Customer Service Care Coordinator

Kilwarne Coleman

Dallas, TX *****

**********@***.***

+1-601-***-****

To obtain a career

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Care Coordinator

AllianceRx Walgreens Prime - Frisco, TX

November 2019 to Present

• Answering incoming calls, making outbound calls, and responding to emails

• Advocating and taking ownership of a selected group of patients

• Assisting as well as Verifying Insurance plans, copay assistances, Prior authorizations, billing issues, and rejected claims.

• Educating patients on how the specialty pharmacy works.

• Meeting the performance goals such as call quality, first call resolutions, Patient satisfaction, efficiency and attendance.

• Experience with Microsoft offices including Microsoft words, outlook, excel Juvenile Detention Officer

Oakley Training School - Raymond, MS

November 2018 to July 2019

• Monitoring juveniles activities and behaviors

• Transports detainees inside and outside of the facility

• Documenting activities

• Being responsible for the care, safety, and control

• Maintaining control in the Juvenile Facility

• Processing the youth that are remanded to the facility Customer Service Rep

SiriusXM - Irving, TX

July 2017 to September 2018

• Assisting customer's with troubleshooting the remote start app for the customer's vehicle,

• providing emergency assistance when the system was automatically prompted an agent or if the customer has pressed the SOS button in the vehicle.

• Assisted with vehicle theft, if a vehicle was stolen; assisted with trying to locate the vehicle through the tracking device.

Technical Support Representative

Inogen, Inc. - Richardson, TX

March 2016 to May 2017

Working with customers to troubleshoot their oxygen equipment, sending out new equipment if the troubleshooting does not work. Walking the customers through setting up new equipment. Helping with billing concerns or questions. Working with different insurance companies including Medicare for payment.

Education

High school or equivalent

Hinds Agricultural High School - Utica, MS

August 2000 to May 2004

Skills

• Customer Service

• Call Center

• CSR

• Customer Care

• Customer Support

• Outlook

• Microsoft Excel

• Microsoft Word

• Data Entry

• Organizational Skills

• Windows

• Customer service

• Computer networking

• Typing

Certifications and Licenses

First Aid Certification

Additional Information

CompTIA A+ CERTIFICATION IN PROCESS

NETWORK CERTIFICATION IN PROCESS

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