Customer Service In-Home

Ernest Helwig

***** **** *** ****** ******** Ca *2345 714-***-**** ************@*****.***

A talented Business Management professional with extensive manufacturing and customer service experience

SUMMARY OF QUALIFICATIONS

· Responsible for production, shipping and receiving, inventory control, purchasing, building and equipment maintenance, and customer service departments

· Enforce all safety regulations to ensure compliance with hazardous material waste management

· Interviewed, hired and trained new employees and developed efficient teams, as well as provided mentoring and disciplinary action when required

· Adept at planning and forecasting, with strong analytical skills and attention to detail

· Excellent written and oral communication skills to interface with all levels management, vendors and customers

· Ability to handle and prioritize multiple tasks in fast paced manufacturing environment

· Outstanding training, leadership, and bilingual skills (Spanish), with hands-on background

PROFESSIONAL EXPERIENCE

Southern California Rooms

October 2020 – 2024

Builder / Installer

· Establish work schedules

· Inventory materials

· Communicate with customers

· Travel throughout state

· Work with city inspectors

The Patio Covers

November 2014 – October 2020

Field Supervisor

· Organize sales in-home visits

· Calculate estimates and quotes

· Make in-home presentations

· Maintain communications with customers

· Supervise on-location work in progress

· Establish deadlines for work completion

· Inspect and approve finished projects

· Address customer complaints and concerns

American Solar Direct

October 2013 – November 2014

Solar Consultant

· Conduct In-Home Solar Consultations

· Follow-up on post-sale logistics

· Resolve concerns and eliminate obstacles

· Partner with cross-functional departments to accomplish mutual objectives

· Generate additional revenue through networking and referrals

· Build trust and rapport with prospective customers

· Conduct accurate in-home needs assessments and corresponding analysis

· Deliver outstanding presentations that create a high sense of urgency to act now

Hesperia Baptist Church

1998 – October 2013

Church Administrator

· Prepare yearly general budget

· Prepare monthly financial reports

· Manage monthly purchases and expenses

· Helping plan stewardship and capital campaigns

· Conduct staff performance reviews

· Coordinated church staff and volunteer schedules

· Directing routing building and equipment maintenance

· Take and prepare minutes for meetings

Metals USA, Corona Ca

2006 – 2008

Manufacturing and Operations Manager

· Develop improvements of prefab and modular construction units

· Devise ways to make the production process more efficient

· Oversee production process, ensuring timely product turn out

· Monitor product standards and implement quality control programs

· Coordinate use of materials and labor to make sure goals are reached

C-Thru Industries, Riverside Ca

1987 – 2005

Corporate Training Representative

· Travel extensively across the country training new customers and sales associates.

· Organize and direct PowerPoint presentations to introduce company and products to new customers.

· Train new employees, monitor their performance.

· Serve as company representative before customers, agencies and suppliers.

Customer Support Specialist

· Interpret customers’ needs and determine course of action.

· Assist customers with their questions and enquiries.

· Develop computer assistance program and database.

Customer Service Representative

· Maintain daily communications with customers.

· Calculate estimates and quotes.

· Maintain customer database.

Final Assembly Lead Person

· Organize department’s daily production.

· Supervise / assist associates with questions.

· Manage daily operations, schedule staff assignments, and supervise staff.

EDUCATION

California Baptist College, Riverside, Ca

B.S. in Business Administration (1994)

California Baptist University, Riverside, Ca

Master of Business Administration (1996)

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