Service Manager Customer

Leonard C. Ticer

***** ****** ***** ******* **** Hills, IL 60478 • 708-***-**** • ********@*****.***

Experienced Supervisor offering proven safety record, performance-oriented nature and strong history of accomplishment in construction environments. Skillfully train and mentor team members to optimize performance and improve quality. Reliable, industrious and diplomatic in resolving concerns. Skilled service manager knowledgeable about forecasting department goals and objectives. Highly effective at driving quality and service improvements to cultivate loyal, satisfied customers. Hires, trains, motivates and monitors performance of all service crew members.

Experience

MAY 2019-PRESENT

Utility Supervisor Northern Pipeline Construction Co. Chicago, Illinois

Directed day-to-day operations by spearheading implementation of short- term and long-term strategies to achieve business plan and profitability goals. Managed scheduling, training and inventory control. Implemented policies and standard operating procedures and managed quality customer service and logistics. Planned delivery routing, team workflows and promotional initiatives. Oversaw financial management, budget management, accounting and payroll activities. Enforced federal, state, local, and company rules for safety and operations. Built strong operational teams to meet process and production demands.

MARCH 2012- MAY 2019

Gas Crew Laborer Northern Pipeline Construction Co. Chicago, Illinois

Worked alongside team to accomplish work goals according to schedule. Loaded, unloaded and moved material to and from storage and production areas. Prepared job sites by removing debris and setting up materials and tools. Read and understood orders to accurately measure, cut and lay out needed materials. Utilized construction tools and machinery to effectively complete job site projects. Directed traffic away from hazardous locations to protect team members and the public.

Skills

Supervision & Leadership • Physical Agility and Coordination

Computer Skills • Worksite Safety and Maintenance

Relationship building • Heavy Machinery Operation

Decision-making • Quality Control

Conflict resolution • Problem Solving

Education

JUNE 2011

HVAC CERTIFICATION & UNIVERSALLY CERTIFIED TECHNICIAN ETI TECHNICAL INSTITUTE BLUE ISLAND, IL`

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