Customer Service Medical Assistant

***********@*****.*** 679-***-****

Halla Martinez

Objective

Highly energetic and dependable representative with a superb customer service and sales record. Adept at working well independently with little to no supervision or as part of a sales team. Seeking an opportunity within an organization in which my education and skillset can be challenged resulting in my engagement within the organization supporting internal and external customers.

Having worked in the healthcare environment, I have developed the ability to multi-task while processing critical requirements within a fast-paced environment. I pride myself on my verbal communication skills and work effectively within various environments. Core Competencies

Expert w/Managing Challenging Clients Excellent Customer Service Skills

Strong Time Management skills Leadership

Self-Motivating

Sales and Marketing

Outstanding Salesmanship and Closing

Abilities

Excellent Computer Skills

New Customer Acquisition

Aesthetic Medicine

Professional Experience

Brand Market Associate – Media Star Promotions, Atlanta, GA 06/2018 – 11/2022 (Temporary Position)

Contacted and developed working relationships with consumers and business owners, Met with potential customers to explain benefits of products and services, Identified customer needs by asking questions and advising on best solutions, Listened to customer needs to identify and recommend best products and services, Attended meetings/training and activities to enhance skills and credentials.

Primary Care Physician Medical Assistant – Advanced Pain Management, Atlanta, GA 06/2019 – 09/2019 (Temporary Position)

Accurately administer and document all vitals, Assisted provider with procedures and assessments, Arrange for all laboratory services, Medical record and referral coordinator, Patient follow ups, Supervise back office, Evaluate patients and document medical history, Ensure chart is documented properly, Assist during medical examinations, Prepare and clean treatment rooms and medical instruments.

Lead Medical Assistant – Shadow Body Sculpting, Stockbridge, GA 08/2017 – 04/2019 Liaison between management and staff, Complied with personnel policies, Maintained confidentiality with patient information, ICD coding, Data collection for billing, Conducted initial patient visit to obtain medical information and vitals, Updated patients medical records in electronic system, Assist physician with surgeries and exams, Clean and sterilize medical equipment, Evaluate inventory levels, Administered injections, Assisted with scheduling patients surgeries and procedures, Attended scheduled staff meetings, and Train all Medical Assistants.

Medical Assistant/IV Technician – CentreSpring MD and Pediatrics, Atlanta, GA 12/2016 – 07/2017

Prepared patients for exams, Medication administration (oral medications & injections,) Updated patients medical records, Provided assistant to Physician Assistant and Medical Doctor, Provided patient education, Coordinate patient testing and follow-up care, Provided orientation to Medical Assistants, Trained all Medical Assistants, Order stock room inventory, and Provided reports to Clinical Manager.

Lead Medical Assistant – Peachtree Surgical and Bariatrics, Atlanta, GA 05/2015 – 12/2016 Conducted initial patient visit to obtain medical information, Administered injections, Assist physician with exams, Uploaded all patient documents to Electronic Medical Records, Updated patients Electronic Medical Records, Scheduled patient’s appointments, and Train all new medical assistants.

Medical Assistant – Piedmont Fayette Hospital, Atlanta, GA 02/2014 – 04/2014

(Temporary Position)

Obtaining medical history and accurately documented visit in Electronic Health Records, Assisted providers with patient care, Knowledge of sterile technique and wound care, Knowledge of instrument sterilization and care, Reacted calmly and efficiently in emergent situations, Knowledge of anatomy and physiology related to dermatology and related disorders, and Proficient with practice management.

Certifications

CPR / Basic Life Support Certification OSHA & HIPAA Certification

Phlebotomy Certification VAT Testing Technician Certification Education

Medical Program – Fortis College, Smyrna, GA 2015 References

Available Upon Request

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