Ux Researcher Machine Learning

AGNES KISS Principal UX Researcher

*** **** ****** *.*., Saint Paul, MN 55112 USA 651-***-**** *********@*****.*** kissedbyux.com PROFESSIONAL SUMMARY

I am a curious and empathetic mixed-methods UX researcher, working to generate rich insights to uncover opportunities driving business goals. I enjoy building relationships with stakeholders and users, leading to the right questions, methods, and actionable insights. I am passionate about making products work for everyone, regardless of physical, mental, or situational factors.

Volunteering is an important part of my life: I have worked for the US Digital Response community as a strategist and a researcher. I have also been volunteering as a mentor through UXPA and ADPlist.

I am well-versed in many UX research methods, and I keep learning by participating in professional organizations, training, and self-study. I have worked in edtech, pharma, fintech, retail, communication, and machine learning. As a dual citizen of the US and Hungary, I can work both in the US and the European Union.

SKILLS

● Mixed methods - Quantitative and

qualitative data collection and analysis

● Foundational, generative, and

evaluative research

● Survey design and analysis

● UX strategy

● Behavioral Psychology

● Information Architecture

● Research design

● Mentoring: I volunteer through ADPlist

and UXPA

● Basic programming in R, Python and

SQL

● Communication skills

● Remote user research platforms

(Usertesting, Userzoom, MS Teams)

● Dedicated qualitative analysis tools

(Condens, EnjoyHQ, Dovetail)

● Quantitative user research tools

(Qualtrics, Optimal Workshop, Excel,

log analysis)

● Statistical tools (SPSS, Minitab,

● Workshopping tools (Miro, Mural,

Figjam)

PROFESSIONAL HISTORY

Sr. UX Lead Researcher McKesson Remote

November 2023 - present

I have been leading E2E UX research to sunset the legacy B2B analytics tool, and develop a more robust and powerful enterprise-level analytics and reporting platform. My work includes https://www.linkedin.com/in/agneskiss/

stakeholder management, generative and evaluative research, and research operations. The work started using waterfall methodology, then pivoted into dual-track agile. I identified user segment characteristics that enable users to onboard and efficiently use the new analytics platform, relying on contextual interviews, usage analytics, and surveys. Skills Used:

● Creating and executing on strategic

research roadmap

● Conducting contextual interviews -

applied thematic analysis

● Usability testing using Figma

prototypes and benchmarking

studies

● Log analysis

● Survey analysis - qualitative and

quantitative data analysis

● Research operations (recruiting

participants, managing sessions)

● Managing stakeholders

● Presentations findings and leading

workshops

Principal UX Research Consultant TIAA Remote

June 2023 - October 2023 contract role

I advised on work processes to increase agility in research and conduct E2E research on the B2B side. This included strategic and tactical research (generative and evaluative) and stakeholder management in a tightly regulated industry. Skills used:

● Creating and executing on strategic research roadmap

● Usability testing using Figma prototypes, with remote users

● Branding, heuristic evaluation, and competitive analysis of customer-facing UI Sr. UX Researcher and Product Strategist PwC Remote September 2022 – April 2023 Contract role

Led strategic and tactical research in agile sprints for a B2B upskilling platform and supported product strategy. Relying on secondary research, I designed strategic enhancements to the upskilling platform (e.g., retention-enhancing tools and social learning solutions). Methods used:

● Presentations findings and leading

workshops

● Concept and usability testing

● In-depth interviews

● Behavioral psychology consultation

● Competitive analysis of elearning

platforms

● Secondary research

Sr. UX Researcher Google Remote

July 2021 – July 2022 Contract role

Conducted strategic and tactical research for internal enterprise products for the Culture department, such as Google-wide communication tools, and developer reference materials. Methods used:

● Designed and executed iterative

concept testing

● Conducted and analyzed usability

testing

● In-depth interviews

https://www.linkedin.com/in/agneskiss/

● Survey analysis (qualitative coding

and quant analysis e.g. MaxDiff)

● HEART framework survey

● Secondary research

Lead UX Researcher Microsoft Remote

April 2021 – July 2021 Contract role

Conducted rapid iterative testing and evaluation for a translation application, which aimed to connect people of different languages and people with disabilities such as hearing and speech impairments

Methods used:

● Designed and analysed concept

testing

● Usability testing

● RITE

● Usability testing with people with

cognitive disabilities

Sr. Design Researcher Wondros Remote

November 2020- February 2021 Freelance

Co-led pilot programs for the Veteran Affairs Administration to increase veteran engagement in longitudinal clinical studies and creating a more connected and collaborating system of research. Conducted and analyzed in-depth interviews, and mentored junior design researchers. Work phases included identifying stakeholders, conducting in-depth personal interviews, mapping the ecological system, and creating and evaluating design solutions. Methods used:

● In-depth interviews

● Design workshops using Miro

Lead UX Researcher AnswerLab Remote

October 2018 – April 2020

Designed, ran, and analyzed qualitative and quantitative studies using a variety of methodologies for Fortune 500 companies such as Google, Facebook, Honda, Discover, and Walmart. Some of the projects I worked on explored the needs of ‘every day- creatives’ focusing on meme-creators, Tik-Tok producers, and Gen Z’s desire to express themselves through music creation. I also developed inclusive research principles, with a special focus on cognitive disabilities as part of a working group

Methods used:

● End-to-end diary studies (dscout)

combined with interviews

● Survey design and analysis

(qualitative coding and quant

analysis e.g. MaxDiff)

● HEART framework survey

● Usability testing

● Concept testing

● Card sorting to develop a

navigational structure to align with

developers’ mental model

● In-depth interviews

UX Consultant Kissed by UX LLC and freelance Minneapolis, MN April 2007- January 2019

Designed and executed research projects for Best Buy (cell phone activation), USBank

(strategic process mapping, customer-facing legal disclosures), McMillen (e-learning platform evaluation), Connexions Loyalty (heuristic evaluation, generative research). Methods used:

https://www.linkedin.com/in/agneskiss/

● Sequential Card sorting

● Iterative concept and usability

testing

● Heuristic evaluation

● In-depth interview

Statistics Instructor the University of St. Thomas St. Paul, MN September 2005 – May 2016

Developed and taught data collection methods and statistics courses for undergraduate and graduate students

EDUCATION

Master's Degree: Educational Psychology from the University of Minnesota - Twin Cities, Minneapolis, MN

Master’s Degree: English and German Literature and Linguistics from the University of Szeged, Hungary

CERTIFICATIONS

● Programming for Data Science in R

nano degree from Udacity

● Cooper Course in Design Thinking

● Information Design

● Framework for Data Collection and

Analysis

LANGUAGE SKILLS

● Hungarian - Mother tongue

● English - Near native

● German - Fluent

● Spanish - Novice

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