Call Center Customer Service

Tedera S Bell

Lithonia, GA Phone: 678-***-**** Email: **********@*****.***

Objective

Motivated, meticulous, hardworking, trilingual professional with over 20 years of leadership experience. Looking for an organization that can use strong deductive reasoning, mathematics, and problem-solving skills.

Education

INDEPENDENCE UNIVERSITY 2021

Bachelors in accounting

INDEPENDENCE UNIVERSITY 2018

Associate in business management/Accounting

Skills & Abilities

MANAGEMENT

Typing: 35-45 wpm

Computer: Microsoft Word, Excel, PowerPoint

General Filing

Copying

Faxing

Switchboard Operator

Call Center Experience (2yrs)

General Office Work

Trilingual (French, Spanish, English)

Experience

SHIFT LEADER SMOOTHIE KING SEPT. 2013 TO PRESENT

Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement.

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.

Establish or implement departmental policies, goals, objectives, or procedures in conjunction with board members, organization officials, or staff members.

Set prices or credit terms for goods or services based on forecasts of customer demand.

Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.

Training of all new employees with policies and procedures on how the store is to work.

PRE-K TEACHER AMAZING WORLD OF LEARNING DAYCARE AUG. 2009 TO MAY 2012

Teach basic skills, such as color, shape, number and letter recognition, personal hygiene, and social skills.

Adapt teaching methods and instructional materials to meet students' varying needs and interests.

Organize and lead activities designed to promote physical, mental, and social development, such as games, arts and crafts, music, storytelling, and field trips.

Attended to children's basic needs by feeding them, dressing them, and changing their diapers.

Maintain accurate and complete student records as required by laws, district policies, and administrative regulations.

CUSTOMER SERVICE SPECIALIST WAL-MART OCT. 1998 TO MAY 2008

Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

Confer with customers in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Order tests that could determine the causes of product malfunctions.

CUSTOMER SERVICE MANAGER TARGET JUN. 1995 TO OCT. 1998

Supervise the activities of workers engaged in receiving, storing, testing, and shipping products or materials.

Develop and document standard and emergency operating procedures for receiving, handling, storing, shipping, or salvaging products or materials.

Review invoices, work orders, consumption reports, or demand forecasts to estimate peak delivery periods and to issue work assignments.

Develop storage and distribution models that include factors such as warehouse locations, customer locations, or available transportation modes to maximize operational efficiency or sustainability.

Respond to customers' or shippers' questions and complaints regarding storage and distribution services.

Certifications

CPR-Expires 6/2021

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