Client Relations Fine Dining

JOSEPH ROCCO

San Diego, California ***** • 619-***-**** • **************@*****.***

Top-performing professional Server, very customer oriented, attentive to detail, and with expertise in client relations, client satisfaction, cross-selling, upselling and extensive knowledge of food, wine, and spirits, seeking a challenging opportunity to join your team and add value to your business.

EDUCATION

B.S., Business Administration / Finance, San Diego State University, 2010

A.S., International Business, Monterey Peninsula Community College, 2003

Chef Degree, Hospitality school, Marrakech / Morocco 1990

SKILLS

Technical: Microsoft Office –Excel (Intermediate), Word, Access, Outlook, PowerPoint

Languages: Fluent in English, French, Arabic, German; Proficient in Spanish

Professional Experience & Accomplishments

Server, Legacy Hotel/Teresa’s Present

Server, Catamaran Hotel/Oceana, San Diego, Ca 10/2019 – 09/2021

Manager, Sammy’s Woodfired Pizza, La Jolla, Ca 03-08, 2019

Server, IRD/Banquet, Pendry Hotel San Diego, 2017 - 2019

Luxury meets modern hotel experience

Server, Chianti, San Diego, CA 2007 – 2016

Create premium experiences for patrons of fine dining establishment, with emphasis on optimizing sales through promotions of specials and high-end beverage services.

Provide uncompromising attention to family and corporate guests, accommodating customer preferences and making suggestions to enhance dining experience

Consistently upsell fine wines, resulting in sales of $6k+ for larger parties, garnering gratuities in excess of 25%, and leaving customers delighted

Bartender, Cibo, Monterey, CA 2004 – 2006

Catered to customer needs at award-winning, fine dining Italian restaurant and jazz bar.

managed bar operations, purchasing and pricing drinks for optimal revenue growth

Chef, Casanova, Carmel, CA 2000 – 2003

managed kitchen and 20-person team for renowned French & Italian fine-dining restaurant.

supervised diverse, multi-lingual, multi-cultural staff, leveraging communication and conflict management expertise gleaned from living across 3 continents

Directed all elements of large scale special events, including food and beverage section and planning, time/project management, staffing, and customer relations

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