Customer Service Order Entry

Name: Angela Firestien

Current Location: Colorado Springs, CO, 80910

Availability for interview: Immediate (MST hrs with 24 hrs prior Notice)

Availability to start: Immediate

Education:

Bachelor of Science in Business Administration and Finance, University of Phoenix, Phoenix, AZ

Experience with Customer Service:

Has over 5 years of experience in delivering excellent customer service in various roles by handling incoming and outgoing customer calls, scheduling appointments, and providing excellent customer service through phone and in-person interactions, showcasing professionalism and organizational skills.

Experience with Order Entry:

Has great experience in managing purchase orders and performing order entry, supporting sales territory managers, ensuring timely and accurate order processing thus demonstrating proficiency in communication and attention to detail.

Software Proficiency:

Has great experience using various software’s such as QuickBooks, Remedy, SharePoint, Web Matrix, Raytheon Six Sigma, SAP/CONCUR, ADP and BBSI Payroll Systems, Unanet, Deltek, PeopleSoft, VPN access, Earned Value Management System (EVMS) and Microsoft Office Suit.

Skills:

Problem-solving

Leadership

Mentoring

SAP/CONCUR

Customer Service

Order Entry

Accounts Payable

Managing proposals

Accounts Receivable

Vendor Relations

Cash Operations

VPN

Analytical & Critical Thinking

PROFESSIONAL EXPERIENCE

Liberty AV (Axelon), Colorado Springs, CO Dec 2021 – May 2023

Order Entry Specialist

Performed Purchase Order entry for nine US Territories US & International. Supported Nine Sales Territory Managers.

Processed orders for special order plates & panels, Product Requests, Product purchasing, Spec-sheets for PRE-SALE products to customers, Post-Sales product support, Web support, Communicated daily with five warehouses in the US, Customer Support, New business, monitored

INBOX for new PO’s email & online, worked closely with accounting for financial information updates (CC or Wires). Knowledge in “Shipping” information i.e. FEDEX, UPS requests in US and International.

Performed 80+ purchase orders daily for Online sales, and RFQs, reviewed correct POs for correct shipping information, maintained updated records via company VPN / SHARE files

US Figure Skating Organization (Robert Half Intl), Colorado Springs, CO May 2020 - Dec 2021

Hybrid- Account Payables Assistant/ Inventory Specialist

Sorted Purchase orders, matched, Invoices and payment information. Filed paperwork via Excel spreadsheets, saved it to an online shared company portal, created monthly reports, and created a hard copy FY filing system for Audits.

Worked in the warehouse to assist with Monthly inventory. Counted products i.e. awards, badges, medals, etc. to prepare for upcoming events

Baker & King Security Services, Colorado Springs, CO Nov 2019 - May 2020

Invoice & Collections Specialist

Responsibility for receiving and sorting incoming payments with attention to credibility.

Managed the status of accounts and balances and identified inconsistencies.

Issued and posted bills, receipts, and invoices via QuickBooks.

Matched payments to invoices and prepared invoice tracking sheets every week

Made & kept copies of all checks, cash payments, etc.

Updated accounts receivable database with new accounts or missed payments.

Ensured all clients remained informed on their outstanding debts and deadlines via email or phone.

Compiled thorough reports on billing activity with clear and reliable data.

Adhered to laws and best practices regarding dealing with customers and financial & personal data.

Continuously dealt with numbers, client rosters, and the processing of financial information

Was responsible for negotiating and evaluating company contracts on behalf of the company.

Ensured the company and client were complicit with the terms of the contract, as well as ensuring that all contracts abide by local and federal laws.

Ensure all contracts were agreed upon by both parties, signed, documented, and filed, electronically and hardcopy for files.

Possessed strong knowledge of business financial best practices, Finance, Accounting, and law.

Excellent understanding of contract law and possess a strong attention to detail. Excellent skills in verbal and written communication and customer service.

Monitored Bi-Weekly payroll and annual W2 changes and prepare tax, unemployment, and payroll totals for audits as required.

Processed employees’ new hire paperwork and worked directly with an outside payroll company to respond to inquiries, direct deposit, change of address, phone numbers, W2s, and background check paperwork and respond promptly. Updated employee records with new hire information and/or changes in employment status including terminations. Process Bi-weekly payroll promptly. Made any corrections after payroll was processed.

Stayed up-to-date and complied with changes in labor legislation and shared information with all managers to inform employees.

Larry H Miller Toyota, Colorado Springs, CO Aug 2018 - Nov 2019

Customer Relations Specialist

Greeted customers and guests at the front receptionist desk, heavy phone duties, incoming and outgoing customer calls, scheduling appointments for service, arranging shuttle services

Composed “Thank you” letters for salesmen, Service Advisers, and General Managers

Monitored and delivered incoming faxes, processing outgoing mail, faxes, emails, FedEx, UPS, etc.

Composed and delivered precise written or electronic email messages to Service Advisers, Leads, and General Managers

Supported coverage duties (lunch, breaks, etc.) throughout the dealership

Always Punctual, Flexible, Reliable and Excellent Customer Service Skills

Welcoming disposition to all customers, guests, and personnel always

Ensured “complementary” Cafe was well-stocked, clean, and problem-free

Assisted with guiding customers & guests to proper meeting locations with Salesmen, Service Advisers, and General Managers

Heavy outgoing phone duties for appointment confirmations, and service scheduling for vehicle maintenance while still maintaining the professional ability to answer heavy incoming calls

Excellent Attention to Detail skills, Professional Demeanor on the phone and in person always

Excellent Organization skills and Excellent Time Management skills

Kept alert of all new employee training as assigned and completed promptly

Contact this candidate