Customer Service

Charlotte Ann Gatlin

**** ******* ****** **** - *******, Arkansas 72011

615-***-**** - *********@*****.***

I believe in working hard and making a difference no matter where you are. I feel that organization and communication in any setting is key in helping and keeping processes running smoothly. I always strive to be fair, personable, approachable, and a team player. I believe I have good ideas, and that I possess the qualities of a great businesswoman, and caregiver, as I am a mother of three wonderful children. Whether it is behind a desk, or in the trenches, I work diligently to complete the task at hand.

EDUCATION

1984-1987Benton High School – Benton, AR

1988-1989 Oauchita Vo-Tech) – Malvern, AR

Course: Business Secretarial

Studied: Accounting, 10-key, Business Math, English, Shorthand, Business Computer, Word Processing, Spreadsheets, database, mail merge, Computer Coding, organizational skills; Served as Secretary with Phi Beta Lambda

RECENT EXPERIENCE

1997 – 2018. Full-time Mom – Nashville, TN

Position: I stopped working for a salary to stay home with my three (3) children, whom all have varying degrees of ADD/ADHD. I have been extremely involved in securing the proper diagnoses, environments, schooling and tutoring needed throughout the last 15 years, as well as volunteering my expertise and time at their schools.

Duties: Included, but not limited to serving on school auxiliary boards, chairing and co-chairing 2 separate school auctions, for a total of 5 years, creating databases, mail merges and desktop publishing, as well as soliciting donors. I spear-headed the online auction process and computer auction application for donations for use with spreadsheets, as well as cataloging for the event. I have also chaired other fundraisers, as well.

2018 – 2022 Owner of Prospect Place Bed & Breakfast, Hot Springs, AR

Position:I purchased the bed and breakfast in June of 2018. I am owner and innkeeper.

Duties: Included, but not limited to, caring for guests and their needs, which includes preparing and serving breakfast. I keep the 5100 sq. Ft., 6 bedroom/6 bath, 142 year-old home clean, organize, linens laundered, spaces neatly appointed. I also take care of the exterior of the property.

2024 – CURRENT ELDERLY COMPANION, Benton, AR

POSITION: This is a full-time position caring for an elderly woman with dementia and spinal stenosis. This care takes place in her home, and my being here has provided her and her family with peace of mind, and the ability to keep her in her in the comfort and familiarity of her home instead of having to reside in a care facility.

DUTIES: INCLUDED, BUT NOT LIMITED TO, ONE-ON-ONE PERSONAL CARE AND ATTENTION, PROVIDING/COOKING MEALS, DISTRIBUTING MEDS, AIDE IN BATHING AND PERSONAL CARE, TENDING TO ALL HOUSEHOLD CHORES & CLEANING, LAUNDRY AND OVERALL ORGANIZATION, ENGAGING IN VARIOUS ACTIVITIES FOR COGNITIVE STIMULATION.

EARLY EXPERIENCE

1984-1987 Wal-Mart – Benton, AR

Position: Sales associate, clerk, lay-away assistant manager

Duties: cash register, organizing and stocking shelves, opening/closing store, assisted in store relocation, lay-away assistant manager, totaling tickets, and closing cash drawers.

1988-1990 State Farm, Leroy Allen – Benton, AR

Position: Assistant

Duties: Assisted Lead Insurance broker, and staff with online quote system, filing, cold calls, errands

1990Relocated to Nashville, TN (April)

Work:Immediately started in the Administrative/Executive Assistant field, as well as established a career in songwriting, and studio session singer.

1990 Coble Personnel – Nashville, TN (April)

1990 Stokes & Bartholomew - A Nashville-based law firm (April)

Position: Legal Secretary

Duties:Included, but not limited to, Administrative Assistant to two (2) real estate attorneys, as well as the Office Manager; also served as receptionist from time to time. Skills included word processing, spreadsheets, multi-line phone, 10-key, organization, filing

1991-1993 Centennial Incorporated - A Nashville-based commercial real estate brokerage and property management firm

Position: Administrative Assistant/Executive Secretary

Duties:Included, but not limited to working directly with the on-sight Property Manager, as well as several commercial real estate brokers. Skills included word processing, spreadsheets, preparation of lease documents, organization and procurement of tenant parties, as well as, liaison between tenants and maintenance personnel.

1993-1994 Weston Properties – A Memphis-based commercial real estate and brokerage firm; based in Memphis, TN (worked in Nashville branch office)

Position:Administrative Assistant/Executive Secretary

Duties:Executive Assistant to VP of Brokerage, Administrative Assistant to in-house Leasing Agent, and Property Manager, as well as office support for Maintenance Department. Skills included word processing, spreadsheets, preparing of lease documents, travel arrangements, organization of tenant parties; also served as liaison between tenants and building maintenance personnel.

1994-1995 National Auto/Truckstops, Inc. – A 76/Unocal Company; based initially in Bloomberg, IL, the company relocated to Nashville, TN in 1994. NATS was responsible for operating a large network of full-service travel centers.

Position: Executive Assistant

Duties:Executive Secretary to the Chief Financial Officer; Administrative Assistant to accounting department heads, as well as providing secretarial support to in-house Chief Counsel. Skills included, but not limited to word processing, spreadsheets, mail merge, date entry, scheduling meetings, organizing and procuring traveling arrangements, responsible for filing and providing Certificates of Insurance for ALL the auto/truckstop locations; word processing, spreadsheets, dictation.

1995-1996 Essential Therapy Store and Spa – Nashville, TN

Position:Store Manager

Duties:Maintained storefront and inventory, as well as therapists’ schedules. Skills included, but not limited to organization, scheduling of appointments, therapist liaison, and stocking of inventory, customer service representative, computer and cash register

REFERENCES

Gregg Tharel - Retired Baptist Preacher/Mentor - 501-***-****

Ron Jones - Real Estate Agent/Mentor - 501-***-****

Greyhem Perkins - Real Estate Attorney/Mentor - 662-***-****

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