Honesty, Accountability and Respect at All Times. Oversees and Maintains Protection and Safety of Customers, Staff, Equipment, Facility and other Company Assets. Maintain Compliance With Customer Orders And Requests. As Well As Resolution Of Customer’s Sensitive Complaints And Disagreements. Ensuring Resolution With All Parties Involved. Per CDC Regulations Responsibilities Were To Effectively Disinfect And Sanitize All Key Contact Points After Every Customer Guaranteed Care. Assists with Implementation of New Company and/or Store Initiatives in a Timely and Appropriate Manner. Department Ordering, Inventory Control and Department Maintenance. Cashier and Basic Bookkeeping, Documentation Duties, Quality Assurance and Appropriate Ledger Responsibilities. Use Various Cleaning Machines Such As Auto Floor Scrubbers, DeIcing Machine For Freezer, Stripper And Wax Machine Once A Month To Ensure Clean Environment Were Used As Maintaining A Clean And Safe Shopping Environment For Customer Care.

Pro Traffic Control

Traffic Control Operator Nov. 2020 - Feb. 2022

Traffic Control Operator Performs Coordination Of Traffic By Setting Up Traffic Cones and Advance Warning Signage. Maneuvering Traffic SAFELY Around Areas Of Occurring Roadside Repairs, Road works, Accidents, Building Construction And Preventive Maintenance On Roads, Parkways And Drives . Being Wary Of Local Zoning Traffic Limitations . San Manuel Casino

GroundsKeeper Nov. 2019 - Nov. 2020

GroundsKeeper Performs General Maintenance Around Facility And Parking Structures. Disinfection And Complete Sanitation Of Key Access Points, Main Entrances, Walkways, Elevators And Stairwells. By Pressure Washing Machines/Auto-Scrubbing Machines/ And Extended Floor Care Machines Waxing And Strippers. As Well As Sweeping Debris And Refuse From Parking Structures And Valued Guest And Patron Walkways,Stairways And Vehicle Entry Ways. GroundsKeeper Perform Cleaning Of Elevators, Ensuring Proper GuidelinesAccording To CDC Regulations Sanitizing and Disinfecting Periodically With 10-15 min Intervals Due Social Distancing. To Ensure A Great And Comfortable Experience For Valued Patrons/Guests and Employees. Maintaining Obstruction Free Access To All Entry Ways. Riverside County

Grounds Worker Jun. 2019 - Aug. 2019

Grounds Worker Perform Regular and Directed Grounds and Landscape MaintenanceBy Mowing Lawns with Riding or Push Mowers,Weed Abatement, Trimming and Edging around Trees,Shrubs,and Ground Cover, Flowers and Sidewalks and Buildings Weeding Thinning and Flower Beds and Other Grounds by Hand or Utilizing Proper Tools and Equipment Servicing Properties on Various County Facilities.

Landfill Safety Monitor

Riverside County Feb 2019 - Jun. - 2020

Landfill Safety Monitor Responsible for Traffic Safety and Monitoring of Various Waste Recycle Ensuring and Guiding Customers and Clients in the Proper Disposal of Refuse and Recyclable Waste. Ensuring The Safety Of Workers And Patrons . Heavy Equipment Operator

Western Construction Auctions . May 2016 - June 2018 Equipment Operator / Driver For A Leading Auction Company that Specializes In Auctioning Heavy Equipment, Trucks, Trailers,And Other Equipment Assets For The Construction, Transportation, Agricultural and Other Industries. Heavy Equipment Operator

Alexander Masonry Inc. Feb 2016 - Jun 2016

Masonry Company That Specializes in Cement and Block Wall Operations for Residential and Commercial Contracts and Companies. As A Heavy Equipment Operator Duties and Responsibilities are but not Limited To Operating Heavy Equipment Such As: Back-Hoes, Bulldozers, Motor Graders To Lift, Move, Grade or Place Equipment or Materials . Pre Trip Inspections, Cleaning, Lubricating and Refueling Equipment . Ensuring The Compliance Or Various Zoning And Coding Requirements For Various Site Locations . Freight Clerk/Cashier

Winco Foods inc. Dec. 2009- Feb.2016

Hemet, Ca.

Freight Clerk, Job Summary Maintains and replenishes stock in a safe and efficient manner to meet customer purchasing needs. Consistently provides world class customer service to internal and external customers. Generally works between 9:00 pm to 9:00 am. Performs other related work. Typical Duties and Responsibilities Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.Maintains the quality condition of all products; stocks, rotates, and faces product; discards outdated and spoiled products and maintains stockroom.Cuts boxes in a precise manner and places small containers on shelves.Maintains a safe, secure and sanitary work environment.Orders products, cut cases, stacks, prices and marks merchandise.Builds product displays and operates related equipment such as hand trucks and pallet jacks.Performs all job duties and responsibilities with honesty and integrity. May performs checking duties with an emphasis on providing friendly, courteous, customer service.May train other employees.Performs other duties as assigned or needed.Such As Use Of Floor Cleaning Machines Designed For Immediate Disinfecting And Sanitation Of Sale Floor For Customer Accessibility.

Cashier Clerk, Consistently provides world class customer service to internal and external customers by processing customer orders in an efficient, accurate, safe and courteous manner at a two aisle check stand, a multi station self-check-out lane, or customer service desk as assigned. Performs other related work. Typical Duties and Responsibilities Seeks opportunities to welcome, engage, serve and thank customers. Maintains an atmosphere of friendly, enthusiastic customer service with an emphasis on taking care of the customer.Maintains an atmosphere of enthusiastic customer awareness with an emphasis on fast, friendly customer service.Operates check stand equipment such as a cash register, scanner and scale to process customer orders using two aisles to check customers.Engages in suggestive selling and other sales techniques.Processes monetary transactions (i.e., giving and receiving change, etc.) including cash, checks, gift certificates, travelers checks, food stamps, processing coupons, and refunds.Maintains knowledge of current product location, monitors UPC codes and ensures proper pricing.Maintains clean, neat and properly stocked check stand and ensures safe and secure work area.Stocks, prices and rotates merchandise.May be assigned to a multi station self- check-out lane as needed.

Tow Truck Driver, Dec. 2012 - Feb. 2013

Budget Towing inc.

San Jacinto, Ca.

Driver's primary responsibilities include but are not limited to:* Maintaining all paperwork accurately for customer insurance claims. * Communicate directly with dispatch team. * Full Time/Part Time work with after hour call back possibilities * Maintaining facility cleanliness

(Including yard work and light cleaning) * Perform daily vehicle safety checklist. * Inspect and Maintain all assigned vehicles and equipment. Reporting problems to management. * Collecting payments as necessary. * Other duties may be assigned.* General Laborer,

Ayers Construction Company Inc. feb. 2012 -Oct. 2014 San Jacinto Ca.

Duties include cement mixing, Finishing of concrete Curbs, Driveways, And Commercial Building Foundations . Forming,Grading, and General Labor as Needed or Specified for different Job Locations.

Commercial Truck Driver,

Werner Enterprises inc. Mar. 2010 - Jan. 2011 Omaha, Nebraska Over The Road ( O.T.R.) Driver Summary Responsible for transporting goods from one place to another using heavy or tractor-trailer trucks.Operates trucks with a capacity of at least 26,001 pounds per gross vehicle weight. Deliver goods while operating a tractor-trailer truck, Sometimes over Intercity routes or spanning several states. Load and unload cargo. Record amount and type of cargo being delivered. Take orders for new deliveries. Drive long distances. Fill up on fuel, Clean Truck,Wash windows. Report to a dispatcher any incidents encountered on the road. Monitor road conditions and watch for traffic congestion. Follow all applicable traffic laws.Inspect their trailer before and after the trip, Record any defects they find. Follow accident procedures if an accident occurs. Keep a log of their activities. Report serious mechanical problems to the appropriate personnel. Keep their truck, and associated equipment clean and in good working order. Plan routes using maps or satellite tracking. Get goods To Various clients on time. Take rest periods during the trip. Transport hazardous materials. Take special precautions while driving. Maintain a log of trips. Local Delivery Driver Feb 2003-Jan 2010

Luna Express Inc.

Rancho Cucamonga,

Delivery Driver Responsibilities Deliver a wide variety of items to different addresses and through different routes. Follow route and times scheduled. Load, Unload, Prepare, Inspect and Operate delivery vehicles. Complete logs and reports. Follow DOT regulations and safety. General Landscaping Labor May 2004-Feb 2007

Casa Verde Landscaping inc.

Rancho Cucamonga,

Landscape or maintain grounds of property using hand or power tools or equipment. Perform a variety of tasks which may include any combination of the following: Sod Laying, Mowing, Trimming, Planting, Watering, Fertilizing, Digging, Raking, Sprinkler Installation. Including Customization of Various Site Locations. Property Manager/Retail Storage Sales Associate,

Public Storage Inc. Oct. 1994 -Mar. 2003

Whittier, CA

Responsible for the sales and marketing, Keeping the facility rented at optimum levels effectively utilizing Advertising, Promotional and Customer Relation skills as approved by management. Rent space, Actively sell and maintain various supplies of merchandise. Provides Outstanding Customer Service including assessing and resolving customer problems and professionally handling telephone and walk-in inquiries. Visually inspect the facility daily, observe and respond promptly to any situation and advising management. General management of the office including but not limited to opening and closing the office on time each day. Maintains all required tenant documentation in a neat and orderly manner as directed by management. The Manager must be able to controlling delinquencies by telephone contact and letters on a scheduled basis including sending out monthly invoices. Maintaining accuracy of the Petty Cash, make daily bank deposits and preparing daily, weekly and monthly reports as required by management. Assist in preparing units for auction, vacate as prescribed by law and approved by management. Maintains a neat, clean, safe and secure facility including minor maintenance and daily lock checks. Notifies their direct District Manager of all maintenance items that require attention in a timely manner. Effectively communicate

Education

Various In- House Certification Of Forklift, Pallet Jack Operations.. Commercial Drivers License: C.D.L. Road Masters Driving School Mar. 2010 Fontana, Ca.

High School Diploma: General Education. Bassett High School Jun 1993 La Puente,

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