Call Center Customer Service
Resume:
AHMAD AKHDAR
Strong Direct Support Professional
Inglewood, CA
***********@*****.***
Looking to secure a position with a reputable organization that can match my skills and fits my area of expertise, but also open to new possibilities.
Work Experience
Direct Support Professional
Lock Hearts Home Care Solutions - Akron, OH
May 2018 to Present
Assisting MRDD with daily needs including cooking, cleaning, outings, and everyday chores like washing dishes, doing laundry, etc.
I’m trained in CPR and Medication Passing.
IRS Contact Representative
Internal Revenue Service - Cleveland, OH
December 2015 to Present
Provide technical assistance to individuals and/or businesses primarily through telephone interaction in a dynamic call center environment
Apply the tax code to assist taxpayers in understanding and meeting their tax responsibilities Develop, analyze and evaluate information involving the research of computerized records by accessing multiple online/database systems
Make determinations and use sound judgment to resolve taxpayer disputes and delinquency issues Logistics Professional
Panther Expedite - Medina, OH
September 2013 to April 2014
Responsibilities
Supports new and existing customer accounts to foster business development. Provide prompt, courteous and knowledgeable service to all customers internal as well as external Provide a high level of accuracy in order documentation. Skills Used
Team player with a positive attitude, individual initiative and effective communication skills Strong customer service skills
Problem solving and analytical skills
Strong prioritization skills, high level of organization Active listening skills
Customer Service Representative
FIRST ENERGY - Akron, OH
January 2011 to April 2014
MANAGING UTILITY ACCOUNTS
EXPLAINING BILLING OPTIONS
SET UP PAYMENT ARRANGEMENTS
INBOUND CALL CENTER
70-100 CALLS PER DAY
LEAD TEAM MEETINGS IN NEW TRAINING MATERIAL
Customer Service Representative
Sterling Jewelers INC - Akron, OH
May 2007 to June 2009
Responsibilities
Collected debt and managed 30 day delinquent accounts. Skip Traced
Inbound/Outbound Call center
Accomplishments
Recognized for Excellence in ideas
Lead team in new training material
Recognized for high quality performance
Skills Used
Typing (40 wpm), Communication, Interpersonal, Negotiating, CRM, CRS, CACS Education
BA in English
University of akron - Akron, OH
2020 to 2024
Skills
• TYPING (40 WPM), STRONG INTERPERSONAL SKILLS, STRONG COMMUNICATION SKILLS, MULTI TASK, NEGOTIATING, CRS, CRM, CACS
• Analysis Skills
• Business Development
• Cold Calling
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