Pharmacy Technician Customer Service

Jൾඇඇ ൿൾඋ W අඅ ൺආඌඈඇ

Richland, GA *****

706-***-**** - **************@*****.***

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Capable team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills. Organized and respectful professional maintains flexible schedule and adapts to unique business and customer needs. In-depth knowledge of medical terminology, billing insurance, pharmaceutical storage and inventory management. S අඅඌ

Customer Service

Recordkeeping and Documentation

Payment Processing

Relationship Building

Data Entry

Answering and Routing calls

Insurance Claim Processing Software

HIPAA Compliance

Medicare and Medicaid process

Wඈඋ H ඌඍඈඋඒ

05/2019 to Current Pharmacy Technician

Clinic Drug Store – Americus, GA

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Counted, measured, and compounded medications following standard procedures. Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items. Processed over 300 prescriptions per day in busy pharmacy achieving decreased customer wait times and maintaining excellent customer satisfaction. 07/2005 to 05/2019 Pharmacy Technician

U-Save-It Pharmacy – Richland, GA

Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists. Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.

Counted, measured, and compounded medications following standard procedures. Ordered medicines daily to replenish stock and increase inventory in anticipation of need.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions and refill instructions.

Resolved non-routine issues like third party billing, computer system and customer service issues.

Assisted pharmacist by filling prescriptions for 200-400 customers daily and responding to patient questions regarding prescription and medication-specific issues.

Eൽඎർൺඍ ඈඇ

No Degree: Busimess Administration

Columbus Technical College - Columbus, GA

05/1995 GED

Spencer High School - Columbus, GA

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