Social Worker Case Management

Brandi Mayfield

******.***@*****.*** 903-***-**** Tyler, TX

SUMMARY Dedicated social work professional with four years of experience, adept in risk assessment and adhering to program guidelines. Proven ability to interact effectively with multidisciplinary teams to optimize member's care. Seeking a Medical Social Worker role to leverage extensive case management and patient advocacy skills. WORK EXPERIENCE NeuroRestorative Tyler, Texas

Case Manager Nov 2023 - Present

• Coordinated client admissions and managed the discharge or transfer process, ensuring smooth transitions and continuity of care.

• Developed proactive interventions by identifying changes in clients' functional status, facilitating their independence and reintegration into the community.

• Collaborated with multidisciplinary teams to tailor client services, maintaining strong support systems for clients and their families.

• Conducted comprehensive patient evaluations to formulate appropriate discharge plans, adhering to confidentiality protocols and regulatory compliance. Unbound Now East Texas (Hybrid-Remote) Tyler, Texas Survivor Advocate May 2023 - Sep 2023

• Provided comprehensive case management services to youth survivors, including crisis intervention, financial aid, housing support, and transportation, while also maintaining a trauma-responsive and victim-centered approach.

• Coordinated with various community partners, including law enforcement and healthcare providers, to ensure seamless support and advocacy for survivors.

• Facilitated access to essential services by offering referrals to legal assistance, mental health programs, and medical care, while simultaneously fostering trust-based relationships through TBRI methods.

• Developed and implemented personalized safety plans for clients, integrating motivational interviewing techniques to encourage recognition of assistance needs and the establishment of coping strategies.

UT Health East Texas Tyler Campus Tyler, Texas

Trauma Support Services Intern Jan 2022 - May 2022

• Conducted psychosocial assessments and managed the Mental Wellness Room, providing critical support to enhance employee mental health and well-being.

• Led support groups for veterans, first responders, and survivors of sexual trauma, utilizing trauma-informed care practices to foster healing and community resilience.

• Organized and executed a successful fundraising initiative for the American Heart Association, demonstrating strong event coordination and community engagement skills.

• Developed and advocated for a resource guide to address food scarcity, showcasing a commitment to holistic health solutions and proactive problem-solving.

East Texas Cares Resource Center (Hybrid-Remote)

Case Management Intern Jan 2021 - May 2021

• Conducted comprehensive psychosocial assessments and facilitated care management for clients, ensuring access to vital social services and support for individuals and families.

• Assisted clients with applications for housing and disability benefits, including the Housing Opportunities for Persons with AIDS program, and educated them on HIV-related topics and available community resources.

• Played a collaborative role in the launch of an online food pantry and effectively managed case documentation; certified to enroll individuals in the Supplemental Nutrition Assistance Program (SNAP).

UT Health North Tyler, Texas

Patient Access Representative, Clinical Supervisor Mar 2017 - Aug 2019

• Managed patient registration, upheld accuracy in record-keeping, and coordinated appointment scheduling to

• maintain operational flow.

• Delivered high-quality customer service, resolving patient inquiries and fostering positive experiences through effective

• communication.

• Met performance objectives through diligent adherence to quality assurance standards and promptly resolving patient

• concerns, escalating complex cases as necessary. EDUCATION Stephen F. Austin State University

Master of Social Work

May 2022

Stephen F. Austin State University

Bachelor of Social Work

May 2021

Tyler Junior College

Associates of Arts, General Studies

Dec 2018

Tyler Junior College

Associates of Arts, Social Work

Dec 2019

CERTIFICATIONS Certified CSE-IT Assessor, Texas Alliance of Child and Family Services

2023

Certified Dementia Care Panelist, Tyler Junior College Certified Community Partner, Texas Department of Health and Human Services (HHS)

PROFESSIONAL TRAININGS Motivational Interviewing

Youth Mental Health First Aid

Sexual Exploitation Treatment & Training (SETT) Services 2023 CSEY Stages of Change

HT 201 Person Centered Trauma Informed Principles of Care Skills & Strategies for Providing Effective, Trauma Informed Services

SKILLS Cultural Competency and Sensitivity • Advocacy • Adaptability • Social Perceptiveness • Time Management • Empathy • Critical Thinking • Crisis Intervention

• Collaboration • Case Management • Active Listening • Interpersonal Communication

• Documentation and Record Keeping • Mental Health Assessment • Group Therapy Facilitation • Screening • Risk Assessment • Organization • Medical Terminology

• Referral Coordination • Prioritization • Customer Service • HIPPA Compliance • Psychology • Personal Development • Oral and Written Communication • Healthcare Information Technology • Nonprofit Organizations • EMR • Problem Solving

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