General Manager Customer Service
Resume:
Jason Stroud
Looking for Management opportunities in the Hospitality and Sales industry near you, and the surrounding areas. Willing to travel.
Chattanooga, TN 37405
******.********@*****.***
I have been in Chattanooga for 2 years now and work as the current Director of Operations & Rooms for the The Hotel Chalet. Prior to that I worked as the Area Sales & Events Manager for Ambridge Hospitalities Marriott properties Chattanooga; after leaving Huntsville, AL where I worked as the General Manager for the Springhill Suites. I have over 18 years in hotel Management. with 20 years experience in Operations and Sales. As well as F&B experience. I have what is required keep any properties profitable and up to guests and brand standards. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Director of Operations
The Hotel Chalet - Chattanooga, TN
July 2023 to Present
As the current director of Rooms/Operations, I am tasked with overseeing all ordering and purchasing from vendors working with our housekeeping staff and management teams as well as our operations teams in conjunction with banquets sales and events to make sure that the guest experience is top-notch employees are taking care of I also handle payroll scheduling all day today operational functions of the property. I also closely work with the sales team for forecasting and events. As with prior experience in the Chattanooga market for event management and sales. Area Sales Manager
Ambridge Hospitality - Chattanooga, TN
August 2022 to April 2023
Area Sales & Events Manager for duel Properties (The Residence Inn & TownePlace Suites), by Marriott. Left due to a family emergency.
General Manager (GM)
Springhill Suites, with Yedla Management - Huntsville, AL July 2021 to August 2022
I conduct training, forecasting, budgeting, ordering, production evaluations of all departments and staff meetings. I am responsible for all end of month and daily reporting. Hiring and onboarding. I also, oversee all other managerial duties associated with the GM and AGM positions. Including accounts payable & receiving.
AGM/GM
TJ Staffing Inc
April 2020 to June 2021
Worked as an AGM/GM for a staffing agency preforming all functions of said positions as a task force manager. This was a temporary task force position during the hight of Covid 19. Due to lack of work in the industry.
Sales Coordinator/ Events Manager
The Courtyard & Residence Inn by Marriott - Brentwood, TN January 2019 to April 2020
Duel Sales Coordinator
• Worked as a liaison from the Director of Sales and General Manager to the rest of hotel management team.
• Built room blocks and group reservations using, Fosse, Lightspeed, & Crystal Reports.
• Created and executed contracts in Delphi (sales force), as well as all group resumes.
• Paid all sales commissions as acting Accounts Payable Manager to all 3rd party commissions.
• Created new and fostered ongoing relationships with clients, for BT and Group sales; in order to, build and book new business maximizing our revenue stream.
• Coordinate between operations and sales to ensure guest satisfaction; and meeting sales goals.
• Manage and direct our Event and Catering staff in executing the client's visions before, after, & during all events.
Operations Supervisor
The Courtyard & Residence Inn by Marriott - Murfreesboro, TN February 2017 to March 2018
• Oversee front desk staff as well as training new employees.
• Assist with guest check in and out.
• Process all accounts payable and receivable.
• Act as the liaison on behalf of the hotel for trip advisor and respond to guest surveys ensuring. maximum guest satisfaction/guest recovery.
• Take on the role of acting manager when the general manager is away. Front Desk/ Guest Services Agent
The Marriott at Vanderbilt - Nashville, TN
December 2015 to January 2017
• Assist guest with check-in and check-out experience.
• Act as concierge and welcome ambassador to the hotel.
• Problem solve all guest issues and requests.
• Provided excellent guest service to insure maximum guest retention. Night Manager/ Night Auditor
The Hermitage Hotel - Nashville, TN
April 2015 to December 2015
• Processed all accounts and audits for the Hermitage Hotel, using programs such as (Excel, Opera Micros, and Protobase).
• Professionally handled any & all guest requests during overnight and morning shifts, i.e. late arrivals, check-ins/check-outs, accommodation and billing issues, security protocol, and all dining needs.
• Efficiently maintained up to date accounting for not only guest billing, but house accounts including the sales department, the Capital Grille, and Oak Bar.
• Professionally insured security for the wellbeing and privacy of VIP clients from actors, musicians, high profile celebrities, and business moguls.
Front Desk/Concierge
The Renaissance Hotel - Nashville, TN
August 2014 to May 2015
• Kindly greet guests upon arrive and facilitate check-in while anticipating their individual needs.
• Shared extensive knowledge of the area with guests and colleagues including restaurants, social activities, and local events.
• Maintained a comprehensive understanding of all hotel operating systems including, (Opera, PMS, Guest ware, and Micros).
• Lead front desk team in sales/upgrades for eight months consecutively. Associate Estimator
Stroud Estimating - Atlanta, GA
May 2008 to July 2014
Helping with take-off work on blue prints. Assist with project and group bidding. Assistant to owners for accounting and construction site tours and progress visits. Education
Bachelor's in Psychology
Middle Tennessee State University - Murfreesboro, TN 2001 to 2004
Skills
• Sales /Marketing (10+ years)
• Maintained solid experience setting budgets and working with multi-faceted departments to ensure cost effective techniques that create and retain consumer value and business. Client Relationship Management
• Strong track record building & strengthening guest satisfaction, going above and beyond the call of duty, to better meet and exceed the needs and expectations of both patrons and colleagues. Program Management
• Experience motivating & communicating various channels within the office environment, while working with multiple group conventions to plan and accurately execute itineraries, reports, & citywide events.
• Operating Systems (10+ years)
• Crystal Reports (3 years)
• Customer Relationship Management (10+ years)
• Event Planning (10+ years)
• Events Management (8 years)
• Micros POS (10+ years)
• Microsoft SQL Server (4 years)
• Upselling (10+ years)
• Time Management (10+ years)
• Hotel Experience (10+ years)
• Guest Services (10+ years)
• Direct Sales (10+ years)
• Sales Experience (10+ years)
• Microsoft Excel (10+ years)
• 10 key calculator (10+ years)
• Microsoft Word (10+ years)
• Accounting (8 years)
• Microsoft Office (10+ years)
• Sales Management (5 years)
• Sales (10+ years)
• Hospitality (10+ years)
• Customer service (10+ years)
• Management (10+ years)
• Account Management (8 years)
• Business Requirements (10+ years)
• Night audit (10+ years)
• Hotel management (10+ years)
• Human resources (6 years)
• Front desk (10+ years)
• User Interface (UI) (10+ years)
• Forecasting (6 years)
• Oracle (8 years)
• Supervising experience (10+ years)
• Windows (10+ years)
• Leadership (10+ years)
• Data entry (10+ years)
• Microsoft Powerpoint (8 years)
• Microsoft Outlook (10+ years)
• Salesforce (10+ years)
• Team management (10+ years)
• Conflict management (10+ years)
• Property management (6 years)
• Project Management (7 years)
• Administrative Experience (8 years)
• Negotiation (10+ years)
• Recruiting (10+ years)
• Training & Development (10+ years)
• Budgeting (10+ years)
• Organizational Skills (10+ years)
• Research (10+ years)
• Payroll (8 years)
• Employee Orientation (7 years)
• Business Development (10+ years)
• Pricing (10+ years)
• Food service (10+ years)
• Management (10+ years)
• Business Analysis (6 years)
• Requirements Gathering (10+ years)
• HTML5 (5 years)
• Writing skills (10+ years)
• Microsoft Outlook Calendar (8 years)
• Project coordination (10+ years)
• SQL (5 years)
• JavaScript (8 years)
• Workday (6 years)
• Communication skills (10+ years)
• Restaurant experience (10+ years)
• Culinary arts/ mixologist (10+ years)
• Visual Basic (7 years)
• Accounting software (10+ years)
• Hospitality management (10+ years)
• English (10+ years)
• Hotel experience (10+ years)
• Profit & loss (10+ years)
• Team management (10+ years)
• Leadership (10+ years)
• Budgeting (10+ years)
• Supervising experience (10+ years)
• Forecasting (10+ years)
• Sales management (10+ years)
• Property management (10+ years)
• Pricing (10+ years)
• Upselling (10+ years)
• Operations management (10+ years)
• Sales (10+ years)
• Talent acquisition (10+ years)
• Balance sheet reconciliation (10+ years)
• Google Docs (10+ years)
• Salt
• Yardi
• Fair Housing regulations
• Customer relationship management
• Project management
• Purchasing
• Business development
• Office management
• OPERA
• Basic math
• Microsoft Office
• Communication skills
• Hotel management
• Financial analysis
• QuickBooks
• Bookkeeping
• Account management
• B2B sales
• Outside sales
• Negotiation
• Financial acumen
• Marketing
• Customer service
• Retail sales
• Cash flow analysis
• Events management
• Business analysis
• Requirements gathering
• Business requirements
• Hospitality
• Procurement
• Product development
• Program management
• Accounting
• Public relations
• Interviewing
• Guest services
• Construction
• Proofreading
• Accounts payable
• Bartending
• Teaching
• Quality control
• Front desk
• Restaurant experience
• Computer literacy
• Writing skills
• Microsoft Word
• Classroom experience
• Time management
• First aid
• Organizational skills
• Workday
• Crystal Reports
• Administrative experience
• Typing
• Typing
• Yoga
• Conflict management
Certifications and Licenses
CPR Certification
ServSafe
February 2022 to February 2027
ServSafe mangers certificate allows food to be severed and cooked on property. Delphi
Present
Certified in building and coding Dephi, systems for BEO & sales contracts. M3 Accounting/Forecasting
Present
M3 Accounting for P&L, Forecasting, Budgets, & Accounts Payable and Receivable. Certified Payroll Professional
Driver's License
Certified Property Manager
TWIC Card
May 2023 to May 2028
Give required access for TSA to work on boats,train, and aircraft. Assessments
Work motivation — Completed
February 2021
Level of motivation and discipline applied toward work Full results: Completed
Management & leadership skills: Impact & influence — Proficient March 2022
Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
General manager (hospitality) — Completed
July 2021
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Teamwork: Interpersonal skills — Completed
May 2022
Responding to challenging team situations at work
Full results: Completed
Customer focus & orientation — Proficient
March 2022
Responding to customer situations with sensitivity Full results: Proficient
Administrative support professional fit — Completed February 2021
Measures the traits that are important for successful administrative support professionals Full results: Completed
Attention to detail — Proficient
May 2022
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Front desk agent (hotel) — Proficient
March 2022
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have my ServSafe Management Certifications.
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